Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 14, 2024

Super helpful support team and community. Powerful features. Highly recommended!

HOME ART HAVEN
United Kingdom
4 months using the app
January 29, 2024

Trash email provider. Ruined our deliverability and billed us 300 usd more than the actual bill and when we asked for a refund they just disabled our account and we can no longer send emails to customers.

Personalize Everything
Italy
Over 3 years using the app
April 17, 2024

Loving this app so far! And the Klaviyo experts are extremely helpful.

Elite Styles Boutique
United States
About 1 year using the app
Klaviyo replied April 24, 2024

Thank you for the review. They truly are the best!

May 31, 2024

Brilliant app and great customer service. Would recommend

Sneaker Dyl
United Kingdom
3 months using the app
April 14, 2024

All my emails end up in the spam folder, something that never happened with others. The customer service just blamed Gmail, Yahoo, and others, saying they control where the emails go. No one buys that excuse. If you're looking for an email platform that actually works and doesn't just offer excuses, better steer clear of Klaviyo. Very disappointing.

CholloCursos
Spain
13 days using the app
Klaviyo replied April 24, 2024

Hey there, we are very sorry that your emails are going to spam. Can you please communicate with our support team, they should be able to help you with this issue.

February 27, 2024

Their support is state of the art. Hayley was great

SportStylez
United States
About 3 years using the app
May 28, 2024

seems good so far got me some revenue back.

SinisterStyle
Australia
5 days using the app
July 2, 2024

Love the upgrades!

Daring Beauty
United States
Over 1 year using the app
June 13, 2024

Simple d'utilisation, si vous n'utilisez pas encore les emails je vous conseille vivement klaviyo !

SimpleStreet
France
5 months using the app
April 15, 2024

Amazingly simple and efficient system

Outrank Brand
United States
Over 1 year using the app