Reviews (635)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective affiliate program management, noting significant sales boosts and operational streamlining. It features seamless Shopify integration, a user-friendly interface, customizable commission structures, and robust tracking. The app supports global affiliate payments via Bitcoin or PayPal and offers responsive customer support with live chat. Continuous updates keep the platform modern and efficient, making it a comprehensive solution for affiliate ...

December 26, 2024

Deceptive pricing, poor customer service and outdated tech.

LeadDyno's pricing is overly complex, arbitrarily tiered and based on too many things. We recently found out that we're subject to insane overage fees (0.05 / visitor) based on the number of monthly unique website visitors. This is NOT stated in the pricing tiers when viewing LeadDyno in the Shopify App Store.

Billing and overages are ...

Papa & Barkley CBD
United States
Over 4 years using the app
LeadDyno replied January 23, 2025

We're really sorry to hear about your experience, it’s the last thing we want for any of our customers! The overage fees on legacy plans can definitely be frustrating, and we ...

Edited March 7, 2023

I had a $49/mo subscription on autopay and they started charging my card for $149 without my authorization for 10 months until I discovered the discrepancy in my bank account. When I reported it to them, they refused to refund the difference in charges. I gave them several chances to make it right and they continued to refuse, so now I am stuck having to report them to Shopify and contest the ...

Pumped Up Sup
United States
Over 7 years using the app
LeadDyno replied March 7, 2023

Although receiving a low rating is difficult, we do appreciate your feedback. In spring 2022, we did inform you via email in advance that all "free" additional overage ...

Edited November 26, 2018

Seemed to work well at first, but have had consistent issues with it. Not applying commissions, not linking properly etc. My affiliates have been missing out on what they have earned. We keep having to manually go in an audit our orders which is incredibly time-consuming, not to mention it doesn't help to identify if the customer used the affiliate link, so no way of knowing and giving the credit ...

Be Well Company
United States
Over 6 years using the app
October 2, 2018

The worst support ever. I used to be able to pay my affiliates with PayPal mass payments and now I can't. Contacted the support - now it's been more than 2 weeks and still without a resolution. Typically takes 4-5 days for a reply with a single troubleshooting question. And my most recent reply was an old question.

Vape Vandal - Malaysia's #1 vape e-juice store
Malaysia
Over 4 years using the app
Edited April 26, 2019

Not what I was expecting...signed up a bunch of affiliates to find out that it's not working on chrome or android devices very well. Support is non-responsive as well..wanting this to work really bad but never hearing from support makes it impossible. Now I have to have all affiliates transfer to another platform. READ THE MOST RECENT REVIEWS BEFORE INSTALLING.... THE APP IS NOT WORKING WELL FOR ...

IllumiSea Aquatic Lighting Co.
United States
Over 4 years using the app
LeadDyno replied April 26, 2019

Hi there. I only see one support ticket from you from Tuesday that was responded to on Wednesday. I'm not seeing any other tickets regarding tracking issues on Chrome or ...

January 20, 2023

LeadDyno customer support makes using the platform very complicated. We regularly have to double check all information they give in their replies and often even after confirming with them on settings, it is incorrect. I have found they are not likely to take accountability for mistakes they make and instead blame you for "your confusion". Very disappointing. I would not use this system unless you ...

Viori
United States
About 2 years using the app
LeadDyno replied January 26, 2023

We are so sorry you felt this way, we're here to continue supporting you with all your LeadDyno needs.

March 10, 2020

Poor customer service, cannot solve the problems timely and always need to contact their engineer, very time consuming, poor experience.

Aceshin
China
About 3 years using the app
LeadDyno replied March 11, 2020

Sorry to hear you're having such a hard time. Please email our Support Manager, Adam at adam@leaddyno.com so he can help you with your issues,

July 28, 2023

I worked with Leaddyno from 2015 through early 2023 and honestly, it has been a nightmare the entire time. It's difficult to articulate all of the reasons why, but I'll give a brief overview. Leaddyno will charge you according to how much traffic comes to your site, regardless of how much is driven by affiliates (unfair). It is impossible to tell how many sales came through affiliates, vs overall ...

Vibrant Souls
United States
Over 1 year using the app
LeadDyno replied August 8, 2023

We sincerely apologize for the frustrating experience you've had with our platform during your time with us. Your feedback is extremely valuable and is not taken lightly. We ...

June 16, 2021

I wanted to like this app and service however due to their billing methods it doesn't work at all for our needs. If you get any traffic to website outside of LeadDyno, they will charge you for that traffic even though they have the data to charge you only for traffic generated through their system. This means some very basic SEO practices can put your traffic into their highest and most expensive ...

Dimide
United States
Almost 3 years using the app
LeadDyno replied June 16, 2021

We are sorry to hear you were unhappy with our pricing model. There are several affiliate apps, and they each have different billing models. If you check our Shopify app ...

May 9, 2019

DO NOT USE LEADDYNO. DO NOT EVEN CONSIDER IT.
For 2 months now we have been trying to get this system working. I spent a huge amount of time initially getting it set up correctly, creating all the content and the terms of conditions, instructions for affiliates etc. I correctly set up all of our affiliates. We created blog content, banners, ads, tiles, facebook and social posts you name it. We ...

Pumayana
Australia
Over 2 years using the app
LeadDyno replied May 10, 2019

Hi there. You hadn't set up your affiliate program correctly; that's why it wasn't working, and I asked you to set up a call with me multiple times. I also mentioned numerous ...