Reviews (2,948)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

May 27, 2020

I migrated over from MailChimp. The flows alone make Klaviyo more than worth the cost. Love the easy migration and integration with my shop.

Canard Labs
United States
Over 4 years using the app
July 26, 2021

We have been using Klaviyo for about 2 years now and are incredibly happy with the platform. Everything from stellar customer support, to the community they build, to the top-tier analytics and reporting dashboards always exceeds our expectations. Highly recommend Klaviyo!

Aisling Organic Cosmetics
United States
Over 4 years using the app
July 23, 2021

We started using Klaviyo in 2017 a few months after we opened our store, John's Crazy Socks, and it has been an essential tool ever since. We are committed to building a community with our customers and making personal connections; Klaviyo supports both objectives. t has helped grow from near zero to a 8 figure company. As we have grown, we have seen Klaviyo continually improve its offerings, taking advantage of new technology and changes in the marketplace. And their support has been terrific throughout. We consider Klaviyo to be an essential partner in our buienss.

John's Crazy Socks
United States
Over 4 years using the app
November 29, 2019

Our Rickshaw Journey store (www.rickshawjourney.com) is being transformed by the send-ability of emails, wide array of templates, and tons of analytical dat and segmentation of Klaviyo - great training support, lots of folks who can help you to get going. Loving the process and trusting for great re$ult$!

Rickshaw Journey
United States
Over 4 years using the app
October 14, 2022

Klaviyo is the best email platform for store owners. The investment in Klaviyo is the best ROI for a marketer.

Masterpiece By Numbers
United States
Over 4 years using the app
Edited October 10, 2019

HANDS DOWN THE BEST E-COMMERCE CRM, AUTORESPONDER, CALL IT WHATEVER YOU LIKE...I TRIED, MAILCHIMP - DRIP (horrible) and now Klaviyo, this is not even a competition, Klaviyo stand tall, alone on top of the podium 1-2-3

Luc Vincent
Canada
Over 4 years using the app
August 14, 2018

Love, Love, Love these guys. And their product.

Every couple of weeks when I log on to schedule a few campaigns and tweak some email flows, they come up with great, new feautures.

So far, these changes have helped and made my life a lot easier.

And they also generated more revenue, which doesn't hurt either.

What I like most about them is that they listen to their customers.

When you do a Live webinar with them, and you ask some questions, they (together with you) come up with new product ideas which they deliver to the product team right after the call.

If only more apps and people could be like them!

Alive Boutique
United Kingdom
Over 4 years using the app
January 21, 2019

Klaviyo is the ONLY email provider you should be using. It does cost more than the competition but absolutely worth it with the customization and segmentation you can do on their platform!

Lucy Avenue
United States
Over 4 years using the app
April 9, 2018

This app is the bees knees. I can't think of anything more than offering more employee functionality for other users.

Geeky apparel store:

https://threadiverseapparel.com/

Threadiverse
United States
Over 4 years using the app
March 8, 2019

I really like Klaviyo a lot. It's user friendly and has very good support. I use it to send emails to my e-commerce customers and their templates make it very easy. Learning to use the flows and I think that holds a lot of potential. Seems like there's endless options. I've tried a couple other top name automated marketing companies. Highly recommend Klaviyo over those.

CocoPits
United States
Over 4 years using the app