Reviews (2,951)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

November 26, 2020

Thank you Klaviyo! I just started my business, and I am able to create different segments and lists. They make it very easy to use. Awesome technical support too.

Wellness Surge
United States
Over 4 years using the app
November 14, 2023

Very easy to use and very helpful for a company just starting or a already established company

QueenzReign
United States
About 4 years using the app
August 15, 2019

The gold standard when it comes to e-commerce marketing. We've used a few different companies before, if you're selling physical goods, Klaviyo is the best hands down.

ATH Organics
United States
About 4 years using the app
May 17, 2020

Probably the best customer automation apps on the app store, has made my life a breeze and has really helped with customer engagement. The out of the box flows are amazing!

NZFUR+SKIN
New Zealand
About 4 years using the app
September 13, 2021

We have been using Klaviyo for about 3 years now and it's a great program. Pricing can be adjusted easily on how many emails you send a month and it's easy to build emails and analyze the stats after. If your account is big enough, they provide a customer success rep that will analyze your account and offer helpful suggestions.

California Baby
United States
About 4 years using the app
November 26, 2020

Great app, it works very good and generate extra sales on autopilot. Must have for every ecommerce business!

Allhewants
Bulgaria
About 4 years using the app
October 14, 2020

I've tried a bunch of these services so far and there is no question that Klaviyo is the most polished and most thoughtfully designed. The targeting granularity is impressive and easy to turn into actionable email flows. Loving it so far.

Karma Sauce
United States
About 4 years using the app
February 27, 2016

Have not yet had too much experience with this app but after spending hours researching and trying out different solutions, Klaviyo seemed to be the right choice for me. Awesome templates for customer emails and extremely easy to use. I highly recommend this app to all.

Crescent Cover
United States
About 4 years using the app
April 14, 2023

Klaviyo is really the best email platform out there I've tried others and I always come back. They're platform is very easy to use and the over all email aesthetic is great

Ivy Reina
United States
About 4 years using the app
August 9, 2023

Klaviyo is an exceptional email builder with a many useful tools and features that enable our marketing team to go above and beyond. Even greater than their platform tools is their customer support. Klaviyo's team has been great with giving me instructions, sending me helpful articles, and even outright building custom content. I recommend Klaviyo to any ecommerce business, especially those using Shopify.

Starfire Direct
United States
About 4 years using the app
Klaviyo replied August 11, 2023

Thanks for the review and for choosing Klaviyo!