Reviews (3,139)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing and SMS tools, integrated smoothly with Shopify. They value the user-friendly interface and robust automation that simplifies personalized campaigns and subscriber management. The platform offers extensive educational resources and responsive customer service, enhancing customer engagement and driving sales growth through sophisticated marketing solutions.

September 7, 2021

I have used other email marketing platforms such as Privy and MailChim before, and none of them compare to Klaviyo. I would recommend this app to every single Shopify user. It lets you create interactive email campaigns, flows and also track your website activity and exactly what your costumers were doing on your site. This app is awesome and a must have in my opinion.

SOFFTDUTY
Canada
Over 3 years using the app
June 25, 2020

It's a well-designed marketing application unlike any I've used. It's definitely worth the try for the flow automation alone!

Prayers Planner
United States
Over 3 years using the app
March 15, 2016

This app is awesome. The best eMail Marketing software for eCommerce, period.

Bouledogue Avenue
United Kingdom
Over 3 years using the app
August 12, 2021

We're using this app mainly to grow our subscriber list, and we absolutely love how intuitive and simple the system is.

ARDO Australia
Australia
Over 3 years using the app
April 13, 2024

Beware of the money grab that is bot accounts created by Klaviyo. They somehow bypass shopifys reCAPTCHA feature and Klaviyos own form requirements for new account setups.

Exxtended Image
United States
About 2 years using the app
Klaviyo replied April 24, 2024

Hey, thank you for getting this to our attention. Can you please set a support ticket, so we can better assist you. https://www.klaviyo.com/support

June 2, 2022

Best in class. So much you can do. Does cost more to implement and support but seems to be the only way to go.

Adoratherapy.com
United States
Over 3 years using the app
November 4, 2021

I'm using Klaviyo to stay in touch with my customers more automatically and this app does the job really well. Easy to setup. No technical hassle.

Yoga Paradis
Hong Kong SAR
Over 3 years using the app
December 12, 2021

I use this app for email marketing and email acquisition. It's great once you know how to use it. They only thing I had an issue with was actually learning how to use it and understanding the tools, which is a lot!! Nice to have a tutorial.

Oya Luxe
United Kingdom
Over 3 years using the app
Edited March 26, 2021

I wish their fee was more reasonable , they are extremely expensive. Gosh $300 for 13k list. Even my whole Shopify account cost $75 a month. Charging that much is ridiculous. Seems like for every 10 sales person they hired, they hired only 1 customer service. Its hideous to not be able reach customer service for a company their size and funding.

Woodstone
United States
Over 3 years using the app
April 29, 2021

Klaviyo's user interface is easy to use, which is a refreshing change from other web-based systems. And I especially love their pre-fabricated flows.

PURE-MSK
United States
Over 3 years using the app