Reviews (2,969)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies through its advanced email marketing and SMS tools. They report significant business growth and enhanced customer engagement, thanks to personalized email flows, targeted campaigns, and seamless Shopify integration. The app is praised for its ease of use, customizable templates, and powerful automation and segmentation capabilities. Detailed analytics are also valued for refining marketing efforts. Additionally, the responsive customer support is noted for providing personalized assistance and quick solutions.

October 7, 2024

This app is really well done and the support is phenomenal. I'm a beginner when it comes to everything email marketing and I've been able to place all my automation emails and email campaigns. It has taken some time, but I can't say enough about the support that is given with real people, any time of the day. I recommend 100%

Tan Frenzy
United States
Almost 2 years using the app
October 25, 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so easy to follow—especially for someone like me who’s just starting out.

I really appreciate her going the extra mile and making it all feel manageable.

Huge thanks to Hana for her amazing support!

Best,
Kirsty and Marie

Turmeric Australia
Australia
About 2 years using the app
September 21, 2024

Seamless integration with Shopify. A great way to target by segmenting customers. Complete ease of use for email automation with flows and targeted sending. User friendly email template creation and many more reason why Klaviyo is the best email platform

Own Kind Australia
Australia
Almost 6 years using the app
September 25, 2024

I felt overwhelmed and had absolutely no idea how to clean my list, or send newsletters and basically needed help every step of the way. Klaviyo support team were fantastic, they made everything so easy to do and understand. Highly recommend this app :)

hotfirepits
Australia
About 4 years using the app
November 6, 2024

Possibly the most integrated app with Shopify I've used. The company even sent some of our employees free merch.

We highly suggest using Klaviyo to communicate with customers.

Country Life Natural Foods
United States
Almost 4 years using the app
November 3, 2024

I had an issue with Meta Ads integration (not Klaviyo's fault!) and I reached out to their support team. My issue was resolved very promptly and I was able to speak with a technical support agent. From an email marketing platform perspctive Klaviyo has been very easy to work with and I highly recommend it!

Maggie the Label
Australia
Over 4 years using the app
September 30, 2024

Klaviyo has the best support system of any platform I've used. They're incredibly attentive and always provide clear, helpful assistance. I wish every B2B platform was as efficient!

88 Acres
United States
Almost 6 years using the app
September 17, 2024

"My experience with Klaviyo Email Marketing & SMS has been great by sending my customers personalized, targeted campaigns that drive engagement and boost sales. Through segmentation, I can tailor emails and texts based on customer behavior, ensuring that each message is relevant and timely. The platform's automation tools allow me to easily set up workflows, like welcome series, cart abandonment reminders, and post-purchase follow-ups, which have significantly improved customer retention and conversion rates."

Yahwehs Legacy
United States
About 1 year using the app
October 15, 2024

As a small business, the Klaviyo tools from email marketing to reviews management have been extremely helpful. Smooth integration and responsive customer support.

JOHI
United States
Over 2 years using the app
October 12, 2024

I had the pleasure of exchanging with Daniele, and I couldn’t be more satisfied with the support I received. She was sweet and helped me resolve my issue quickly. Daniele made the whole process feel smooth and stress-free, and her friendly demeanor made me feel supported throughout. I highly recommend her for anyone needing assistance!

Overall, the platform is easy to use, and the automation features have really streamlined my email marketing efforts. I especially appreciate the ability to create personalized flows for new subscribers, like the welcome discount for my newsletter. The support team has also been super helpful and responsive, making the setup process smooth. Highly recommend Klaviyo for any Shopify store owners looking to boost their email marketing game!

Fleurdefoi
France
5 months using the app