Reviews (3,136)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

Edited January 8, 2025

I love Klaviyo, it is one of my favorite email marketing softwares and I've used a few.

Jovy USA
United States
11 months using the app
November 13, 2020

The template designer is extremely powerful and intuitive. I love the fact that I could fully benefit from abandoned cart without paying a dime and only started being charged when my business started growing consistently.

Shibuya Laundry
Brazil
Almost 4 years using the app
June 29, 2018

Simply the best email marketing tool for eCommerce. Awesome customer support. Make the switch and watch your dollars start to roll in.

Americas Tea
United States
Almost 4 years using the app
June 9, 2024

Fungerar bra med Shopify och det finns så många bra funktioner.

Saker&Smått
Sweden
4 months using the app
Klaviyo replied June 11, 2024

Tack för den fantastiska recensionen!

February 24, 2024

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years.

We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with.

Steer clear. We'll be making this review isn't removed by them.

Mystery MTG
United States
Over 3 years using the app
June 5, 2024

Klaviyo is by far the best platform to connect with our customer's directly. The support is A+ and always there to help

Moment
United States
5 months using the app
Klaviyo replied June 11, 2024

Thank you, our customer support is top notch!

Edited December 14, 2023

Klaviyo is great! They offer amazing support and also so many different features to meet our needs. Thanks so much!

Wildlife Tree
United States
Almost 4 years using the app
Klaviyo replied March 28, 2022

Hi Josh, I hear your frustration and would love to get you some clarification here. Please be on the lookout for an email from us shortly.

September 17, 2015

In the beginning there was great support. Since a few months the app does not what it suppose to do, sent email reminders to customers.
When I contact the support team all is well according to them. Unfortunatily this is not the case.
I really hope they get things sorted out, otherwise I'm afraid they will lose loads of customers.

Jumelle
Belgium
Almost 4 years using the app
August 14, 2019

Fantastic! At first sight it seems complicated but it is extremely easy to learn how to use, and you can do almost anything you want. The online help pages are also exceptionally clear! :)

boysdancetooUK
United Kingdom
Almost 4 years using the app
May 23, 2015

We've been using it at www.EverRose.com for a couple weeks now, and we really enjoy the integration with our existing contact lists along with the easy to use templates. We've experimented a bit with it, and it's very simple to set up, and the analytics are wonderful.

Ever Rose
Canada
Almost 4 years using the app