Reviews (644)

Overall rating
4.4
Counts per rating level
  • 80% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, user-friendly interface, and effective affiliate management tools. They highlight the helpful customer support, especially from individuals like Jennifer and Adam, and value the customization options for commission structures and direct payments to affiliates. The app is also noted for providing good value and continuous updates that enhance functionality and support business growth through affiliate marketing strategies.

December 12, 2019

WORST CUSTOMER SUPPORT EVER!!!! In my entire life i have never seen something like this. This company is an embrassement compared to anyone who ever built an app for shopify. It has been over a week trying to get a response for the set-up wizard. This Adam Jacobs is harder to contact than the president of the United States. How busy can one man be when his job is to answer customer questions. Not only this, but Diedra Stark, the girl on the chat, claims to have put my ticket in "top priority" and I have still not received an answer. I had heard very good reviews about your app's usage, but the disrespect from your customer support is the reason i will never want to use this service or recommend it to anyone.

limlim-official
Canada
14 days using the app
LeadDyno replied December 16, 2019

Hi there! Sorry to read about your frustrations! You can easily contact Adam at adam@leaddyno.com, If you rather have a call you can book a call with Lisa at leaddyno-lisa.youcanbook.me. All tickets sent to support are handled within 24-48 hours depending on the issue.

February 19, 2019

I have three days trying to understand and fix the problem with the link that the member should use to invite that leads the prospect to the registration form and do not understand me, do not replenish me and do not fix the problem. So far it seems to me that customer service is very bad. I'll leave this review and if they fix all these problems I'll change it. But I want you to know that I have not been able to start with this app because of that problem since it is essential for multilevel.

Kembuck
United States
12 days using the app
Edited October 19, 2019

Andivia Beauty

I used this app and found it to be extremely difficult to learn. Customer Service was no help. I would not recommend this app unless you want to waste a tremendous amount of hours trying to install it and a ton of hours learning to use it. I would give this app 1 star for bad

Andivia Beauty
United States
10 days using the app
LeadDyno replied October 19, 2019

Sorry to read about your frustrations! Please email our Support Manager at support @ leaddyno dot com so he can address your issues personally or you can book a call at leaddyno.youcanbook.me.

December 3, 2018

Hard to setup. Little to no help available. No response to help requests. Not tracking sales. Just terrible.

Clothing by ME
United States
7 days using the app
Edited December 4, 2019

Customer support do not respond. Chat support just repeats same answer over and over. Emailed support. No response. Documentation shows inconsistent information that does not match what they are showing you to do.

Life Door
United States
7 days using the app
LeadDyno replied December 3, 2019

Sorry to read about your frustrations! We wouldn't be able to get away with fake reviews on a Shopify app so I can promise you that all our stellar reviews are legitimate. We don't use bots, only real people. On that note please email our support manager adam@leaddyno.com so he can give you had personally with your issue. Thanks!

April 15, 2018

I was waiting for a response from someone on customer support for a week. I could not use the App this whole time. The only response I got was "what is your website address?" And that info was in the subject line of the email... but even after writing the address again, they did not respond. A week for that? I can't imagine how long it will take to get an answer to bigger issues

Pas Pour Toi
United States
6 days using the app
March 17, 2020

didn't work for me, support didn't help and didn't return my chat! waste of time since they don't even answer

Life With Corona
United States
3 days using the app
LeadDyno replied March 18, 2020

So sorry to read about your frustrations! Please email our Support Manager at adam@leaddyno.com so he can help you personally. Thanks!

December 3, 2018

Pointless. Needed support and a bot said hello and nothing after that. Didn't even let me send an email to get support. Don't waste your time.

Brewed Drops
New Zealand
3 days using the app
Edited April 14, 2016

I take the below post back for the main part. Although Jennifer has been good... this company does nothing to help you. I have sent it multiple tickets now and I haven't even received a single response despite being assured I would by end of day. I had a free trial that was useless because absolutely nothing was accomplished. Not pouring my money into such poor support. How do companies like this keep a customer base? Very disappointed and moving on.... thanks but no thanks.
Jennifer was very responsive to my questions. Although I am still unsure whether this is the right program for my company due to the messy affiliate URL's, she was quick to respond and answer my questions. I appreciate good customer service, so thank you Jennifer :)

Pristine Apparel 2
Canada
2 days using the app
April 9, 2020

So Confusing app! I created a new store with a new email address and installed Leaddyno, guess what? my other store dashboad appeared with my other affiliate...
This is beyond messy!
I have been trying to talk to someone but nobody replies... Really?

Nur Al Quran
Singapore
1 day using the app
LeadDyno replied April 9, 2020

Hi there! I'm sorry to hear about your frustrations! This happens when you have more than one Shopify store with the same owner email address. The email addresses need to be unique. If you need help with this please email our Support Manager adam@leaddyno.com. Thanks!