Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

May 22, 2024

Excellent APP and is so easy to use. Truly helps me automate all my emails to my customers. Makes my life easier! Thank you!

South African Sweets
United States
10 months using the app
June 5, 2024

Love it, easiest money I ever made on customer retention :D

KARYSHA COSMETICS
United States
5 months using the app
Klaviyo replied June 11, 2024

This is what we want to hear. Thank you for your review.

December 12, 2023

Best support in the game. Klaviyo support is always there, always trying their best to help you out. They're SUPER competent and it feels like you're talking to actual humans rather than robots. The amount of times I got quick help solving my issues is priceless. I cannot praise the support enough, honestly.

Awesome Maps
Germany
Over 3 years using the app
May 20, 2024

All the things you need, you will find with Klaviyo

Sofiaman.ro
Romania
10 months using the app
January 7, 2021

The drag and drop feature on both the automated flows and the email template has been very easy to use. Took me a few days to get the full platform all figured out but once I got passed the learning curve it's been awesome. I would definitely recommend Klaviyo to anyone.

Absolute Home Furnishings
United States
Over 3 years using the app
January 3, 2024

Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do.

1. First if you Bill in advance you should refund if someone gets back to you within hours.
2. Only the Account owner should have the power to increase 3x costs.
3. As a serious company you don't need 1 month to answer a customer.

If you can use another Email App. Do yourself a favor and don't use Klaviyo.

We will be definitely switching.

Eric Javits
United States
Over 3 years using the app
August 18, 2020

Very good app. Takes a bit of work to set up, but once set up it works beautifully. We're very happy with it and highly recommend it.

PNP Supplements
United States
Over 3 years using the app
March 22, 2023

Definitely the "gold standard" in e-mail marketing. Klaviyo's automation is top-tier -- it's quite intensive and a little intimidating at first, but the growth team's superb webinars and extensive help resources make it easy to master. Highly recommend Klaviyo!

Moods of Ireland
United States
Over 3 years using the app
March 26, 2024

Love this tool. I come from a B2B background using much more complicated MAPs, and Klaviyo's ease of use and abilities are refreshing. It is absolutely perfect for B2C.

And a huge shoutout to the Support team. Rarely have I seen a support representative actually get in my tool and code things out for us, making our lives so much easier. Thank you (you know who you are).

SEEN
United States
Over 2 years using the app
Klaviyo replied April 3, 2024

Hey, thank you so much for this review. We really strive to provide the best platform and top notch support!

January 16, 2021

I used this app to setup flows and email campaigns! It is very user friendly and my designs came out BOMB!

Posh Culture
United States
Over 3 years using the app