Reviews (2,948)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

Edited February 16, 2016

Thanks A lot ! Very Good And Easy To Use .
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The Service Manual Source
Israel
About 7 years using the app
March 8, 2017

Great app, v easy to use and we were able to get lovely branded email notifications going out to our customers. Great app! https://www.rookrecords.co.uk/

Rook Records
United Kingdom
About 7 years using the app
October 3, 2023

Aaliyah was very, very helpful. Had my issue with a flow sorted in no time.

JLUXLABEL
United States
About 7 years using the app
Klaviyo replied October 5, 2023

Great to hear and thanks for the review!

August 4, 2018

We've been using Klaviyo for close to 2 years now on ElectricBikeZone.com and are very happy with all the FREE features included. Pretty easy to lean and use, and good documentation and video help.

Electric Bike Zone
United States
About 7 years using the app
October 18, 2023

Matt Widders is a very good support guru who excels as a doer, and listener and teacher. His patience, ability to simplify complex Klaviyo concepts and jargons, his step-by-step approach makes him a very good customer support person. He has a good ability to remain calm even when Im asking him many questions. This patience translates into his teaching style. He takes the time to explain complex concepts in a clear and concise manner, ensuring that I understood him. His step-by-step approach is particularly noteworthy. 10 stars Matt!

Hagley West Watches
United Kingdom
Almost 7 years using the app
October 14, 2016

Awesome customization features. Makes our emails look great without needing extensive HTML/CSS knowledge.

Evitality Ca
Canada
Almost 7 years using the app
April 1, 2014

Klaviyo makes it incredibly easy to target the exact customers we are trying to reach - it's easy to use and has way more useful features than mailchimp. Incredible support staff and we've seen a dramatic increase in revenue from our email campaigns. I highly recommend Klaviyo for e-commerce sites of any size.

Project Repat
United States
Over 6 years using the app
September 9, 2021

Been using Klaviyo for several years, and they've grown so much in that time - many new features have been released to allow for more targeted segmentation, additional channels, etc., allowing us to grow, as well. Their CS team is also always super helpful!

Sakara Life
United States
About 6 years using the app
July 6, 2018

I've been using Klaviyo for about a year now and am very happy. The Themed templates are great as are the flow frameworks. They make it really easy and simple to contact your database.

Emporiumofnatural
Australia
About 6 years using the app
July 4, 2020

Very professional platform for marketing. We use the coupon feature a lot and it works perfect for us.
We recently started sending out our newsletters and other emails through Klaviyo and it offers so much insight into customer behavior. Very valuable.

Perfume Lounge
Netherlands
About 6 years using the app