Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

August 15, 2024

If I could rate them a 0 I would. The process began great, i followed the steps to set up Klaviyo, and in the process accidentally selected to add the shipping banner at the top of my website. Once I was in the app I tried to remove the banner with no luck. I looked through all the settings, but as a first timer who's never used this app I had no idea what I was doing. I tried to contact customer service with no luck. There is no live chat with help and NO ONE answers the phone. I combed through the website and found nothing about sales banners or how to remove the one added. So I unintegrated the store, and it removed everything EXCEPT the shipping banner. The app is unintegrated and uninstalled and I am STUCK with a shipping banner for free shipping that I NEVER wanted in the first place. Called customer service 8 times and no one answered, the call hung up on me every time. I now have to go hire a coder to remove the banner. I am super unhappy. I run a business, and my client now has a delay on their website. Absolutely Unacceptable.

Zomp Lifestyle
United States
About 2 hours using the app
July 9, 2024

I love the app

Another Day Another Flight
United States
Almost 3 years using the app
July 4, 2024

perfect for successful marketing

NATUVIX
Canada
About 2 months using the app
May 13, 2024

Really simple to use and love the flows

Apothekelly
United Kingdom
5 months using the app
May 16, 2024

Great work! Easy and simple!

Cibusplus
Germany
5 months using the app
July 5, 2024

great for everything I need.

Bess Travel Bag
United Kingdom
3 months using the app
May 28, 2024

seems good so far got me some revenue back.

SinisterStyle
Australia
5 days using the app
June 12, 2024

It's a great app with great customer service.

RX Smart Gear Canada
Canada
9 months using the app
June 4, 2024

Best ESP we've used.

Maison Flâneur
United Kingdom
Over 1 year using the app
May 31, 2024

Brilliant app and great customer service. Would recommend

Sneaker Dyl
United Kingdom
3 months using the app