CWILL Loyalty & Referrals
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (805)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this is a complete loyalty and referral solution for building “real” programs beyond simple discounts. They like the easy setup, strong points and referral features, and ability to reward online and offline actions. Customizable branding, emails, and multi-language support are praised, as are integrations like Klaviyo and Judge.me. Many report higher repeat purchases and referrals, and describe support as fast, friendly, and proactive.
Refine
-
By rating
I rarely leave reviews, but Trustwill Loyalty truly deserves one.
The platform itself is already one of the most complete loyalty and referral solutions I've found on the market. It offers an impressive number of features and possibilities to build a real loyalty program instead of just giving away discounts.
But what really makes the difference is the support team.
I often have the chance to be assisted by Cassie, and every single time I come with one question, I leave with five problems solved.
Not only does she answer the issue I came for, but she also spots things I didn't even know existed, explains how to improve them, and helps me optimize my store far beyond my initial request.
That kind of proactive support is incredibly rare today.
Thank you, Cassie, and thank you to the whole Trustwill Loyalty team. Working with people who genuinely care about their customers' success makes all the difference.
Hello,
Thank you so much for taking the time to leave such a thoughtful and detailed review. It truly means a lot to us! 💙
We're delighted to hear that CWILL Loyalty has been helping you build a meaningful loyalty program and that our support has made a positive impact on your experience.
Your kind words about Cassie are especially appreciated. She'll be incredibly happy to read the wonderful feedback you've shared, and we'll make sure your message is passed along to her. Knowing that her proactive support has helped you optimize your store beyond your initial questions will mean a great deal to her.
Thank you once again for your trust and support. We're grateful to be part of your journey and look forward to continuing to help your business grow.
Best regards,
CWILL Loyalty Support Team
Uygulama çok güzel ama bir kaç sorun yaşamıştım. Yetkililer hemen benimle iletişime geçip sorunu çözdüler. Bu profesyonel davranışlarından çok memnun kaldım. Ayrıca uygulama fonksiyonel ve benim yıllardır istediğim özelliklerdi. Shopify a geçtiğim için ve bu uygulamayı bulduğum için çok memnunum.
Merhaba! 👋
Değerli yorumunuz için çok teşekkür ederiz! 💕 CWILL Loyalty’yi beğenmenize ve ekibimizin sorunlarınızı hızlıca çözebilmesine çok sevindik. Özelliklerimizin mağazanız için faydalı olduğunu bilmek bizim için çok değerli. Güveniniz ve desteğiniz için tekrar teşekkür ederiz! 😊
Saygılarımızla,
CWILL Loyalty App
We've been using TrustWILL Loyalty for more than one year and we never encountered any problems. The support team is always on point and helped us with everything we needed.
Hi there,
Thank you so much for your wonderful feedback and for trusting TrustWILL Loyalty over the past year!
We’re truly happy to hear that you’ve had a smooth experience and that our support team has been able to assist you whenever needed. Your kind words mean a lot to us and motivate our team to continue delivering the best possible service.
We appreciate your continued support and look forward to serving you for many more years to come.
Best regards,
TrustWILL Support Team
Great service!!
Hello there,
Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.
Best regards,
TrustWill Loyalty Support Team
Very good
great assistance!
Hilfe erhalten nach 24 St. sehr schnell , sachlich. Einfach zum Empfehlen
Hallo,
vielen herzlichen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr zu hören, dass Sie unseren Support als schnell, professionell und hilfreich empfunden haben. Ihre Empfehlung bedeutet uns sehr viel und motiviert unser Team, weiterhin den bestmöglichen Service zu bieten.
Sollten Sie in Zukunft weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da. Vielen Dank, dass Sie sich für TrustWILL entschieden haben! 💙
Mit freundlichen Grüßen,
Ihr TrustWILL Loyalty Team
It helps me a lot! And they are very nice to us who are new here.And they respond so quickly！
Hello there,
Thank you so much for your kind words! 💙 We’re truly happy to hear that we’ve been able to help, especially as you’re getting started. It means a lot to know that our team has been responsive and supportive. If you ever need any assistance, we’re always here to help. Wishing you continued success with your store! 😊
Best regards,
TrustWill Loyalty Team
Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)
Overall: 4,8/5 -> very good app!
Hi there,
Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.
Best regards,
Trustoo Loyalty Team
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him.
The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Hello Dope Skin Co,
Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us.
We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously.
Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward.
We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available.
If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything.
Thank you for your understanding and trust!
Best regards,
TrustWILL Loyalty Team
