Reviews (1,105)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.
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This one is so much better than SMILE
I’ve been a SMILE user for two years, and this software not only has all the features that SMILE offers, but it also includes many that SMILE lacks. The interface is more user-friendly and smooth, and both the widget and launcher are outstanding and easy to customize. The best part is the price—it’s very reasonable. Another important point is the customer service, which is excellent! Although they don’t claim to be available 24/7, they often respond almost immediately.
If you’re still using SMILE, now is the time to switch to this app, it is Easier than you think to migrate(I spent more than one year to make this decision). They will carefully help you transfer your user data and ensure everything is done correctly.
One final suggestion: during the transfer, it would be great if the VIP tiers, points, and birthday information could all be handled in a single document. This might prevent any issues with the VIP tiers.
5 stars definitely.
Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you find our app to be a superior alternative to SMILE, and that you appreciate the user-friendly interface, customizable features, and reasonable pricing.
We're especially glad that our customer service has met your expectations, and we’ll certainly take your suggestion about handling VIP tiers, points, and birthday information during transfers into account to improve our service further.
Your 5-star rating means a lot to us, and we're grateful for your support. If you ever need anything, we're always here to assist you!
Best regards,
Kim|Loloyal Support Team of Channelwill
Lololyal has one of the best customer service platforms that I ever ever worked with. I really appreciate the real-time support chat that's available 24/7. This has made working late nights much more efficient. The team is also quick in helping to resolve issues. Thank you to all the support staff for helping us make this reward program come to fruition.
Thank you so much for your kind words! We're thrilled to hear that our real-time support has been helpful and made your late-night work more efficient. Our team is always here to assist, and it's great to know we could help bring your rewards program to life. Don't hesitate to reach out anytime—you can count on us 24/7!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Thanks to Nova who answered all my questions and helped us to set up the app!
Thank you for the kind words! We're thrilled to hear that Nova was able to assist you with setting up the app and answering all your questions. If you need any more help, feel free to reach out!
Thank you for choosing Loloyal!
Best Regards,
Kim|Loloyal Support Team of Channelwill
Very impressed with the customer service from Nova! Fast and efficient information, she is a great asset to your customer service team :)
Thank you so much for your wonderful feedback! We're delighted to hear that Nova provided fast and efficient support. She truly is a valuable member of our team, and we'll make sure to share your kind words with her. 😊 We're always here if you need anything!
Best Regards,
Kim|Loloyal Support Team of Channelwill
I had an excellent experience with Mariadel from LL: Loyalty Referrals Rewards support team! She was incredibly helpful in guiding me through the setup process and making sure I understood how to use the app effectively. Her patience, clear explanations, and professionalism made everything so much easier. I truly appreciate her dedication to helping customers, and I'm very satisfied with the support I received. Thank you, Mariadel, for your outstanding service!
Thank you so much for your kind words and for sharing your excellent experience with Mariadel! We’re thrilled to hear that she was able to guide you through the setup process and ensure you had a smooth experience with the app.
Mariadel takes great pride in helping our customers, and it’s wonderful to know that her patience, clear explanations, and professionalism made everything easier for you.
If you ever need further assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
Kim|Loloyal Support Team of Channelwill
Excellent service. Quick response time. I had some issue with my theme and this application, making it very slow and not fully functional. I was on the brink of uninstalling it and trying another service, but they fixed the issue in less than a few days and now the application is working perfectly on my store. Very impressed.
We changed our loyalty program because we were looking for an app that would allow us to have a multilingual experience for our customers. And we found it with Loloyal. The app is very easy to set up and use. The customer service is one of the best on the market. Thanks to Kim, Mariadel, Sophie and the whole team for helping us with all our questions. I would recommend this app without hesitation.
Thank you so much for your wonderful review! We're thrilled to hear that Loloyal met your needs for a multilingual loyalty program and that you found the app easy to set up and use. It’s fantastic to know that our customer service team, especially Kim, Mariadel, Sophie, and the rest of the team, were able to assist you with all your questions.
Your recommendation means the world to us, and we're here for you anytime you need further assistance. Thanks again for choosing Loloyal!
Best regards,
Kim|Loloyal Support Team of Channelwill
I love this app. The features are amazing and it's so simple and user-friendly to use (for someone who's not great with tech like me!). The customer service is also incredible - super fast and helpful every time. Thank you for providing such a great app for a rewards programme!
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and find it user-friendly. It's wonderful to know that our features and customer service have made a positive impact. Your feedback means the world to us! 🌟 If you ever need any assistance, we're always here to help. Thank you for choosing our app for your rewards program! 🙌✨
Best regards,
Sophie|Loloyal Customer Support of Channelwill
Kind and nice support team, beautiful design, easy to use and free & paid features are great!
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our support team and that you find the design beautiful and the app easy to use. It's fantastic to know that both our free and paid features are meeting your needs!
If you ever need further assistance or have any questions, don't hesitate to reach out.
Best regards,
Kim|Loloyal Support Team of Channelwill
Great customer service! Always very helpful and app is easy to use. Definitely recommend.
Thank you so much for your fantastic review! We're thrilled to hear that our customer service has been helpful and that you find the app easy to use. Your recommendation means a lot to us!
We're here to assist you anytime you need, so don't hesitate to reach out with any further questions.
Best regards,
Kim|Loloyal Support Team of Channelwill