TrustWILL Loyalty & Referrals
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Reviews (732)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its effective customer engagement and loyalty features, including a user-friendly referral and points system that integrates smoothly with Shopify. They value the customization options and the app's ability to work seamlessly with tools like Klaviyo. The support team is praised for their responsiveness and expertise, often going above and beyond in assisting merchants, making it a key tool for fostering customer loyalty and enhancing word-of-mouth growth.
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Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.
Hello there,
Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!
Best regards,
Trustoo Loyalty Support Team
We’ve been using Trustoo on our Shopify store and are truly impressed with both the functionality and ease of use. The app integrates seamlessly and offers all the features we need to manage and display reviews effectively. What really stands out is the support team — they respond incredibly fast and always provide clear, step-by-step instructions that make everything easy to understand. Highly recommended!
Hello,
Thank you so much for your kind words! We’re thrilled to hear that TrustWill has been helping you manage and display reviews smoothly on your Shopify store. It’s wonderful to know that our support team could assist you effectively and make things easy to understand — we always aim to provide clear guidance so our merchants can get the most out of the app.
Your recommendation means a lot to us, and we look forward to continuing to support you and your store!
Best regards,
TrustWILL Loyalty Support Team | Channelwill
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello there,
We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused.
We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future.
Thank you for sharing your thoughts.
Best regards,
Trustoo Loyalty Support Team
love it!
Hello there,
Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.
Best regards,
TrustWill Loyalty Support Team
As a loyal customer, I truly appreciate the excellent service you have provided. Every time I reached out, the responses were prompt, clear, and professional. The attention to detail and sense of responsibility made the entire process smooth and reassuring. It was clear that the team genuinely cares about the customer experience. I would be more than happy to continue using your service and confidently recommend it to others.
Hello there,
Thank you so much for your kind and thoughtful feedback! We truly appreciate your trust and loyalty. It means a lot to us to know that our support has been prompt, clear, and reassuring for you. Your words motivate our team to continue delivering the best possible experience. We’re grateful for your recommendation and look forward to supporting you as you continue using our service.
Best regards,
TrustWill Support Team
Great experience. Had problem of setting the widget on a new page, tried the chatbox and got help immediately. Purvi was so patient and professional that she solved my problem in 5 minutes
Hello there,
Thank you for sharing your experience! We’re delighted to hear that our chat support was able to assist you right away. Purvi will be so happy to know that her patience and professionalism made a difference and quickly resolved your issue. We truly appreciate your feedback and look forward to continuing to support you whenever you need us!
Best regards,
Trustoo Loyalty Support Team
fast service and useful help
Hello there,
Thank you for your kind feedback! We’re glad to hear that you found our service fast and our support helpful. If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help.
Best regards,
TrustWill Loyalty Support
Now suddenly get charged 500USD for a month,
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Ok, case was resolved which the extra fees, great support & resolution. Thanks!
Hello,
We sincerely apologize for the inconvenience this has caused and truly appreciate you sharing your feedback with us. Our goal is to improve your experience moving forward.
After reviewing your account, the extra charge occurred because your store orders exceeded the order limit of your current Starter Plan. Please note that the Starter Plan offers an option to increase the order limit, which can help prevent these additional fees.
To better assist you, a member of our team will also be reaching out directly to provide further support and ensure your store continues running smoothly without unexpected charges.
Thank you again for your patience and understanding.
Best regards,
Loloyal Support Team
fast and nice to solve my problems
Hello there,
Thank you so much for your positive feedback! 💛
We’re glad to hear that our support was fast and helpful in solving your concerns. If you ever need any assistance again, we’re always here and happy to help!
Best regards,
Trustoo Loyalty Support Team