TrustWILL Loyalty & Referrals

Name: TrustWILL Loyalty & Referrals
Brand: CWILL
Rating: 4.9 (731 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (731)
Developer: CWILL

View demo store

Attract new customers and boost repeat purchases with points rewards, referral program & VIP tiers

TrustWILL Loyalty (Trustoo/Loloyal) powered by CWILL is here to turn first-time shoppers into lifelong fans! With points rewards, referral program, VIP tiers, and exclusive member perks, you can easily create a loyalty program with endless possibilities! Keep customers engaged, boost repeat purchases, and increase customer lifetime value fun. TrustWILL makes it easy to build lasting customer relationships, improve retention, and grow your brand—24/7 expert support and no coding required.

Easily build loyalty programs with points, referrals & VIP to drive retention
Run points-based rewards, VIP tiers and limited-time campaigns to boost sales
Reward both referrer and invitee to drive organic growth and lower CAC
Deploy emails, popups, review rewards & checkout extensions to lift engagement
Multi-language translation, POS integration, analytics dashboard & 24/7 support

Popular with stores like yours: Based in United States

Languages

English, German, Spanish, French, Italian, Japanese, Chinese (Traditional), Chinese (Simplified), Portuguese (Brazil), Korean, Czech, Danish, Finnish, Norwegian (Bokmål), Polish, Swedish, Thai, Turkish, Dutch, and Portuguese (Portugal)

Works with

Checkout
Shopify POS
Customer accounts
Shopify Flow
Shopify Admin
Trustoo
Klaviyo: Email Marketing & SMS
Willdesk: Live Chat & Helpdesk
Judgeme Product Reviews App
Seal Subscriptions
PageFly

Pricing

Free

25 monthly orders (Free unlock 50)
Points program
Referrals program
Limited-time offers
TrustWILL Reviews integration
Willdesk integration
Custom CSS
24/7 support

Starter

$19 / month

or $190/year and save 17%

Includes 200 monthly orders, then $20 per additional 100 orders.

Pop-up & Email
Theme & Customize styles
Multi-Languages support
Program activity
Review rewards
Product & Shipping rewards
Judge.me integration
Support Shopify POS

14-day free trial

Growth

$69 / month

or $690/year and save 17%

Includes 500 monthly orders, then $15 per additional 100 orders.

VIP program
Customer account extension
Loyalty page
Points expiration
Rewards expiration
Smart Tags
Klaviyo integration

14-day free trial

Plus

$499 / month

or $4,990/year and save 17%

Includes 5,000 monthly orders, then $10 per additional 100 orders.

Checkout extensions
API access
Reward for custom action
Customer success service
Customized Solutions
Custom Data Export
Emergency support team

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (731)

Overall rating

4.9

Counts per rating level

95% of ratings are 5 stars
693
3% of ratings are 4 stars
22
1% of ratings are 3 stars
6
1% of ratings are 2 stars
5
1% of ratings are 1 stars
5

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for its effective customer engagement and loyalty features, including a user-friendly referral and points system that integrates smoothly with Shopify. They value the customization options and the app's ability to work seamlessly with tools like Klaviyo. The support team is praised for their responsiveness and expertise, often going above and beyond in assisting merchants, making it a key tool for fostering customer loyalty and enhancing word-of-mouth growth.

November 30, 2025

Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)

Overall: 4,8/5 -> very good app!

Beyond Nutrition

Luxembourg

4 months using the app

CWILL replied November 30, 2025

Hi there,

Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.

Best regards,
Trustoo Loyalty Team

December 19, 2025

Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.

Suvarna

United Kingdom

Almost 3 years using the app

CWILL replied December 25, 2025

Hello there,

Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!

Best regards,
Trustoo Loyalty Support Team

Edited November 16, 2025

Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.

The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.

Dope Skin Co

Australia

Over 1 year using the app

CWILL replied November 12, 2025

Hello there,

We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused.

We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future.

Thank you for sharing your thoughts.

Best regards,
Trustoo Loyalty Support Team

Support

App support provided by CWILL.

Resources

FAQ

Tutorial

App Documentation

Developer

CWILL

Website

8 The Green Ste A, Dover, DE, 19901, US

Launched

October 12, 2021 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner, blog contributors

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system