Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, robust features like targeted emails, and centralized customer data. They praise the responsive customer support and user-friendly email builder. The app's automated processes are noted for boosting sales, and its analytics tools provide valuable campaign insights. Merchants also value the SMS feature and educational resources. Despite being a premium service, it's seen as good value for money with a commitment to improvement and innovation.

Edited September 2, 2019

I resisted installing of this app because I wanted to find less expensive options for sending emails and such. I spent hours, weeks, looking for a way to get popups, emails and the right integration within Shopify and, for it all to work seamlessly together. It was exhausting. Finally, I "bit the bullet" and installed Klaviyo. I love it! It can be a bit tricky to learn at first but, once you're over the first hurdles, it just works. Thanks Klaviyo

LifeSpirit | Sidi Life Products
United States
6 months using the app
December 12, 2016

Superb application. Like everything, there is quite a bit of a learning curve. They could do with an introductory video that explains SIMPLE things that ARE STRONGLY RECOMMENDED.

FAQ on common errors or questions would be greatly appreciated. They launch into complicated stuff far too early without covering the bare essentials.

I think novices would have some difficulties, but this is a superb application with great benefits.

Gourmet Lifestyle
United States
5 months using the app
June 21, 2020

Great app, it has helped a lot, especially with keeping track of my customers and understanding their behavior.

Lashious
South Africa
5 months using the app
November 2, 2019

Some of the language used to explain the processes was very confusing for me at first. I have learned most of it, but it could be explained a bit clearer. Overall a good application to use.

The Dogs Maid
United States
5 months using the app
January 15, 2019

This app has been great thus far! A little difficult to use at first but as you play around with it, it gets easier. They have a free plan that is great if you are just beginning and have less than 500 customers. Can't wait to see how this goes!

Pawtique Pet Boutique
United States
5 months using the app
March 10, 2019

This is a MUST for my online solution. My business has recently started and as far as I can see Klaviyo will be a huge step in the right direction with CRM. Easy to use and goid support. Thsnk you

MyShop
South Africa
4 months using the app
February 1, 2019

Great app that doesnt reach the spam folders, but should enhance adding list tool. thanks alot for the free 250 contact emails

Finnestbuy
Malta
4 months using the app
June 11, 2019

I could have given 5 stars if my first campaign wasn't been stopped, other than that the app looks great and it's easy to manage as a first-timer, no need of programming and coding knowledge makes this app very accessible for everyone.

Outstanding Living
Canada
4 months using the app
Edited April 4, 2021

Al principio me costó un poco hacerme con la aplicación y en como ir configurando los mails y campañas, pero poco a poco se ha ido haciendo mas intuitivo y vale la pena. No conectaba con las listas de suscriptores y clientes y podia enviar campañas, una vez solucionado, todo genial ya que tiene muchas plantillas para realizar esas campañas. Sirve muy bien para realizar un seguimiento de los carros abandonados etc,.

ALMA DE LUNA MODA
Spain
4 months using the app
March 23, 2020

Excelent app for marketing and re-marketing, really useful to recover abandened carts and other custumers. The only complain is that it doesn't have chat for tecnical support, and the tutorials not always are user friendly. Excelente aplicación para hacer marketing, remarketing. Muy util para recuperar carritos abandonados. La única queja que tengo es que no hay chat para soporte, y los tutoriales muchas veces no son muy user-friendly

Cciaco
Argentina
4 months using the app