Langwill: Language Translate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,219)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing the multilingual shopping experience, noting its seamless integration with Shopify and useful features like language and currency switching widgets. They appreciate the straightforward setup and efficient management of multilingual websites. The app is praised for its smooth functionality and high-quality translations, superior to basic Google translations. Customer support is also highlighted as quick, efficient, and helpful, often resolving issues promptly.
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My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it.
Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team.
Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users.
We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution.
Thank you for your patience, and we hope to have the opportunity to improve your experience.
Best regards,
Maiadel // Etranslate Customer Support
Great customer service!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. Providing excellent support is very important to us, and it's wonderful to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Thank you again for your feedback and for choosing Etranslate.
Best Regards,
Kim|Etranslate Support Team
Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.
The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.
Most unreliable application here, going to go out of my way to change my translations with other app.
Hello There,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.
We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.
We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.
We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.
Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.
Best regards,
Nona
ETranslate Team
This application is complete with all features I needed as a merchant. Customer service extremely fast and valuable, in particular belle, that solved all my issues
Thank you so much for your positive review! 🌟 We're thrilled to hear that our application meets all your merchant needs. 😊 Our customer service team, especially Belle, is delighted to have been of assistance in resolving your issues promptly. 🚀 If you ever have more questions or need further support, feel free to reach out. Happy selling! 🛍️👏
Cheers,
-Sophie|ETranslate Team👩💼
Great Product! Great Customer Service!
Thank you for your glowing review! We're thrilled to hear that you're satisfied with both our product and our customer service. Providing exceptional experiences is our top priority, and it's incredibly rewarding to know that we've met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Best Regards,
Kim|Etranslate Support Team
can not translate willdesk articles
Hello There,
Thank you for sharing your feedback regarding the translation of Willdesk articles. I’m sorry to hear that you’re experiencing difficulties.
I’d like to let you know that we can certainly assist you with translations. To facilitate this, please install the Langwill app first. Once you have the app set up, we’ll be more than happy to help you with the translations you need.
If you have any questions or require assistance with the installation process, please don’t hesitate to reach out. We’re here to ensure you have a smooth experience.
Thank you for your understanding, and we look forward to assisting you!
Best Regards,
Nova|Langwill Support Team
I've had an excellent experience with ETranslate - their team is incredibly supportive. I wholeheartedly recommend their services.
Thank you so much for your glowing review! 😊 We're thrilled to hear that you've had an excellent experience with ETranslate. Our team is dedicated to providing exceptional support, and we truly appreciate your recommendation. 🌟 If you ever need assistance in the future, feel free to reach out – we're here for you! 🌐💬
-Sophie|Etranslate Team👩💼
I installed your module, but how can I change the banner images and texts according to the language option?
Thank you for installing our module! 🌟 To customize banner images and texts based on language options, you can easily navigate to the settings menu. 🌐🖼️ Feel free to explore the language settings section for seamless customization! If you have any further questions, we're here to help! 🚀👩💻 #HappyCustomizing
Best regards,
Sophie|Etranslate Team
super patient, great customer service and really good app design!
Thanks for taking time to leave us a review! We are grateful to know that you appreciate the patience of our Customer Service and App Design! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share more about the app, please feel free to reach us out. We will be more than happy to accommodate you. 🥰
Best regards,
Kim|Etranslate Team
垃圾
亲爱的熵亮,
我希望这封邮件对您有好处。我想就您最近的评论以及您在我们的服务中遇到的问题与您联系。我真诚地感谢您的反馈,并且很遗憾听到您的体验没有达到您的期望。
我了解您在同步主页 SEO 资源时遇到了困难,我想向您保证,我们会认真对待这些问题。我们的团队在问题提出的当天就解决了该问题,但我想知道您是否仍然遇到任何问题。
对于近期更新给您带来的不便,我们深表歉意,本月我们为您提供 50% 的折扣。我们真正重视您的业务,并希望确保您感到得到支持。
如果您可以向我提供有关您当前情况的更多详细信息,我将非常乐意协助您同步主页 SEO 并根据需要翻译文本。您的满意对我们很重要,我们希望确保您的一切顺利进行。
感谢您的耐心等待,期待尽快收到您的回复。
此致,
新星|兰威尔