Reviews (1,553)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI-driven personalized product recommendations that boost sales and enhance customer engagement. It is easy to install, integrates well with Shopify, and features customizable appearances and strategic placements for upselling and cross-selling. The customer support is responsive and adept at implementing customizations without compromising site performance. Continuous updates further improve its functionality, making it effective in enhancing the online shopping experience and positively impacting e-commerce metrics.

Edited November 21, 2018

I just installed the app and faced 1 issue but Fredrick from support solved them instantly. Hope it brings more sales to my store. Cheers!

Unique Cultures
United Kingdom
2 months using the app
March 20, 2017

In my opinion the best related products app. The customer support is out of this world. They have proactively sent me recommendations to integrate the app in our site, and completed development work for free.

Bowmanlife
United Kingdom
2 months using the app
January 10, 2023

Great communication with support, helps with everything. Now i am writing to score 100 words to complete review and just waisted your 5 sec. have a good day.

Mine Wrist
Poland
2 months using the app
August 8, 2018

Wanted to do some modifications on the price settings and I couldn't find a way. I just needed to ask and everything was handle for me! love it!

Modernqueens
France
2 months using the app
May 6, 2023

App does not function correctly.
We have on ongoing connectivity issue which stops us being able to configure the app to use on the site. The limespot support team are unable to advise or solve the issue after many weeks. We will be removing the app and looking for apps which do not have any many bugs . .

Snakehive US
United Kingdom
Over 4 years using the app
LimeSpot replied June 1, 2023

We would like to apologize for the negative experience you had using our product. We have reached out to you privately about possible solutions. Unfortunately, it has not been possible for our team to replicate the specific and isolated issue you encountered in one of your stores. If you would like to give us another chance, we’ll be happy to work with you to further troubleshoot the issue.

May 7, 2015

I love the LimeSpot app. For me it has definitely been a game changer. I only started using it a few days ago, but it has given me so assistance in acquiring customers and directing them to exactly what they need.

P-Caliber Electronics
United States
About 2 months using the app
August 15, 2015

Outstanding App!!!! Can not recommend enough!!!!!

Shabby Chic Regency
United States
About 2 months using the app
September 2, 2015

Terrific App!
100% a must have

Xgeeks
Mexico
About 2 months using the app
May 4, 2017

This app combines several features that are partially available with others. Working well so far and offers deep level of customization. The support has been really awesome and looking forward to reap the benefits this offers!

Samikshas
United States
About 2 months using the app
Edited June 15, 2023

Extremely Disappointing Experience with Limespot Personalizer

Our company recently had the misfortune of using Limespot Personalizer, and we are extremely disappointed with the service we received. Our encounter with this platform was nothing short of a complete disaster, and we strongly advise against anyone considering their services.

Inadequate Support: Limespot Personalizer's support team left much to be desired. Whenever we encountered issues, their response was unhelpful and unsatisfactory. They consistently failed to address our concerns effectively, leaving us feeling neglected and frustrated. It was disheartening to receive such poor support for a product we were paying for.

Persistent Breakdowns: We experienced frequent and disruptive technical issues while using Limespot Personalizer. It seemed that everything was constantly breaking down, causing our website to become dysfunctional. This unreliability had a significant negative impact on our business, affecting our online presence and customer experience. It was an ongoing nightmare that hindered our operations.

Misleading Email Solution: Limespot Personalizer's email solution was incredibly flawed and misleading. It would often direct recipients to a different page than what was promised in the email, causing confusion and frustration. This inconsistency reflects poorly on our brand and damages customer trust. We expected a basic functionality like email marketing to be reliable, but Limespot Personalizer failed to deliver.

Blame Game: Perhaps the most infuriating aspect of our experience was the way Limespot Personalizer's support team handled our concerns. Instead of taking responsibility for their product's shortcomings, they consistently shifted the blame onto us. Their refusal to acknowledge their own faults and tendency to blame us for the issues only added insult to injury. It was an unprofessional and frustrating experience.

Regrettable Years of Partnership: Regrettably, we trusted and used Limespot Personalizer for an extended period, enduring years of disappointment. It was a costly mistake that impacted our business negatively. Waking up to a broken site, malfunctioning emails, and an unusable website became a regular occurrence. We deeply regret our decision to stick with Limespot Personalizer for as long as we did.

In conclusion, our experience with Limespot Personalizer was nothing short of a nightmare. The inadequate support, persistent breakdowns, misleading email solution, and blame-shifting created an unmanageable situation for our company. We caution anyone considering their services to steer clear unless they want to subject themselves to a consistently broken website, dysfunctional email system, and unsatisfactory support. Save yourself the trouble and look for a more reliable and trustworthy alternative.

CraftShack - Buy craft beer online.
United States
Over 4 years using the app
LimeSpot replied June 27, 2023

We are disappointed to receive this review from a brand we have dedicated significant time and effort to assisting over the past 3 years. During this period, LimeSpot has consistently delivered exceptional results, generating over 150X ROI and contributing over 25% of Craftshack’s revenue through our product recommendations. Our team has worked diligently and made every reasonable effort to meet the needs of this brand.

Regrettably, despite our product’s outstanding performance, we were never able to satisfy this customer's demands. We agree that parting ways is the most prudent decision in this case. Moving forward, we continue to welcome collaborative and appreciative customers who can fully benefit from our products and services.