Reviews (2,954)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

January 17, 2014

Outstanding, simple, sleek system that is intuitive, streamlined, and effective.

theory11
United States
8 months using the app
November 16, 2023

The absolute best email marketing provider. Their support is top-notch!!

Mini Bambini
Montenegro
7 months using the app
November 16, 2023

Die App ist sehr umfangreich und funktioniert sehr gut.
Fehlt nur noch die Übersetzung auf Deutsch, dann gäbe es 10 Sterne :-)

LiWeRa
Germany
7 months using the app
May 5, 2014

Klaviyo is legiiiiiit. Kicks mailchimp in the *you-know-what*!

The app allows to completely automate email marketing with extremely fine grained control. Think: email someone a week after they buy a bike and offer them a lock. Or if someone looks at red lights, red seats, and red bikes, email them something red!

Also, their support rules. Very helpful and quick to respond to questions.

Pure Fix Cycles
United States
7 months using the app
July 31, 2023

I am new to Klaviyo, and everything has been working great. However, this review is mainly for an issue I had recently that made me cry (Nothing from the Klaviyo side), so I contacted support. This was my first time interacting with their customer support, and it was a great experience. Not only was the issue resolved right away, they went out of their way to help me fix the issue, created the segment that was key in resolving the issue, and held my hands through the process, as I was so overwhelmed with what was happening. I left the chat session smiling again and was grateful to have gotten the help I needed. Thank you so much for that.

PottyPillow
United States
6 months using the app
Klaviyo replied August 1, 2023

We're so happy to hear this! Thanks for the review and for choosing Klaviyo!

January 23, 2024

l'appli est sympas facile a utilisé et il nous guide pas à pas.

Pretty Licorne
France
7 days using the app
Klaviyo replied January 24, 2024

Merci beaucoup pour votre commentaire positif ! Si vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Merci encore d'avoir choisi Klaviyo!

November 6, 2023

Great service, Great App, Just Great OVerall

CutSceneSleep
United States
6 months using the app
October 17, 2023

Klaviyo is an amazing CRM tool. And more than anything, the support you receive when you have challenges is absolutely outstanding.

Juniper
Sweden
5 months using the app
October 30, 2023

Great Customer Service

Men's League Sweaters
United States
5 months using the app
April 15, 2024

Been trying to get it to work for 2 days now but there is always something wrong with the popup either on mobile or desktop. Random buttons or text go missing for no reason when they are displayed in the customizer and then all of a sudden they're gone. Was planning on switching from mailchimp but nevermind!

Shoujo Lashes
Netherlands
Klaviyo replied April 24, 2024

Hello there, sorry you are going through this. Can you please open a support ticket, so one of our product experts can help you resolve this. https://www.klaviyo.com/support