Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its functionality, ease of use, and speed, especially for B2B and wholesale businesses needing to hide prices or products from certain customer groups. They value its user-friendly interface, integration with Shopify, customization options, and responsive customer service. The app's pricing is seen as fair for its features, and the developers are proactive in addressing issues and making improvements based on merchant feedback.

September 28, 2023

The app is great, does exactly what I needed but what really sets this business apart is their customer service. They responded within a few hours and in less than 24 hours had solved all my problems and tailored it to my exact needs.

Couldn't recommend enough!

jddfurniture
United Kingdom
9 days using the app
BSS Commerce replied October 3, 2023

Thank you so much for your 5 star rating!

We are so grateful that you found our customer service exceptional and that we were able to quickly and accurately solve your problem and tailor it to your exact needs.

We sincerely appreciate your kind words.

May 25, 2023

BSS docking personnel is very professional, even if is not within the scope of their functions, they are still as much as possible help me to solve the problem, very professional, will continue to use, look forward to the follow-up function is getting stronger and stronger

Apawwa
Poland
4 months using the app
BSS Commerce replied May 29, 2023

Thank you so much for your 5-star rating! We really appreciate your kind words about our docking personnel and their professionalism. We are proud of our staff and are committed to continuing to provide the highest level of customer service. We look forward to making BSS even better in the future!

June 8, 2023

What amazing support i had from June.... 100% recommend this app
Everything is amazing if i can give 100 Star i will give.

GLL WORLD BABY LTD
United Kingdom
Over 1 year using the app
BSS Commerce replied June 15, 2023

Thank you so much for taking the time to write such a supportive review!

We really appreciate your recognition of our great product and awesome support. It's amazing to hear that you will give 100 stars if you could! We are thankful for your high rating!

September 13, 2023

Jennie and the team are fantastic to deal with. I've always felt that you can ask any question relating to the website and they will deal with it quickly and effectively.
Thanks so much

Sugar & Spice Wholesale
Australia
Over 1 year using the app
BSS Commerce replied September 15, 2023

Thank you for the amazing 5-star rating!

We are delighted to hear that you had a great experience with our agent and the team. We take pride in providing excellent customer service and are glad that we could effectively answer your queries about the website.

Thank you again for your kind words!

August 16, 2023

What a customer support and experience
replied in less than one minute and did not leave the chat till solving the issue
with such high level of dedication and support , definitely I will recommend them

Distoz
Australia
5 months using the app
BSS Commerce replied August 18, 2023

Thank you so much for your kind words and 5 star rating!

We truly appreciate your appreciation of our customer service and dedication to providing a positive experience.

Thank you for recommending us, it is very encouraging!

June 22, 2023

The app works great and does what I needed it to do. Chose it over other app because it loads quickly without any flickering or delays. My problem with not hiding the prices on collections (I am using a 3rd party theme) was resolved very quickly.
Emma and the team worked on it right away and fixed the problem in no time

Tropical Finds
Canada
2 months using the app
BSS Commerce replied June 27, 2023

Thank you so much for your 5 star rating!

We are thrilled to hear that the app works great and does what you need it to do. We are proud that it loads quickly without any flickering or delays. We are glad that the problem with not hiding the prices was resolved quickly, and glad that our agent and the team worked on it right away and fixed it in no time.

Thank you for your review!

October 10, 2023

One of the best support in Shopify and great app, it delivers what it promises and is easy to use

svenjack-B2C-TEST
Austria
3 months using the app
BSS Commerce replied October 16, 2023

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.

Wish your business all good!

August 29, 2023

Great app. Works well with B2B stores. Haven't officially used it yet. But I tested it and I look forward to start using it in the future. :-)

VisionLine
Denmark
2 months using the app
BSS Commerce replied August 31, 2023

Thank you so much for your 5 star rating!

We are so glad that you tested our app and found it to be a great fit with B2B stores. We look forward to you utilizing it much more in the future!

June 8, 2023

This app works great for what I need. My certain VIP customers can now login & with a passcode I give then they can view the collections I specified.
Customer service is great, I had a little trouble not understanding some thing on setting it and the Chat help was awesome. She got me all set up & everything worked great. Then I had a questions when I was setting up another collection & she help promptly once again. A+ service

Bad Bobbin
United States
22 days using the app
BSS Commerce replied June 15, 2023

Thank you for your 5-star rating!

We are so glad that this app was able to meet your needs and that the customer service was able to provide the help you were looking for. We sincerely appreciate your positive feedback. Thank you!

August 29, 2023

Great app, works really well. Their support is top notch, I had my problem (app compatibility) resolved within 36 hours.

(thanks Jena and team!)

We only use the price lock feature so I can't speak to the rest, but it works well with a simple and effective interface.

Highly recommend.

Curve Distribution
Canada
27 days using the app
BSS Commerce replied August 31, 2023

Thank you so much for your 5-star rating and your kind words about our app!

We are so pleased to hear that our app works really well, and we are especially thankful for your words about our customer support – we try our very best to provide the best service to each and every one of our customers. We are delighted that you are happy with the Price Lock feature, and we are glad you find our interface simple and effective.

Thank you again!