Reviews (1,116)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer retention and engagement through its loyalty programs that connect in-person and online shopping. It features a user-friendly interface with customizable options, making it accessible for those with limited tech skills. The free plan is robust, and paid plans are cost-effective. Integration with Shopify is seamless, including multilingual support, and does not affect site performance. Customer support is responsive and available 24/7.
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Excellent service. Quick response time. I had some issue with my theme and this application, making it very slow and not fully functional. I was on the brink of uninstalling it and trying another service, but they fixed the issue in less than a few days and now the application is working perfectly on my store. Very impressed.
Thank you for your kind words and for giving us the opportunity to resolve the issue! We're glad to hear that our team was able to quickly fix the problem and get everything running smoothly for your store. We’re committed to providing excellent support and ensuring our app works seamlessly for you. If you need any further assistance or have suggestions, we’re always here to help!
Best Regards,
Sophie|Loloyal Support Team of Channelwill
I got all the help I needed to set it up, and I appreciate that I can chat with a human, not a robot.
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team. Ensuring that our users can connect with a real person for assistance is very important to us. If you need any further help, feel free to reach out anytime!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Lololyal has one of the best customer service platforms that I ever ever worked with. I really appreciate the real-time support chat that's available 24/7. This has made working late nights much more efficient. The team is also quick in helping to resolve issues. Thank you to all the support staff for helping us make this reward program come to fruition.
Thank you so much for your kind words! We're thrilled to hear that our real-time support has been helpful and made your late-night work more efficient. Our team is always here to assist, and it's great to know we could help bring your rewards program to life. Don't hesitate to reach out anytime—you can count on us 24/7!
Best Regards,
Kim|Loloyal Support Team of Channelwill
We love this team and their support. They went into great detail in explaining all stepos to fix any issues whenever we have faced for customisation requirements. Also supported us with great followups in ensuring all our concerns are addressed properly. Super awesome app and great support.
Thank you so much for your thoughtful review! 🌟 We’re thrilled to hear that our team could provide detailed guidance and support for your customization needs. It’s our priority to ensure every step is clear and that any concerns are fully addressed. Knowing that our follow-ups made a positive impact means a lot to us! We're here anytime you need, and we’re excited to continue supporting your success. 😊
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Thanks to Nova who answered all my questions and helped us to set up the app!
Thank you for the kind words! We're thrilled to hear that Nova was able to assist you with setting up the app and answering all your questions. If you need any more help, feel free to reach out!
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
This one is so much better than SMILE
I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately.
If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly.
One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers.
5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing.
We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further.
Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you!
Best regards,
Kim|Loloyal Support Team of Channelwill
Very impressed with the customer service from Nova! Fast and efficient information, she is a great asset to your customer service team :)
Thank you so much for your wonderful feedback! We're delighted to hear that Nova provided fast and efficient support. She truly is a valuable member of our team, and we'll make sure to share your kind words with her. 😊 We're always here if you need anything!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Good a little difficult to make it clear had to repeat a couple of times and had to figure it out by myself but in the end she understood and confirm that what I did was correct
Thank you for taking the time to share your thoughts about Loloyal. We’re glad to hear that everything was resolved and that your setup was correct in the end.
We truly value your patience and feedback. It’s clear we can do more to make things easier and more intuitive, and we’re already working on enhancements to ensure our guidance is as clear and seamless as possible. Your experience is important to us, and knowing where we can improve helps us serve you better.
If there’s anything more we can do to assist you or make your journey with Loloyal even smoother, we’d love to hear from you. We’re committed to ensuring your experience exceeds expectations moving forward. 😊 We would be glad for us to improve your impression with our app.
Best Regards,
Sophie | Loloyal Support Team
App facile à utiliser et personnaliser. Le support est très réactif et appréciable, on recommande x100000!
Bonjour,
Merci beaucoup pour votre excellent retour ! Nous sommes ravis que vous trouviez l'application facile à utiliser et à personnaliser, et que notre support ait répondu à vos attentes. Votre recommandation signifie énormément pour nous !
N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Nous sommes là pour vous aider à chaque étape.
Merci encore et à bientôt !
Cordialement,
Nova| Équipe d'assistance loyale
Support is perfect - fast answers with screenshots to better understand options to fix problems. App is easy to use and can be edited/customized for my needs. Definitely suggest. So far I have tried reward program. Next I will use VIP program and test it out.
Hello! 👋🏼
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found our support helpful and that the app meets your needs.
It’s great to know you’re enjoying the reward program, and we’re excited for you to try the VIP program next. We believe it will add even more value to your experience.
If you have any questions or need assistance as you explore these options, please don’t hesitate to reach out. We’re here to help!
Thank you again for your recommendation!
Best Regards,
Nova|Loloyal Support Team of Channelwill