Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design, easy setup, and seamless integration with Shopify. They value the detailed analytics, customizable features, and the ability to pay affiliates globally via Bitcoin or PayPal. The app's customer service is praised for its prompt responses and effective solutions. Some merchants find the pricing, based on site visitors and emails collected, to be reasonable.

July 31, 2023

Don't use this app! LeadDyno charges by WEBSITE visitors - so if you're working with affiliates in addition to running ads, you'll get charged for ALL the website visits regardless if it came from an affiliate. My plan unexpectedly jumped from $49 to $129 due to lots of traffic to my site that was from Facebook ads NOT necessarily from affiliate traffic. There's so many other affiliate apps out there that charge more fairly.

Festive Gal
United States
8 months using the app
LeadDyno replied August 8, 2023

Thank you for sharing your cancellation feedback and review, we appreciate the feedback, and want to let you know that it is not taken lightly. We are working on overhauling our pricing and look forward to rolling that out later this year, but we are so sorry we weren't able to do so in time to save you as a customer.

Thank you again for taking the time to share the feedback, it's the only way we can improve! Wishing you and your affiliate program all the best moving forward.

November 18, 2015

So far it's been 5 days of trying to set up the program, the customer service tries hard to help, but it's inefficient. They're very nice, but it takes forever to get answers to simple questions and is very frustrating. I see some reviews are great and some very bad, so far my experience is on the 'not so good' side. I want to move forward with the program, but I'm stuck on one little detail or another and I still don't have the answers.

Social Gem
About 4 years using the app
July 28, 2015

Way too expensive, since they charge on traffic and not sales made. It just wasn't cost effective for us.

Coltstudiostore Com
United States
Over 2 years using the app
March 13, 2021

Upfront the app is semi easy to use, but beware the fine print. The plans cover TOTAL TRAFFIC, wether it is generated by your ambassador’s links or not! That means once you go past the maximum visitors in your plan, even if they DON’T purchase anything, you will get charged extra! I put the time into my company on my and my teams time, we generate our own traffic via 5 social platforms. We were charged for that traffic, just because we used this app. We have since uninstalled the app and are doing our own affiliate marketing.

United States
About 1 year using the app
LeadDyno replied March 15, 2021

We are sorry to hear you were unhappy with our pricing model. There are several affiliate apps, and they each have different billing models. If you check our Shopify app listing, we list our billing plans, along with the traffic limits for each plan. This has been our pricing model since we started on the Shopify platform in 2014.

Part of why we charge for all traffic is because our platform goes beyond just affiliate tracking. LeadDyno tracks visitors, leads, sales, and social shares from many channels. We do this to implement features like "First Source Wins," where we know if a user has visited your site before clicking an affiliate link. Our customer success team is available for a 1-on-1 call to help you take advantage of some of these other tracking capabilities outside just affiliate traffic

We'd love to work with you and discuss a plan that will work for your business.

September 14, 2018

We made the monthly donation for a year to see if the platform was capable of adding more sales. The platform doesn't do anything for you that you can't do by just creating discount codes on your website for your ambassadors and tracking sales that way. The analytics are okay, not the best... but all in all, it just wasn't the right platform for our market.,

Bare Composites
United States
10 months using the app
February 14, 2019

The app does what is says it does. We've used it for about a month, and we would love to have gotten deeper into it.

However one huge flaw is a dealbreaker for us. The app doesn't give you any documentation whatsoever to provide documentation for the payouts you do to affiliates. So for us we can't really use this an be in compliance with tax regulations, as we have no documentation of where and to whom these payouts go. Only solution offered by LeadDyno support is asking affiliates to send us invoices for every pay out - but that kind of takes away the convenience for everyone.

Jacob Lund Photography Store
5 months using the app
December 22, 2019

Waste of time, look elsewhere...horrible customer service, much better products out there...months wasted on subpar product

Gems and Joy
United States
About 1 month using the app
LeadDyno replied December 23, 2019

Sorry to read about your frustrations! Please email me at adam@leaddyno.com so I can address your issues. Happy Holidays!

May 12, 2018

I really wanted this to work out and think it is a great service, but the customer service is really bad. It seems like there is only a handful of people working at the place and they just can't solve problems, troubleshoot or even follow up about simple concerns.

It was a really bad experience and not worth my money.

This Dogs Life
United States
20 days using the app
August 23, 2015

Looked so promising, but after 2 weeks of trying to get any sort of meaningful support on a fundamentally simple question we've given up and have uninstalled the App' and gone elsewhere

New Zealand
6 days using the app
Edited November 25, 2016

This is an Alpha Testing Stage product and not ready for paid prime-time. I've been testing for several days and these are either sloppy oversights or just plain broken functions I have found.
1) Thank You Page after Affiliate Sign-up runs past margins of padding.
2) Get "Oops 500 Dinosaur" error when using email product sharing widget
3) Needs Language Editor: Default copy is poorly written and nonsensical in some places
4) Sub IDs are a mess (needed for User Generated Links to Product Landing Pages). Create a new one, but the copy button produces the homepage default link rather the one in the list. None of the Sub ID links are being tracked in numbers column. Multiple Sub ID links are generated for same product page, which is just pure chaos from an organizational standpoint to actually use them. Also you cannot rename auto-generated ones so again not a good way to organize for actual real world use.
5)The actual Affiliate Link does not log visitors (did not test leads or purchases).

I could address these issues with the developer, but really, why bother if they would release this to public in this condition. I'm going with my tried and tested affiliate program (http://www.idevdirect.com/14721913.html).

San Key
United States
2 days using the app