Reviews (3,283)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

November 16, 2022

Klaviyo has been fantastic growth and revenue tool for our store. Great all around product. The summer release of the email editing interface changes are the only knock to 4 stars verses 5 stars. Some aspects of the new editor interface are a step forward while several seemed rushed and not as successful and easy to use as previously.

One Stop Plus
United States
9 months using the app
August 31, 2020

I signed up just recently and it is easy to make a campaign and manage email lists. Recommended by Steve Chou and it is helping grow my business - Nahari Silks

Nahari Silks
United States
9 months using the app
October 1, 2015

Klaviyo has worked great for my small business. It was quick and easy to setup and gave me more insight into how my customers shopped on my site. It's free up to 250 contacts so you really have nothing to lose!

Reactor82
United States
9 months using the app
July 21, 2019

I used this app to help me do email marketing, as well as help me with the Abandoned cart, (when it happens). I like how it's being done and it would be nice to have more step by step instructions to follow, on all other aspects on how to use it better.

Good Life Trends
Canada
9 months using the app
November 14, 2017

Great email marketing tool. Lots you can do and great support. Subscribe to our newsletter at www.woofsuits.com to get a sample of what Klaviyo can do :)

Woof Suits
Australia
8 months using the app
Edited September 5, 2016

The app itself is wonderful - it is really a great product. I did have some hiccups to start with, outlined briefly below, that caused me to originally leave 1 star. I have since upgraded to 4 stars.

Be warned: If you are importing a list for your first time, setup your first campaign with plenty of time as they will lock your account until a person reviews it within 1 or 2 business days. Not knowing this caused me to loose existing customers on my store launch.

Jbirdbath
United States
8 months using the app
January 12, 2021

I came across this app I'm still messing with it and I didn't think it was too difficult to maneuver. I needed a email set up to send a discount code for new subscribers and this was a great tool.

Stelaine
United States
8 months using the app
July 4, 2020

It took a little while to get used to at first but I enjoy the app. I believe information could be a little easier to find but all in all so far so good.

Infamiss
United States
8 months using the app
August 6, 2020

I recently started using this app for email marketing and I love it. It offers a variety of pre-made templates.

Curvy Tease
United States
7 months using the app
October 28, 2020

I found this app through a YouTube channel and decided to give it a try. I love it!!! In the beginning its a bit overwhelming to setup but once I watched a YouTube video that walked me through step by step on how to use it I was off to the races. Before this, I was using MailChimp but definitely prefer Klaviyo better. My emails look alot more professional amd I can do SMS messages and create my website pop-up all from one site, which I love the most!!

Avonel & Rebecca
United States
7 months using the app