Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

January 12, 2024

A must-have for marketing with shopify

Becker's Best Shoes
United States
About 3 years using the app
Klaviyo replied January 23, 2024

We couldn't agree more! Thank you for the review!

December 18, 2023

Amazing customer service! Solved my problem and Deb made a video on the spot, to show me what I needed to fix to solve my issue. Well done!

Fun Learn Grow Co.
United States
Almost 3 years using the app
March 26, 2024

Good company, good staff, good tool.

OUPES
Hong Kong SAR
10 months using the app
Klaviyo replied April 3, 2024

Agreed! Thanks for the shout-out to our team and APP. We're here whenever you need us!

January 9, 2024

Had some issues with DNS setup and sending domain, but got great help from support and now everything is working smoothly :)

GYMAX
Norway
About 2 months using the app
Klaviyo replied January 11, 2024

Pleased to hear that everything is working smoothly now.

December 12, 2023

Best support in the game. Klaviyo support is always there, always trying their best to help you out. They're SUPER competent and it feels like you're talking to actual humans rather than robots. The amount of times I got quick help solving my issues is priceless. I cannot praise the support enough, honestly.

Awesome Maps
Germany
Over 3 years using the app
January 18, 2024

Meiner Meinung nach das beste E-Mail Marketing Tool. Auch der Support ist sehr kompetent und hat uns in allen Belangen super unterstützt.

SNYCE
Germany
12 months using the app
Klaviyo replied January 23, 2024

Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie unser E-Mail-Marketing-Tool als das beste betrachten. Wir sind erfreut, dass unser Support-Team kompetent ist und Sie in allen Angelegenheiten hervorragend unterstützt hat. Wenn Sie weitere Kommentare oder Vorschläge haben, teilen Sie sie bitte mit uns. Wir schätzen Ihre Unterstützung!

April 2, 2024

It was great!

Evan Graver
United States
Over 1 year using the app
Klaviyo replied April 8, 2024

Thank you for the 5-Stars!

December 21, 2023

If you dont have this for your store you are losing money, stop losing money, get Klaviyo.

RAVE COFFEE
United Kingdom
Almost 5 years using the app
December 21, 2023

Klaviyo Customer Support is really knowledgeable, very helpful and prompt! I ran into major issues with my flows and dynamic tables. I was very fortunate to talk to Robyn who not only answered all my questions and fixed the issues. Robyn also assisted me in the testing process. In addition, Robyn explained how a lot of things worked and escalated my SMS verification submission to find out the root cause of rejection. Klaviyo is a great tool that has a a bit of a learning curve. I have no experience at this albeit being somewhat tech-savvy. Just nice to know that there is a dedicated support team available for advanced queries where resourcefulness is at the limit and the internet fails to provide a fix for issues.

Little Beez
Canada
3 months using the app
January 17, 2024

The best email marketing app

Inspodesk
United Arab Emirates
About 1 year using the app
Klaviyo replied January 23, 2024

We couldn't agree more!