LeadDyno Affiliate Marketing , 644 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Merchants appreciate this app for its user-friendly interface, easy setup, and seamless Shopify integration. The customer service is highly commended, particularly staff members Jennifer Goodman and Adam Jacobs. Merchants value features like custom affiliate links and tracking and payment capabilities, which have boosted sales for some. The dashboard offers useful analytics and the live chat provides immediate support. However, some merchants find the pricing structure, based on site visitors, unfair and have reported issues with tracking accuracy.
I worked with Leaddyno from 2015 through early 2023 and honestly, it has been a nightmare the entire time. It's difficult to articulate all of the reasons why, but I'll give a brief overview. Leaddyno will charge you according to how much traffic comes to your site, regardless of how much is driven by affiliates (unfair). It is impossible to tell how many sales came through affiliates, vs overall sales. There is no connection to affiliate marketplaces where potential affiliates can find you. And now, despite having cancelled my subscription in March, I found out that the app has been erroneously billing me $49 per month for an "uninstalled" version. I almost never have this level of disdain for a company, but Leaddyno has truly let me down at every turn. Mind boggling that they are still in business.
We sincerely apologize for the frustrating experience you've had with our platform during your time with us. Your feedback is extremely valuable and is not taken lightly. We understand your concerns about our pricing structure and we are currently working on overhauling our pricing, looking forward to rolling that out later this year, but we are truly sorry it couldn’t be done in time to keep you as a customer.
We understand your disappointment, and we are dedicated to learning from this and growing as a company. Your insights will contribute to our ongoing efforts to better serve our customers. If you have any further concerns or questions, please don't hesitate to reach out to our support team. Thank you for your feedback and we wish you and your affiliate program the best moving forward.
I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the unauthorized charges with my bank.
Leaddyno's reply is that they sent an email informing of the increase. If they did, that is not good enough. The basic fact is that I did not authorize the tripling of the monthly charges. I had stopped using their service long before this happened, as it was not meeting my needs, and if I had seen an email, it would have only reminded me that I was paying unnecessarily for a service I don't use. They could have stopped providing service if they were not receiving the monthly fee they wanted, but charging the card without permission is unacceptable.
Although receiving a low rating is difficult, we do appreciate your feedback. In spring 2022, we did inform you via email in advance that all "free" additional overage traffic would need to be removed from your account and that you would be moved to an appropriate plan to prevent any additional traffic fees. We apologize if you missed this email and continued on a higher-tier plan for several months. If we had the opportunity to address this issue earlier, we would have been happy to resolve it. However, since a significant amount of time has elapsed, we regret that we are unable to provide a refund for the months you have spent on the platform. We wish you and your business all the best in your future endeavors.
LeadDyno customer support makes using the platform very complicated. We regularly have to double check all information they give in their replies and often even after confirming with them on settings, it is incorrect. I have found they are not likely to take accountability for mistakes they make and instead blame you for "your confusion". Very disappointing. I would not use this system unless you are looking for the most basic of affiliate systems and are willing to audit payments regularly to make sure they are paying out correct commissions.
We are so sorry you felt this way, we're here to continue supporting you with all your LeadDyno needs.
The worst support ever. I used to be able to pay my affiliates with PayPal mass payments and now I can't. Contacted the support - now it's been more than 2 weeks and still without a resolution. Typically takes 4-5 days for a reply with a single troubleshooting question. And my most recent reply was an old question.
Not what I was expecting...signed up a bunch of affiliates to find out that it's not working on chrome or android devices very well. Support is non-responsive as well..wanting this to work really bad but never hearing from support makes it impossible. Now I have to have all affiliates transfer to another platform. READ THE MOST RECENT REVIEWS BEFORE INSTALLING.... THE APP IS NOT WORKING WELL FOR MANY STORES LATELY.
Hi there. I only see one support ticket from you from Tuesday that was responded to on Wednesday. I'm not seeing any other tickets regarding tracking issues on Chrome or Android devices. LeadDyno works flawlessly on mobile devices and especially on Chrome. Please email me directly firstname.lastname@example.org and we can set up a call to go over your issues this weekend. Have a great weekend! P.S. I will have to disagree regarding the recent reviews as most of them are stellar. LeadDyno works great and we just need to fix your issues.
Poor customer service, cannot solve the problems timely and always need to contact their engineer, very time consuming, poor experience.
Sorry to hear you're having such a hard time. Please email our Support Manager, Adam at email@example.com so he can help you with your issues,
I was happy with the service provided until they blindsided me and started charging us 59.00 per month. I'll be removing this app unless Adam or someone from the support team contacts us.
DO NOT USE LEADDYNO. DO NOT EVEN CONSIDER IT.
For 2 months now we have been trying to get this system working. I spent a huge amount of time initially getting it set up correctly, creating all the content and the terms of conditions, instructions for affiliates etc. I correctly set up all of our affiliates. We created blog content, banners, ads, tiles, facebook and social posts you name it. We had our affiliates build their websites using their affiliate links. Great everything set up and when we pushed live NOTHING. The system could not get any data whatsoever. It was like it just couldn't talk to Shopify at all. There began 6 weeks of going round and round the houses with the abysmal Leaddyno support. They present themselves as a global company - what a joke. I'm based in Australia and the only time they make themselves available is between midnight and 5am - not really practical for a single mother! The Live Chat on their so called support is utterly useless, they have no power to do anything, cannot help you in any way not even with the most basic questions, all they can do is log a support ticket for you. So all we had was the ability to send an email and wait till they graciously get back to us. When they do finally get back to you days later they don't actually help you at all, they ask you questions like "sorry what account are you" even when you've given them your emails, your links, your exact details. Then you have to wait again for them to even consider your question. Eventually they told me that I had to wait for their shopify technician to come back from holidays. When that finally happened they told me we had to reinstall everything. We tried that multiple times didn't work. Finally after leaving it for a week we did another reinstall and finally leaddyno started to get data from shopify. Yay, we thought we are getting somewhere - ONLY TO FIND NONE OF THE AFFILIATE LINKS WERE WORKING. We went back to support yet again - by now about the 15th time, explained everything again and guess what we got "sorry what account are you" despite having fully given them all the details. We thought we will try one last time and the response we got last night - "the link is the wrong domain". Literally that is all the email says, no explanation of what they mean by that. The link contains our exact correct domain so we have absolutely no idea what they are on about. Finally after 8 weeks and SO MUCH TIME AND EFFORT we are uninstalling and it literally brings me to tears the amount of time and energy we have put into this worthless app. JUST DON'T GO NEAR THEM THEY ARE UTTERLY USELESS.
Hi there. You hadn't set up your affiliate program correctly; that's why it wasn't working, and I asked you to set up a call with me multiple times. I also mentioned numerous times that we have 24/7 availability for calls. We have plenty of customers in Australia and setting up a call has never been an issue. You're welcome to shoot me an email at firstname.lastname@example.org, and I'll give you a call today or during the weekend. On that note, if you choose not to continue with us, I'm sorry it didn't work out for you, and I wish you the best of luck with your business.
This is by far the worse Affiliate company, I wasted 3 weeks with them. Their phone number is turned off and not working. This is a big scam, do not get tricked into getting this as it looks preety good and once you start using they are so many bugs and things wrong with it. If you try to call them you will never get a live person to help you before their phone was working. DO NOT GET FOOLED BY THIS COMPANY
Seemed to work well at first, but have had consistent issues with it. Not applying commissions, not linking properly etc. My affiliates have been missing out on what they have earned. We keep having to manually go in an audit our orders which is incredibly time-consuming, not to mention it doesn't help to identify if the customer used the affiliate link, so no way of knowing and giving the credit. Will be looking for another program asap.