Reviews (2,540)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools that enhance customer engagement and sales. They appreciate its seamless integration with Shopify, user-friendly interface, and customizable email flows. The detailed analytics and continuous updates meet evolving marketing needs effectively. Additionally, the responsive customer support and extensive educational resources are particularly beneficial for new users.

July 10, 2024

I had been hesitant to start using Klaviyo for quite some time - because it's considerably more expensive than other email services - but the first few email campaigns I sent out - to targeted audience - I got much more return than with the other email services.
I am still trying to figure out how to set up the proper automations and flows - and landing pages.

Little Pulp
United States
Over 6 years using the app
Klaviyo replied July 12, 2024

Thank you so much for taking a chance on us, and we are very pleased with your success. We have lots of live webinars with experts that can guide you in building proper automations.

Take a look right here: https://academy.klaviyo.com/en-us/search?select=Live+training

and all our other resources here: https://academy.klaviyo.com/en-us

and if you have any direct questions you can always jump and chat with our product support.

July 18, 2024

Klaviyo impressed me with their exceptional customer service. When I encountered an unexpected issue, their support team responded with empathy and efficiency. They listened carefully, explained clearly, and went above and beyond to find a fair solution. While their platform has advanced features that new users should familiarize themselves with, Klaviyo proves they genuinely value customer satisfaction. They're willing to work through challenges and make exceptions when needed. For email marketing needs, Klaviyo shows they're a company that truly stands behind their service and prioritizes positive user experiences.

Epic Loot Shop
United States
Almost 5 years using the app
May 31, 2024

I've been using Klaviyo since the dark ages of mailchimp and cannot recommend it highly enough. The segmentation and learning capabilities are unparalleled, and I've increased my client's revenue by 3-5x every time we create email campaigns and improve automations.

Reed'sInc
United States
About 4 years using the app
June 10, 2024

I have been using Klaviyo for about 2 years now and I can't express how much I have enjoyed using their platform. It's a super powerful tool that lets you customize your customer's journey and they have everything you could possibly need. There are so many automations you can build and their customer service is a 10/10, I love their chat support feature.

Venture Heat
United States
Almost 3 years using the app
June 4, 2024

Great platform to use, super simple and incredible customer service ready to help out whenever you need it. Elizabeth W answered all my questions incredibly quickly and with lots of helpful tips and links to articles to learn more.

Mous UK
United Kingdom
About 6 years using the app
June 18, 2024

Klaviyo seems to be working fabulously despite my agency not using the email campaign feature! We are going to start today and see where it goes from here!

Skeleton Optics
United States
Almost 5 years using the app
May 23, 2024

Great online support! Friendly, helpful, always have solutions and screen grab images/pictures to help you through the problem solving or solution. We've been using Klaviyo for 2 years now and new updates, Reviews feature and SMS features are terrific. We also love the Flows/Segmentation of the Database and more...well done Klaviyo keep up the good work for small businesses in eCommerce and helping us.

Silvermaple Boutique
Australia
Almost 2 years using the app
May 14, 2024

I love this app. It is probably one of my most used app that I pay for. It seamlessly integrates with shopify. I have seen my business grow with consistent campaign emails.

Probably the best digital marketing tool out there.

A little expensive for a small business, but when you learn how to use everything it has to offer, its totally worth it!

KuboandLucy Stationery Co
United States
Over 2 years using the app
June 20, 2024

I've been using Klaviyo for many years after switching from MailChimp which we quickly grew out of. The tool is very advanced and there isn't much you can't do. Some features can be a bit confusing but overall, the features are amazing and with a bit of help from support, I am am confident anything can be done with this email app.

The Eczema Company
United States
Over 1 year using the app
May 24, 2024

I love Klaviyo, so simple and so intuitive. With a little practice it is set up in no time. Once you have your templates, each week is easy to just produce your content and send to your hearts content. We've seen a much needed up turn in sales. The cost is around about 10% of the turnover each month so we are more than happy with that return. It keeps us fresh in our customers minds and ensures just that little bit of loyalty when the time comes.

Barefoot Junkie
United Kingdom
About 2 years using the app