Reviews (2,720)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting engagement and sales through top-notch segmentation, automation, and analytics. It integrates seamlessly with Shopify, simplifying flows like abandoned cart and welcome emails. The intuitive drag-and-drop editor and customization options are praised. Merchants appreciate the reliable performance, user-friendly interface, and insightful reporting tools. Responsive customer support and valuable educational resources further enhance the app's effectiveness.
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Horrible. Faites super attention à votre forfait. Je ne l'ai pas pas surveillé, résultat : 2 mois à 375 dollars pour un ROI de 50 euros max. HORRIBLE. Vous choisissez le plan gratuit, vous n'avez aucune notification par email pour le changement (le comble pour une app emailing).
Merci pour vos commentaires. Un membre de notre équipe d'assistance vous contactera pour répondre à toutes vos questions et préoccupations concernant votre compte et notre modèle tarifaire.
Be careful when using their email templates. They add default ALT text of the original image and include a link from some other company within some templates with animated pictures. Unfortunately, I realized this only after sending an email to my customer list, and now my customers received an email where the main clickable image leads to a completely different website. Those ALT texts and links shouldn’t be added to the templates. The services of your partner should be advertised in a different way not in a hidden way within templates!
Thank you for taking the time to share your feedback, we really appreciate it. We understand how important it is for your emails to look and function just as you expect. Someone from our team has reached out directly to help address your concerns and gather more details, so we can take a closer look and support you further. Your input helps us continue to improve the experience for everyone.
I’m really unhappy with this app so far. Expecting users to pay for basic human assistance is unacceptable and leaves a very poor impression.
Thank you for the feedback. Email support is available for users on our free plan for the first 60 days. Upgrading to one of our paid subscriptions will give you access to email and live chat support. As always, on our free plan, you still have access to the Klaviyo Community, where you can connect with peers and ask for crowdsource industry professionals for advice, the Klaviyo Help Center, where you can access guides regarding all aspects of your account, and the Klaviyo Academy, where you can find courses to enhance your Klaviyo knowlege.
Atrocious customer service that has no basic knowledge. They don't even know what z-index means. Also, the smart translate feature is completely buggy. It translates some parts and leaves out others. Even mixes languages within 1 email. Ive been using Klaviyo now for 2 months and was better off with Omnisend. It was also cheaper with basically the same functions. What a waste.
Hi, and thank you for your feedback. A senior member of our support team has reached out to you and is eager to work with you regarding these concerns.
Hectic experience. They hound you until you sign up but then dont respond after you sign up and make the payment. Been dealing with their sales person Sulaiman Lodhi and its our worse experience with an email app to date.
Thank you for sharing your feedback—we’re sorry to hear about your experience. We appreciate you bringing this to our attention and take concerns like yours seriously. If you’d like to discuss this further, please reach out to our support team so we can help address your concerns.
Terrible app, we used to use it for sign ups, haven't used it since 2021, when after i deleted the app, thousands of fake emails got added to the list. I've been trying for hours to delete ALL customer's data, as well as all these bot email accounts with no success, can't even get support for it and refuse to pay to get it. the profile maintenance page is blank.
just trying to comply with the LAW on customers data
Thank you for providing your feedback. Your experience managing your customers' data is important to us, and a member of our support team has reached out via email and is eager to work with you on this.
So many restrictions on the new klaviyo customer hub. I can integrate gorgias, but not their live chat. Now klaviyo expects me to pay for the helpdesk feature AND also gorgias? Why?
Also no mobile app for the helpdesk.
Thank you for sharing your feedback. We really appreciate it. We understand how important flexibility and integration options are for your store, and we’re always working to improve the Customer Hub. If you’d like to discuss your needs in more detail, our support team is here to help and gather more insights. Feel free to reach out to us at Klaviyo.com/support. Your input helps us continue to make Klaviyo better for everyone.
My Klaviyo account was hacked, and trying to recover it has been an exhausting experience. I’ve provided every possible piece of verification they asked for — except one email address I’ve never even seen before, which is the whole reason I need help in the first place. Instead of helping resolve the issue, support keeps passing me from one representative to another with no continuity or progress. For a platform that manages customer data and email security, the account recovery process should be far more user-friendly and reliable. This has made me seriously reconsider using Klaviyo at all. As it is, I did not find the app very user friendly or beneficial.
Thank you for the feedback. We're always looking to improve our security processes, so we appreciate hearing your perspective.
I've been a customer for over 4 years and I can say the support has alway been subpar but now it's terrible. I've also incurred unauthorized account charges and now they auto-sent already delivered campaigns damaging our reputation. I would seriously consider using another app for the cost alone but the lack of support really makes the decision to go elsewhere easy.
Thank you for your feedback - it's valuable to us. Our team has reached out to you via email to help provide a resolution to this incident.
The scheduling of pop up is faulty and does not work.
Thank you for your feedback regarding scheduling pop-ups. A member of our support team is reaching out to you via email and is eager to work with you on this issue.