Reviews (730)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective loyalty and referral programs, which enhance customer engagement and retention. They praise the easy setup, user-friendly interface, and integration with platforms like Klaviyo. The 24/7 customer support with real-time chat is noted for its responsiveness. The app's customization capabilities allow for tailored loyalty programs, making it a powerful tool for building a loyal customer base and boosting satisfaction.
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Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
We’ve been using Trustoo on our Shopify store and are truly impressed with both the functionality and ease of use. The app integrates seamlessly and offers all the features we need to manage and display reviews effectively. What really stands out is the support team — they respond incredibly fast and always provide clear, step-by-step instructions that make everything easy to understand. Highly recommended!
Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.
Hello there,
Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!
Best regards,
Trustoo Loyalty Support Team
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello there,
We’re very sorry to hear about your experience with our support team. We completely understand your frustration and sincerely apologize for any confusion caused.
We are taking immediate steps to retrain our team and ensure that all queries are handled clearly and efficiently. Your feedback is very important to us, and we truly hope to have the chance to provide a better experience in the future.
Thank you for sharing your thoughts.
Best regards,
Trustoo Loyalty Support Team
Now suddenly get charged 500USD for a month,
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Ok, case was resolved which the extra fees, great support & resolution. Thanks!
Hello,
We sincerely apologize for the inconvenience this has caused and truly appreciate you sharing your feedback with us. Our goal is to improve your experience moving forward.
After reviewing your account, the extra charge occurred because your store orders exceeded the order limit of your current Starter Plan. Please note that the Starter Plan offers an option to increase the order limit, which can help prevent these additional fees.
To better assist you, a member of our team will also be reaching out directly to provide further support and ensure your store continues running smoothly without unexpected charges.
Thank you again for your patience and understanding.
Best regards,
Loloyal Support Team
Great experience. Had problem of setting the widget on a new page, tried the chatbox and got help immediately. Purvi was so patient and professional that she solved my problem in 5 minutes
Hello there,
Thank you for sharing your experience! We’re delighted to hear that our chat support was able to assist you right away. Purvi will be so happy to know that her patience and professionalism made a difference and quickly resolved your issue. We truly appreciate your feedback and look forward to continuing to support you whenever you need us!
Best regards,
Trustoo Loyalty Support Team
always very responsive
Hello there,
Thank you so much for your kind words! We’re delighted to hear that you find our team always very responsive. Your feedback means a lot to us and motivates us to continue providing the best support possible.
Best regards,
Trustoo Loyalty Support Team
fast and nice to solve my problems
Hello there,
Thank you so much for your positive feedback! 💛
We’re glad to hear that our support was fast and helpful in solving your concerns. If you ever need any assistance again, we’re always here and happy to help!
Best regards,
Trustoo Loyalty Support Team
Thank you for the kind and thorough customer service as we transition into this app. Greatly appreciated!
Thank you so much! We truly appreciate your kind words and are delighted to hear that our customer service has been helpful during your transition to our app. Your support means a lot to us, and we look forward to continuing to assist you.
In the process of moving over to LoLoyal from another loyalty program, loving it so far. Setup has been smooth and aesthetic, and the help from the customer service team (in particular Sherm) has been amazing.
Hello there,
Thank you for sharing your experience! We’re so glad to hear that the transition to Loloyal has been smooth and that you’re enjoying the setup and design. Your kind words about our customer service team, especially Sherm, mean a lot. We’re always here to support you and look forward to helping your business grow with Loloyal.
Best regards,
Loloyal Support Team