TWL Loyalty Program & Rewards

TWL Loyalty Program & Rewards

Reviews (752)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective management of customer reviews and its points and rewards system, which boost engagement and sales. They appreciate the flexibility in customizing loyalty programs and seamless integration with Shopify and Klaviyo. The app is noted for its ease of use and smooth functionality. Exceptional customer support is frequently highlighted, with the team praised for their responsiveness and proactive problem-solving approach.

November 30, 2025

Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)

Overall: 4,8/5 -> very good app!

Beyond Nutrition
Luxembourg
4 months using the app
CWILL replied November 30, 2025

Hi there,

Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.

Best regards,
Trustoo Loyalty Team

December 19, 2025

Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.

Suvarna
United Kingdom
Almost 3 years using the app
CWILL replied December 25, 2025

Hello there,

Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!

Best regards,
Trustoo Loyalty Support Team

March 6, 2026

Very helpful, Love the app

J&E Retailonline
United Kingdom
Over 1 year using the app
CWILL replied March 9, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

January 30, 2026

love it!

Wonder Whip
New Zealand
About 2 years using the app
CWILL replied January 30, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

January 18, 2026

As a loyal customer, I truly appreciate the excellent service you have provided. Every time I reached out, the responses were prompt, clear, and professional. The attention to detail and sense of responsibility made the entire process smooth and reassuring. It was clear that the team genuinely cares about the customer experience. I would be more than happy to continue using your service and confidently recommend it to others.

SOOJIB
United Kingdom
Almost 2 years using the app
CWILL replied January 19, 2026

Hello there,

Thank you so much for your kind and thoughtful feedback! We truly appreciate your trust and loyalty. It means a lot to us to know that our support has been prompt, clear, and reassuring for you. Your words motivate our team to continue delivering the best possible experience. We’re grateful for your recommendation and look forward to supporting you as you continue using our service.

Best regards,
TrustWill Support Team

March 27, 2026

great service

The Incense Shop
Hong Kong SAR
5 months using the app
CWILL replied March 27, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

March 9, 2026

售後服務還行

YAMAN
Hong Kong SAR
11 months using the app
CWILL replied March 12, 2026

您好,

感谢您的反馈!很高兴得知我们的售后服务达到了您的期望。我们的团队一直致力于提供可靠且及时的支持,也非常感谢您抽出时间分享您的体验。如果您有任何建议或需要我们进一步改进的地方,请随时告诉我们。

此致敬礼,
TrustWILL Loyalty 支持团队

February 14, 2026

Nicely elaborated. Thank you.

Winthrox Health Care
Pakistan
5 months using the app
CWILL replied February 19, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

January 27, 2026

fast service and useful help

Floraline Farm
Canada
7 months using the app
CWILL replied January 29, 2026

Hello there,

Thank you for your kind feedback! We’re glad to hear that you found our service fast and our support helpful. If you need any further assistance, please don’t hesitate to reach out, we’re always happy to help.

Best regards,
TrustWill Loyalty Support

March 28, 2026

Super freundlicher Support, der direkt und schnell all meine Fragen beantworten konnte!

Dein Tierplatz
Germany
4 months using the app
CWILL replied March 28, 2026

Hallo!

Vielen Dank für Ihr positives Feedback! Wir freuen uns, dass Sie mit unserem Service zufrieden sind. Unser Team steht Ihnen jederzeit gerne zur Verfügung.

Mit freundlichen Grüßen, Ihr TrustWill Loyalty Support Team