LimeSpot Personalizer , 1,541 reviews

Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration, effective recommendation algorithm, and customization options. They value the insightful analytics feature and responsive customer support. The revenue-based pricing model is seen as cost-effective. Merchants report increased sales due to enhanced product visibility and improved shopping experience. The app integrates well with store themes and offers cross-sell and upsell opportunities.

August 17, 2023

I was skeptical about having any extra stuff hooked up to my Shopify store because I am pretty hesitant when it comes to new technology. However, I am thoroughly impressed with these guys. I haven't used it long enough to know if it is really going to drive up my conversion rates or not, but getting everything set up was super easy on my end, even when things got complicated.

One of the representatives, Reymond, helped get my recommendation boxes to not only display properly on my website so that customers can properly experience what LimeSpot has to offer, but they, and I am assuming their colleagues, went above and beyond and got the content to follow the same design layout, theme elements, and color schemes as the rest of my website, even though the theme I utilize through Shopify has specific custom CSS to make it happen.

The turn around on getting everything formatted properly was less than a day, and every interaction was prompt and curtious. I look forward to seeing how this app does for my store and growth, but so far they have won me over with their service and dedication to the customer- something that is not only taken for granted, but is also very rare these days.

Red Pawn Shop
United States
1 day using the app
LimeSpot replied August 18, 2023

Your review has made our day! Thank you for the kind words about Reymond in particular. We're thrilled to have you as a happy customer. Please let us know if there's ever anything we can do to improve your experience.

September 22, 2023

I was a little worried about pricing when we first started using Limespot a few years ago, but I thought I would give it a try and cancel if it didn't help. Instantly our sales increased dramatically! Limespot did an A/B testing on our site to figure out what worked the best and we are still killing it! I have had a few questions along the way using the chat link and Limespot has gotten back to me within minutes every time, even late at night when they are off work. We are very happy and will continue using Limespot, and hopefully keep killing it!! Thanks Gillian for your help tonight! Very responsive, sweet and helpful!

Boho Beach Hut
United States
Over 3 years using the app
LimeSpot replied September 26, 2023

Your review has put a big smile on our faces! Thank you for sharing your positive experience with our app (and with Gillian!) and spreading the word.

August 9, 2023

Great support, thank you Reymond! I came with the topic of changing the code and although it was not easy, my problem was solved even better than I expected! very friendly and professional contact; App is intuitive and works as expected

Neatness Essentials
About 1 month using the app
LimeSpot replied August 10, 2023

Thank you so much for posting such a wonderful review. We truly appreciate your kind words and support! (Reymond is also thrilled!)

August 25, 2023

App charges me almost $600 a month with no transparency. To give you an idea of how ridiculous the fluctuations in charges are: In January my sales were about $100k. I was charged $348. In July/August my sales were about the same amount over 30 days, but I was charged $587.

I left a one star review last year after they charged me over $1500+, which was shocking for a single app with unproven results.

The head of customer success responded almost immediately. They were very attentive for a week or so after that, and responded extra quickly. With every email, they begged me to edit the one-star review. The moment I did that, the head "went out of office" and never came back, and I was shunted to a customer service person.

I left it alone for a while because the charges went down for a bit after that and I thought it was acceptable for the sales volume. But now I find I'm getting charged $600+ again. When I log in to check the analytics, I am only given an overview but not access to the detailed analytics. Let that sink in. Almost $600 a month and I can't even see the data from my store.

The overview claims it's responsible for 28% of sales on my store, which is doubtful considering the bulk of my orders are single items related to my ads. I suspect if customers even interact with the boxes in any way, it counts as a sale, which is ridculous.

I've emailed them a couple of times to see if I could reduce my charge by switching from Pay as you Go to a flat rate, and they asked me to pay $450 a month or a almost $5000 a year annual fee anyway. Mind you, at that point my monthly fee on PAYG was $348.

I'm switching off soon, this app is extremely expensive with no transparency on how you're charged, and they will squeeze you for money any chance they get.

I suspect changing the boxes to another app will not only not impact sales too much, but speed up my store loading (Speed tests have indicated they are one of the bigger culprits in adding to my loading speed). The only reason I haven't switched is because their customer success person whom I believed would know what they're doing placed their boxes all over my shop and I need to make sure removing them doesn't break my store.

TLDR: Ridiculous pricing from predatory developers who will ramp up their charges when you're not paying attention and make it difficult for you to see the data justifying it, all the while collecting your data for themselves. Would not recommend.

Wyverns Hoard LLC
United States
About 5 years using the app
LimeSpot replied September 5, 2023

We are very sorry you are unhappy with our pricing and services and have reached out privately to explore potential resolutions and address your concerns.

Based on your review, we can see that you feel LimeSpot lacks transparency and an explanation of how LimeSpot-driven sales are attributed.

LimeSpot uses the industry standard practice of attribution based on clicks. Established companies, from Klaviyo to Google, use this method as well. To be fair, we disregard any purchases that take place more than 7 days after a LimeSpot element is clicked.

We discuss the topic of attribution in both of the following Help Center articles. You may find some of the detailed information you are looking for in one or both of these articles:

How are LimeSpot analytics generated?

What Sale is Considered a LimeSpot Driven Sale?

You have access to the “Overview” of analytics, the “Recommendations” Analytics, and the “Products” Analytics. Your account is limited to these categories because all the others available (except for “Revenue”) refer to LimeSpot features you are not using as part of your current plan. However, we believe these 3 reports should display all the information you need to understand how LimeSpot is performing in your store.

You may find the “Recommendations” Analytics page particularly informative as it allows you to view the performance of individual recommendation boxes based on the pages they live on. These analytics also include a breakdown of clicks and sales conversions. Using this information, you can get a better sense of the behavior of customers in relation to your LimeSpot boxes.

We understand that, at this time, in particular, costs can be a large pain point for brands. The pricing plans we offer customers reflect both our desire to help brands find the pricing structure that works best for them and our firm belief in the value we add to our users’ stores.

The fee for your plan is based on 2% of the LimeSpot-driven revenue. This means that, depending on the month, your fee will fluctuate based on how much revenue LimeSpot drives for a given period. If you are looking for a more predictable model for pricing, we recommend you switch to the “Essentials Plan.”

We want you to have the very best experience with LimeSpot. You will get the highest level of concierge-style support when you contact our team via email or messaging. If you have any questions or run into trouble, we’re here to help! In addition to addressing concerns and solving problems, our team is also happy to assist in configuring your LimeSpot boxes to maximize their effectiveness.

Here's to hoping you'll give us a shot to turn things around! We're committed to making things right and are eager to keep moving forward together. Thanks for sharing your feedback – it helps us improve and provide a better experience for everyone.

December 28, 2022

Good support!
Quick response support.
I had the problem of forgetting to cancel my Limespot payment when the Shopify store was closed. After a while of reopening I contacted Limespot to suggest that it should be free for me during the closure of the store. And they have listened and acknowledged the documents that I have provided.

8 months using the app
December 12, 2022

Top Problem solving with Reymond, he is helping you with any Question and Change for the Design also working just in time with you together!

13 days using the app
May 5, 2023

Nice support Very helpful and friendly.Great App for Cross sell or Up sell Customazion.U can do awesome offers fpr your clients

About 1 month using the app
April 28, 2023

I am very happy with the app but I am even more happy with the support.
Everything is customized on request and time is taken.
At this point thanks to Frederick, great support!!

6 days using the app
June 20, 2023

lime spot is a really good app and it is very easy to integrate into the store.
I had a problem with the setup and Chester helped me really fast.

Hard Nights
10 months using the app
January 10, 2023

Great communication with support, helps with everything. Now i am writing to score 100 words to complete review and just waisted your 5 sec. have a good day.

Mine Wrist
2 months using the app