Reviews (3,269)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

June 30, 2024

Although Klaviyo has some nice features, there are better and more affordable options out there. I had yet even been able to use it before I got an email stating that I already used up my free plan and needed to update my pricing. When I checked what I would have to upgrade to, it showed almost $900. Klaviyo bases its billing on ALL contacts rather than actual subscribers. This is important as you cannot market email those who haven't subscribed, so this system of billing is extremely misleading. I quickly uninstalled. I have a very small business based out of my shed. This isn't a realistic for most stores on shopify.

Alliance of Native Seedkeepers
United States
About 3 hours using the app
April 3, 2024

Probamos Klaviyo porque nos parecía un programa más profesional para email marketing, la personalización, las automatizaciones... En fin, muchas cosas buenas. Pero tras estar varias semanas con él nos dimos cuenta que gran parte de los mails que mandábamos terminaban en la carpeta de spam, cosa que no pasaba con otras dos aplicaciones que habíamos utilizado anteriormente. Además, el precio es excesivo para la cantidad de mails que permite enviar.

Blue Denim
Spain
23 days using the app
Klaviyo replied April 8, 2024

¡Muchas gracias por tu revisión! Si encuentras algún problema con la entrega, por favor comunícate con nuestro equipo de soporte para que podamos evaluar el problema y solucionarlo. Puedes encontrar más información en nuestro sitio de soporte: https://www.klaviyo.com/support
y https://help.klaviyo.com/hc/en-us/articles/115005247008#h_01HJ46QX72HMG4BSS726FJTXS7

July 13, 2024

easy to used

FabricAndFiberFinds
United States
2 months using the app
July 3, 2024

wonderful support and ease of use

Southern Belle & Beau Co
United States
9 days using the app
July 22, 2024

PRETTY AWESOME

TRU Bouji Fashion
United States
7 days using the app
July 2, 2024

Love the upgrades!

Daring Beauty
United States
Over 1 year using the app
Edited November 5, 2024

Essential. We love it.

Moana Road
New Zealand
Over 1 year using the app
May 30, 2024

easy to use

The Kick Company
Ireland
Over 1 year using the app
June 10, 2024

very helpful customer service

Selkie
United Kingdom
About 1 month using the app
June 17, 2024

Awesome!

FlowerChild CBD
United States
About 1 year using the app