Reviews (1,128)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and loyalty with a clear, effective rewards program. They appreciate the transparency in point collection, user-friendly interface, and ease of setup. The app supports multiple languages and rewards various customer actions, integrating smoothly with Shopify. Merchants also praise the responsive support team, noting the quick and personalized assistance provided.

January 10, 2025

Amazing features and great customer service

CoraCreaCrafts
United States
3 months using the app
Channelwill replied January 12, 2025

Thank you so much for your feedback and support! We're thrilled to hear that you had a great experience with our app and service. Your feedback means a lot to us, and we’re happy to know we’re meeting your expectations. If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help!

Best Regards,

Cassie|Loloyal Support Team of Channelwill

December 16, 2024

Love the app and support! I compare to 3-4 others loyalty app and this app is the more suitable for us as we need multilanguage and also I love how we can customize a lot of things including moving the floating widget, etc. Thank you again for the support.

Yue Hwa Test01
Hong Kong SAR
3 months using the app
Channelwill replied December 17, 2024

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team. Ensuring that our users can connect with a real person for assistance is very important to us. If you need any further help, feel free to reach out anytime!

Best Regards,

Cassie|Loloyal Support Team of Channelwill

December 17, 2024

插件功能很强大,服务态度也很好,关于插件内遇到的问题都能得到解决,客服和工作人员办事效率很高,非常值得推荐的一款插件,点个赞~

ANLAN
Hong Kong SAR
About 2 months using the app
Channelwill replied December 18, 2024

非常感谢您的支持和好评!😊 我们很高兴得知您对插件的功能和服务感到满意。解决客户的问题并提供高效的服务是我们的首要目标。您的推荐对我们来说是最大的动力!如果您在使用过程中有任何问题或需要帮助,请随时联系我们,我们会一如既往地竭诚为您服务!再次感谢您的支持,祝您生意兴隆!🎉

致以最诚挚的问候、

Sophie | Channelwill Loloyal 支持团队

January 8, 2025

Pas mal, en manque un peu de fonctionnalité mais top avec un service client au top !

Pure Altitude
France
About 1 month using the app
Channelwill replied January 10, 2025

Merci beaucoup pour votre soutien et vos commentaires!
Si nous pouvons rendre votre expérience encore plus fluide ou utile, n'hésitez pas à nous contacter. Nous serions ravis de vous aider et de rendre votre impression encore meilleure avec notre application. Nous attendrons patiemment votre réponse et vos commentaires à ce sujet. Nous serons heureux de recevoir une réponse de votre part.

Merci encore d'avoir choisi Loloyal!

Best regards,
Cassie|Loloyal Support Team of Channelwill

November 6, 2024

App facile à utiliser et personnaliser. Le support est très réactif et appréciable, on recommande x100000!

Beauties Lab
Canada
About 1 year using the app
Channelwill replied November 7, 2024

Bonjour,

Merci beaucoup pour votre excellent retour ! Nous sommes ravis que vous trouviez l'application facile à utiliser et à personnaliser, et que notre support ait répondu à vos attentes. Votre recommandation signifie énormément pour nous !

N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Nous sommes là pour vous aider à chaque étape.

Merci encore et à bientôt !

Cordialement,

Nova| Équipe d'assistance loyale

November 28, 2024

Great usability and better service

Pastelería La Ermita
Chile
3 months using the app
Channelwill replied November 29, 2024

Thank you for your wonderful feedback! We're thrilled to hear that you find our platform user-friendly and appreciate our service. Your satisfaction means a lot to us, and we're here to assist you anytime you need. 😊

Best Regards,

Kim|Loloyal Support Team of Channelwill

November 27, 2024

I worked with Kim. She was absolutely amazing!! She worked with me through all of my questions and was so patient and sent me screenshots of what to do. Highly recommended.

O'Caiden
United States
2 months using the app
Channelwill replied November 29, 2024

Hello O'Caiden,

Thank you so much for your support! We're so glad to know that you are satisfied with Loloyal. Providing excellent customer service is our top priority, and we’re thrilled to hear that you had a great experience with Kim. If you have any questions or need any assistance, please don't hesitate to reach out! We're here to help!

Best regards,
Cassie | Loloyal Support Team

November 28, 2024

I got all the help I needed to set it up, and I appreciate that I can chat with a human, not a robot.

Magical Graphic
United States
About 2 months using the app
Channelwill replied November 29, 2024

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team. Ensuring that our users can connect with a real person for assistance is very important to us. If you need any further help, feel free to reach out anytime!

Best Regards,

Kim|Loloyal Support Team of Channelwill

December 17, 2024

The customer service answers the questions very professionally and responds quickly.

Guyii
United States
9 days using the app
Channelwill replied December 19, 2024

Thank you so much for your kind words! We're thrilled to hear that you found our customer service professional and responsive. Providing timely and helpful support is our top priority, and your feedback motivates us to keep up the great work. If you have any further questions or need assistance, feel free to reach out anytime. 😊

Thank you for choosing Loloyal!

Best regards,

Kim|Loloyal Support Team of Channelwill

November 6, 2024

parfait, facile d'utilisation

Tealness
France
3 months using the app
Channelwill replied November 8, 2024

Merci beaucoup pour votre retour ! 🌟 Nous sommes ravis d'apprendre que vous trouvez l'application facile à utiliser. N'hésitez pas à nous contacter si vous avez d'autres questions ou besoins – nous sommes là pour vous aider ! 😊

Veuillez agréer,

Kim|Loloyal L'équipe d'assistance de Channelwill