Reviews (727)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this loyalty and referral program app for its ability to boost customer retention and increase repeat sales. They praise its easy setup, effective points and rewards system, and seamless integration with platforms like Klaviyo. The customization options and multilingual support are also appreciated, aligning well with various store themes. The support team is noted for their quick and efficient problem-solving, often involving developers for tailored solutions.
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Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Now suddenly get charged 500USD for a month,
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Ok, case was resolved which the extra fees, great support & resolution. Thanks!
Hello,
We sincerely apologize for the inconvenience this has caused and truly appreciate you sharing your feedback with us. Our goal is to improve your experience moving forward.
After reviewing your account, the extra charge occurred because your store orders exceeded the order limit of your current Starter Plan. Please note that the Starter Plan offers an option to increase the order limit, which can help prevent these additional fees.
To better assist you, a member of our team will also be reaching out directly to provide further support and ensure your store continues running smoothly without unexpected charges.
Thank you again for your patience and understanding.
Best regards,
Loloyal Support Team
Great experience. Had problem of setting the widget on a new page, tried the chatbox and got help immediately. Purvi was so patient and professional that she solved my problem in 5 minutes
Hello there,
Thank you for sharing your experience! We’re delighted to hear that our chat support was able to assist you right away. Purvi will be so happy to know that her patience and professionalism made a difference and quickly resolved your issue. We truly appreciate your feedback and look forward to continuing to support you whenever you need us!
Best regards,
Trustoo Loyalty Support Team
always very responsive
Hello there,
Thank you so much for your kind words! We’re delighted to hear that you find our team always very responsive. Your feedback means a lot to us and motivates us to continue providing the best support possible.
Best regards,
Trustoo Loyalty Support Team
In the process of moving over to LoLoyal from another loyalty program, loving it so far. Setup has been smooth and aesthetic, and the help from the customer service team (in particular Sherm) has been amazing.
Hello there,
Thank you for sharing your experience! We’re so glad to hear that the transition to Loloyal has been smooth and that you’re enjoying the setup and design. Your kind words about our customer service team, especially Sherm, mean a lot. We’re always here to support you and look forward to helping your business grow with Loloyal.
Best regards,
Loloyal Support Team
fast and nice to solve my problems
Hello there,
Thank you so much for your positive feedback! 💛
We’re glad to hear that our support was fast and helpful in solving your concerns. If you ever need any assistance again, we’re always here and happy to help!
Best regards,
Trustoo Loyalty Support Team
Thank you for the kind and thorough customer service as we transition into this app. Greatly appreciated!
Thank you so much! We truly appreciate your kind words and are delighted to hear that our customer service has been helpful during your transition to our app. Your support means a lot to us, and we look forward to continuing to assist you.
Great app and even better support - super responsive and helpful. 100% recommend.
Hello there,
Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.
Best regards,
Trustoo Loyalty Support Team
Great so far and somewhat easy to set up for someone not extremely tech savvy. Customer service is excellent and super helpful!
Hello there,
Thank you for your wonderful feedback! We’re delighted to hear that you found the setup process smooth and that our customer service team was able to assist you effectively. Providing an excellent and supportive experience is always our top priority, and your kind words motivate us to keep improving.
Best regards,
Trustoo Loyalty Support Team
チャットサポートにてShermさんという方が日本語で
非常に親身にご対応してくださりました。
ここまで手厚くサポートしていただいたのは初めてです。
これからも安心してアプリを利用できそうです。
改めて本当にありがとうございました。
こんにちは、
素敵なレビューをいただきありがとうございます！💛
Sherm が日本語で丁寧にサポートできたとお聞きし、大変嬉しく思います。
「安心してアプリを利用できる」とのお言葉は、私たちにとって大きな励みになります。
今後もより良いサービスを提供できるよう努力してまいります。
何かございましたら、いつでもお気軽にご連絡ください。
よろしくお願いいたします。
Trustoo Loyalty サポートチーム