Langwill: Language Translate

Hello There,

Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.

We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.

We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.

We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.

Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.

Best regards,
Nona
ETranslate Team

Bonjour à tous,

C'est à nouveau Kim de l'équipe d'assistance d'Etranslate. Tout d'abord, notre équipe s'excuse pour le retard dans la résolution de vos problèmes de traduction d'images. Veuillez noter que nous attendons toujours les commentaires de nos développeurs. En raison de nos différences de fuseaux horaires, ils ne sont toujours pas disponibles pour le moment.

Nous sommes sincèrement désolés pour ce retard et ce désagrément. Nous comprenons l'importance de votre problème, et sachez que nous le prenons au sérieux.

Notre équipe vous recontactera dès que nous aurons des nouvelles de votre problème. En attendant, nous vous assurons que nous reviendrons vers vous dès qu'ils seront de retour au travail. En espérant que vous ferez preuve de compréhension et de patience, nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées. Nous vous remercions de votre compréhension et de votre patience.

Thank you for installing our module! 🌟 To customize banner images and texts based on language options, you can easily navigate to the settings menu. 🌐🖼️ Feel free to explore the language settings section for seamless customization! If you have any further questions, we're here to help! 🚀👩‍💻 #HappyCustomizing

Best regards,
Sophie|Etranslate Team

Thanks for taking time to leave us a review! We are grateful to know that you appreciate the patience of our Customer Service and App Design! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share more about the app, please feel free to reach us out. We will be more than happy to accommodate you. 🥰

Best regards,
Kim|Etranslate Team

Hello There,

Thank you for sharing your feedback regarding the translation of Willdesk articles. I’m sorry to hear that you’re experiencing difficulties.

I’d like to let you know that we can certainly assist you with translations. To facilitate this, please install the Langwill app first. Once you have the app set up, we’ll be more than happy to help you with the translations you need.

If you have any questions or require assistance with the installation process, please don’t hesitate to reach out. We’re here to ensure you have a smooth experience.

Thank you for your understanding, and we look forward to assisting you!

Best Regards,
Nova|Langwill Support Team

Thank you for your feedback! 🌟 We're thrilled to hear that our support team was able to help resolve the language switcher issues for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🛠️💬

Best regards,
Sophie|Etranslate Team

Thank you for your glowing review! We're thrilled to hear that you're satisfied with both our product and our customer service. Providing exceptional experiences is our top priority, and it's incredibly rewarding to know that we've met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Etranslate Support Team

I'm thrilled to hear that the app meets your needs, and it's fantastic that you're enjoying the benefits of the free version! 😊 Our team is always here to provide top-notch support. Thank you for your kind words! 🌟 If you have any more questions or need assistance, feel free to reach out. Happy to help! 🚀

Best regards,
Sophie💗
Etranslate Customer Support 🌟

Thank you so much for your positive feedback! 😊 We're delighted to hear that you found our customer service quick and provide you with efficient service as usual. Thank you for supporting Etranslate. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟

Best regards,
Kim|Etranslate Support Team

I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.

I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.

Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.

To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.

Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.

Thank you for your understanding, and we look forward to the opportunity to assist you further.

Best regards,
Mariadel / Etranslate Customer Support