Reviews (2,419)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.

May 15, 2024

Tom was excellent helping me with two issues today. He spent well over an hour troubleshooting some issues I had with integrations. He was very patient with me and was able to walk me through the steps in detail. Amazing service all around. Very prompt and clear.

Bened Life
United States
Almost 3 years using the app
July 12, 2024

THANKS

Luleta & Asheeti Jewelry Shop
Jordan
About 1 month using the app
April 14, 2023

Klaviyo is really the best email platform out there I've tried others and I always come back. They're platform is very easy to use and the over all email aesthetic is great

Ivy Reina
United States
Almost 3 years using the app
October 17, 2022

Great app and great customer service, best app for flows automation and audience targeting. Maybe its expensive.

Ypsons
France
Almost 3 years using the app
February 15, 2024

La solution la plus puissante en terme de segmentation et de variable dans les contenus, c'est vraiment un super outil. Et le service client est très réactif et efficace. J'adore !

Olfactive Studio
France
Almost 3 years using the app
Klaviyo replied February 21, 2024

Merci beaucoup pour vos aimables mots! Nous sommes ravis que vous trouviez Klaviyo si puissant pour la segmentation et la personnalisation du contenu. C'est génial de savoir ...

November 20, 2024

This app is so incredible

C&S Shopping Network
United States
7 days using the app
December 18, 2023

Amazing customer service! Solved my problem and Deb made a video on the spot, to show me what I needed to fix to solve my issue. Well done!

Fun Learn Grow Co.
United States
Almost 3 years using the app
May 24, 2024

My chat was so helpful and fixed my problem. Jarrett was so patient and thorough using screen shots and short videos to help me work through my issue! And even better I know how to work through it and fix it for the future should it happen again. GREAT experience, thank you!

The Cottage
United States
Almost 3 years using the app
Klaviyo replied May 28, 2024

We are very pleased, that you had such an amazing experience with one of our product experts. We will make sure he gets this message.

November 17, 2023

We love Klaviyo - it's a powerhouse. Highly recommended.

Scent New York
United States
Almost 3 years using the app
July 3, 2018

Constant improvements and the friendliest staff and support! Love the constantly updated template library and templates for automated emails.

Smoke Cartel
United States
Almost 3 years using the app