TWL Loyalty Program & Rewards

Name: TWL Loyalty Program & Rewards
Brand: CWILL
Rating: 4.9 (748 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (748)
Developer: CWILL

Install

View demo store

Turn first-time buyers into loyal advocates with a powerful points, VIP & referral program.

TrustWILL Loyalty is your ultimate retention engine designed to lower Customer Acquisition Cost (CAC) and drive repeat purchases. Easily build a fully branded loyalty program with points, VIP tiers, and referrals that perfectly matches your store's look. Keep customers engaged with limited-time campaigns and offer a frictionless experience through native checkout extensions. Whether selling online or in-store, TrustWILL drives organic growth—backed by 24/7 expert support and zero coding required

All-in-One Retention: Launch points, VIP tiers, & referral programs in minutes.
Lower CAC & Grow: Reward referrers & invitees to acquire customers organically.
Engaging Campaigns: Run limited-time point events & popups to boost repurchases.
Seamless Native UI: Boost conversions via Shopify checkout extension & POS sync.
Built to Scale: Multi-language, powerful analytics dashboard & 24/7 expert help.

Popular with stores like yours: Based in United States

Languages

English, German, Spanish, French, Italian, Japanese, Chinese (Traditional), Chinese (Simplified), Portuguese (Brazil), Korean, Czech, Danish, Finnish, Norwegian (Bokmål), Polish, Swedish, Thai, Turkish, Dutch, and Portuguese (Portugal)

Works with

Checkout
Shopify POS
Customer accounts
Shopify Flow
Shopify Admin
Trustoo
Klaviyo: Email Marketing & SMS
Willdesk: Live Chat & Helpdesk
Judgeme Product Reviews App
Seal Subscriptions
PageFly

Pricing

Free

Features

25 monthly orders (Free unlock 50)
Points program
Referrals program
Limited-time offers
TrustWILL Reviews integration
Willdesk integration
Custom CSS
24/7 support

Starter

$19 / month

or $190/year and save 17%

Includes 200 monthly orders, then $20 per additional 100 orders.

Features

Pop-up & Email
Theme & Customize styles
Multi-Languages support
Program activity
Review rewards
Product & Shipping rewards
Judge.me integration
Support Shopify POS

14-day free trial

Growth

$69 / month

or $690/year and save 17%

Includes 500 monthly orders, then $15 per additional 100 orders.

Features

VIP program
Customer account extension
Loyalty page
Points expiration
Rewards expiration
Smart Tags
Klaviyo integration

14-day free trial

Plus

$499 / month

or $4,990/year and save 17%

Includes 5,000 monthly orders, then $10 per additional 100 orders.

Features

Checkout extensions
API access
Reward for custom action
Customer success service
Customized Solutions
Custom Data Export
Emergency support team

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (748)

Overall rating

4.9

Counts per rating level

95% of ratings are 5 stars
708
3% of ratings are 4 stars
24
1% of ratings are 3 stars
6
1% of ratings are 2 stars
5
1% of ratings are 1 stars
5

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its effective management of customer reviews and its points and rewards system, which boost engagement and sales. They appreciate the flexibility in customizing loyalty programs and seamless integration with Shopify and Klaviyo. The app is noted for its ease of use and smooth functionality. Exceptional customer support is frequently highlighted, with the team praised for their responsiveness and proactive problem-solving approach.

November 30, 2025

Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)

Overall: 4,8/5 -> very good app!

Beyond Nutrition

Luxembourg

4 months using the app

CWILL replied November 30, 2025

Hi there,

Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.

Best regards,
Trustoo Loyalty Team

December 19, 2025

Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.

Suvarna

United Kingdom

Almost 3 years using the app

CWILL replied December 25, 2025

Hello there,

Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!

Best regards,
Trustoo Loyalty Support Team

March 6, 2026

Very helpful, Love the app

J&E Retailonline

United Kingdom

Over 1 year using the app

CWILL replied March 9, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

Support

App support provided by CWILL.

Resources

FAQ

Tutorial

App Documentation

Developer

CWILL

Website

8 The Green Ste A, Dover, DE, 19901, US

Launched

October 12, 2021 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, blog contributors

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system