Reviews (384)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage multiple e-commerce channels like Shopify, eBay, and Etsy efficiently. They praise its time-saving features such as automated inventory synchronization and bulk listing capabilities, which help reduce manual errors and enhance operational efficiency. The intuitive interface and customizable settings are appreciated for catering to the specific needs of different sales channels. Merchants also commend the reliable performance in maintaining accurate inventory and order syncs. The customer support team is noted for being responsive, knowledgeable, and available 24/7, assisting merchants effectively in navigating challenges.

March 5, 2023

After eBay discontinued their app, I had tried one other alternative app that was suggested by shopify, but that other app required too many steps compared to the old eBay app and had issues syncing, and could not edit the SKUs that were put in from the old eBay app. LitCommerce's app was able to import my existing eBay listings and link them to my Shopify listings and sync quantities/prices without issues, and allowed me to edit the SKUs that were put in from the old eBay app. The most important part is that it did not require much effort and time. This is important to me since I do the Shopify/eBay store work on evenings and weekends. I had one issue with syncing one listing, but it was helped by Jessica who provided me step-by-step instructions, and stayed available until we resolved the issue. One minor issue with the linking button is that it doesn't work on mobile devices so I tried on a desktop computer and the popup for linking appeared. I wished this app was on the suggested eBay alternatives by Shopify so I could have checked it earlier.

G Electronics
Canada
14 days using the app
February 13, 2023

Excellent Support!! Jessica helped me with all my questions, very quickly and super professionally!! Really great service!

Thank you Jessica

Erynoole
Italy
14 days using the app
October 25, 2023

brilliant app! And awesome service from Jessica, always there to help!

Deals4Days
United Kingdom
13 days using the app
LitCommerce replied October 26, 2023

Hi there,

Thank you so much for your kind words! We're so glad that you're enjoying LitCommerce and that you found Jessica to be so helpful.

We know that integrating two platforms can be a challenging task, so we're always happy to provide our customers with the support they need to get everything up and running smoothly.

Since we're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Jessica and the rest of the team.

Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team

October 21, 2022

We have been using the app for about 2 months now for connecting Etsy and Amazon. Firstly, I will say that the support and customer service are responsive, professional, and friendly. The connection with Etsy worked very well, and allowed us to create Etsy listings with a calculated shipping profile, which was a step above the competition. However...
The Amazon channel connection is EXTREMELY problematic. Orders will not automatically import to Shopify, they must be manually synced. In addition, if you intend to fulfill the orders through Shopify, you will then have to manually copy and paste the customer & shipping information from Amazon into the order in Shopify. We have also found instances where the app added inventory back into products in Shopify (with no apparent concurrent event to cause it), causing us to oversell. Most recently (the straw that broke the camel's back), the app suddenly automatically imported a 2 month old Amazon order into Shopify (an order that had already been imported back on the original date of the order), at a time when we were not even performing any tasks in the app, in Shopify, or in Amazon. We hope that LitCommerce can get these issues corrected at some point in the future and will be happy to give them another try. But at this time we will be switching back to SellBrite.

Mels Crafty Mojo LLC
United States
10 months using the app
February 4, 2023

After eBay's Shopify app was ended late 2022, I felt uncertain with what I was going to do for my business. Thankfully, LitCommerece has been excellent. They're miles better than eBay's own app and the support has been lovely. Very thorough and detailed help. I'd definitely recommend them, especially if you sell on multiple platforms. I hope to have a long lasting relationship with this growing team.

Lambrino Militaria
United Kingdom
10 days using the app
April 12, 2023

This App is an absolute GAME CHANGER. I've been listing to Ebay for years and have tried more than 14 apps over the years I'm sure. Probably everyone that is in the app store and this one is the BEST. They are VERY quick to respond to any issues and are there every step of the way. It is a breeze to use and saves me hours and hours I used to spend sending items to Ebay.

Apparel Garden
United States
10 days using the app
August 28, 2023

Funktioniert hervorragend.
Ich habe einige Tools getestet. Dieses funktioniert super. Die Konfiguration ist leicht verständlich gehalten.
Der Support ist ebenfalls topp.

Woodyfy
Germany
8 days using the app
LitCommerce replied October 6, 2023

Hi there,

We are so thrilled to hear your positive feedback about the LitCommerce app and that you find it easy to use!

Your kind words are exactly what keep us pushing more boundaries and innovating our product every day. The LitCommerce team promise you to keep up the service that led to your satisfaction and we will always strive for excellence in every possible way.

Once again, we are grateful that you can share your thoughts and look forward to creating more pleasant experience together!

February 2, 2023

Excellent customer support. Answers questions quickly and explains solutions that are easy to follow.Thankyou

Lilac's Closet
United Kingdom
7 days using the app
July 4, 2023

I needed to install this to deal with an emergency where my listings stopped syncing and it did the trick. I had one problem but received excellent customer assistance from Ember who solved my problems quickly and efficiently.

The Mighty Quinn Brass and Winds
United States
7 days using the app
LitCommerce replied August 24, 2023

Thank you for your kind words. We are happy that you have your problems figured out and that you are satisfied with the support from Ember.

Since platform integration is a real challenge, we always try our best to provide our customers with the support they need to get everything up and running smoothly. We're glad that Ember was able to answer all of your questions and help you get the most out of LitCommerce.

We're always looking for ways to improve our services, so we appreciate your feedback. We'll be sure to pass it along to Ember and the rest of the team.

Thanks again for choosing LitCommerce. We hope you continue to be a satisfied customer for many years to come!

June 12, 2023

We started using LitCommerce about a week ago for integrations to Reverb (music gear listing site). The LitCommerce team is super responsive to questions and feedback on product features. I've been amazed at how quickly they respond...and they have quickly incorporated some new features. This is one of the best companies I have worked with!

I highly recommend their product. Everyone I've worked with at LitCommerce has been amazingly helpful. Great job to their team!

Bad Rabbit Guitars
United States
7 days using the app
LitCommerce replied August 24, 2023

Hi,

Thank you so much for your kind words! We're so glad you're enjoying LitCommerce and that you found our app helpful.

We know that the process of integrating Shopify with Reverb can be challenging, so we're always happy to provide our customers with the support they need to get everything up and running smoothly.

Thanks again for choosing LitCommerce! We hope you continue to be a satisfied customer for many years to come.

Sincerely,
The LitCommerce Team