Reviews (3,137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.
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Had this on multiple websites. Consolidated our websites earlier this month and tried to remove the app from the closed websites. Kept gettting an error. Reported it to Klaviyo. Help was slow and took several emails over several days to get a resolution. Was billled for two websites while waiting on further responses. Klaviyo refussed to refund charges on those despite having alerted them to the issue days earlier. They would rather lose 100% of my business then refund a charge for a service that is no longer wanted.
The app is difficult to remove and customer service is bad.
Thank you for sharing your experience. We apologize for the difficulties you encountered and the delays in resolving the issue. Your feedback is important to us, and we're actively working to improve. Please reach out to us directly if you need any further assistance.
It has helped increase revenue and acquire more customers! I just upped my monthly allotment because it has allowed me to afford the larger plan! Definitely recommend Klaviyo!
That's what we love to read. We are happy we are having a positive impact on your business. Thank you for the amazing review.
Excellent app, very smooth and very useful. I'm a first time web store owner and created great emails with this app very quickly. Give it a shot.
www.departmentofselfdefense.com
We used to love Klaviyo but like all techs these days phone support is obsolete and live chats are being abandoned during critical times. Chatbot assistance sends you into a frustrating loop of never-ending bot questions/answers. Complicated issues cannot be communicated and emails go unanswered. Chat is supposed to be live 9-5 EST but no one is ever available and you're told to just email. Will be looking to switch as the service is no longer top notch. Klaviyo always stood out on top, now they are on the bottom. Cost vs value is just not there.
I use this app for all of my email marketing. I really enjoy its ease of use and powerful algorithms. I wish it was a bit cheaper but they do good work.
One of the best features is that Klaviyo auto imports your theme's colors and font settings. Absolutely a great out of the box experience!
Terrible support. They do the bare minimum to help their users and will make you use one of their partner developers if something isn't working. Any other app would try to help you with a problem you are having with their app but not Klaviyo.
Thank you for sharing this. I'm having trouble finding your account, but would love to get a bit more information so we can improve our service. Can you please email us at feedback@klaviyo.com with your account name? I look forward to getting to the bottom of this with you!
I've used a number of e-mail service providers before. Klaviyo is by far the best. The segmentation ability is so key for us in being able to separate our in-store and online customers.
Excellent app! Takes a little while to find everything you need. After that, very powerfull, intuitive and easy to use app. Thanks Klaviyo!
This app is great even for the free version! We were able to create newsletters, send out promos to customers. I haven’t found anything that I don’t like about it yet! Great product!