TrustWILL Loyalty & Referrals

TrustWILL Loyalty & Referrals

Reviews (760)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for managing reviews and boosting customer loyalty through points and rewards. It's praised for easy setup, seamless integration, and customizable loyalty programs, including a referral system. The app supports Klaviyo integration and multilingual content translation. Merchants commend its flawless functionality and value for money. Customer support is noted for being responsive and professional, providing clear instructions and 24/7 assistance, often exceeding expectations.

April 1, 2026

We've been using TrustWILL Loyalty for more than one year and we never encountered any problems. The support team is always on point and helped us with everything we needed.

Unfazed
Romania
Almost 3 years using the app
CWILL replied April 5, 2026

Hi there,

Thank you so much for your wonderful feedback and for trusting TrustWILL Loyalty over the past year!

We’re truly happy to hear that you’ve had a smooth experience and that our support team has been able to assist you whenever needed. Your kind words mean a lot to us and motivate our team to continue delivering the best possible service.

We appreciate your continued support and look forward to serving you for many more years to come.

Best regards,
TrustWILL Support Team

November 30, 2025

Support: 5/5 very responsive
Features: 5/5 more on the roadmap
Customizations: 4/5 (sometimes the descriptions could be better about what happens in the background)

Overall: 4,8/5 -> very good app!

Beyond Nutrition
Luxembourg
4 months using the app
CWILL replied November 30, 2025

Hi there,

Thank you so much for your feedback! 🙏 We’re thrilled to hear that you found our support and features helpful. We appreciate your note about customizations, your input helps us improve the clarity of descriptions and make the experience even better. We’re constantly working on enhancing the app, please stay tuned for more updates.

Best regards,
Trustoo Loyalty Team

December 19, 2025

Help is very good & quick, fairly easy to use and easy to understand individual customer use as well.

Suvarna
United Kingdom
Almost 3 years using the app
CWILL replied December 25, 2025

Hello there,

Thank you so much for your kind words! We’re glad to hear that our support has been helpful and timely. It’s great to know that you find the platform easy to use and understand for managing individual customers. Your feedback means a lot and motivates us to keep improving!

Best regards,
Trustoo Loyalty Support Team

March 6, 2026

Very helpful, Love the app

J&E Retailonline
United Kingdom
Over 1 year using the app
CWILL replied March 9, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

April 9, 2026

チャットで問題を瞬時に解決していただきました

マリーラッシュジャパン
Japan
Over 1 year using the app
CWILL replied April 10, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

January 30, 2026

love it!

Wonder Whip
New Zealand
About 2 years using the app
CWILL replied January 30, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

March 27, 2026

great service

The Incense Shop
Hong Kong SAR
5 months using the app
CWILL replied March 27, 2026

Hello there,

Thank you for your positive feedback! We’re glad to know that you’re satisfied with our service, and our team is always here to support you whenever you need assistance.

Best regards,
TrustWill Loyalty Support Team

January 18, 2026

As a loyal customer, I truly appreciate the excellent service you have provided. Every time I reached out, the responses were prompt, clear, and professional. The attention to detail and sense of responsibility made the entire process smooth and reassuring. It was clear that the team genuinely cares about the customer experience. I would be more than happy to continue using your service and confidently recommend it to others.

SOOJIB
United Kingdom
Almost 2 years using the app
CWILL replied January 19, 2026

Hello there,

Thank you so much for your kind and thoughtful feedback! We truly appreciate your trust and loyalty. It means a lot to us to know that our support has been prompt, clear, and reassuring for you. Your words motivate our team to continue delivering the best possible experience. We’re grateful for your recommendation and look forward to supporting you as you continue using our service.

Best regards,
TrustWill Support Team

March 9, 2026

售後服務還行

YAMAN
Hong Kong SAR
11 months using the app
CWILL replied March 12, 2026

您好,

感谢您的反馈!很高兴得知我们的售后服务达到了您的期望。我们的团队一直致力于提供可靠且及时的支持,也非常感谢您抽出时间分享您的体验。如果您有任何建议或需要我们进一步改进的地方,请随时告诉我们。

此致敬礼,
TrustWILL Loyalty 支持团队

April 9, 2026

Tuve un problema y Peace me asesoro a como solucionarlo. Fue muy rapida y amable. Servicio recomendado.

I had a problem, and Peace helped me figure out how to solve it. She was very quick and friendly. I highly recommend her service.

OLaPA
Japan
8 months using the app