Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high customizability, user-friendly interface, and seamless website integration. It's praised for its robust features, including an easy-to-navigate widget, control over points issued, and the ability to import and export customer points balances. Merchants also commend its bug-free performance, regular updates, and responsive 24/7 live chat support. Its fair and transparent pricing is considered cost-effective for a loyalty and referral app.

Edited January 6, 2024

Really cool feature set and great customer service. I use Subify subscriptions and would like to see an integration feature with them to award additional rewards points for those who are on subscription plans, but I can work around this in the mean time :).

1/6/24 update - I switched to Seal Subscriptions and it works great with Loloyal Loyalty.

Bffd
United States
5 days using the app
April 13, 2024

For multi language I will use it

123publiishinghouse
Hong Kong SAR
23 days using the app
Channelwill replied April 14, 2024

That's great to hear! 🌍💬 Using it for multi-language support will definitely enhance your website's accessibility and reach. If you have any questions or need assistance with implementing it, feel free to reach out. We're here to help! 🚀😊

Best regards,
Sophie 💗
Loloyal Customer Support 🌟

February 1, 2024

Mariadel was very pleasant and professional! Very timely and thoughtful responses. Even though they didn't have the exact solution I was looking for (due to Shopify's capabilities), I still am very satisfied AND impressed with the customer service I received!

Cloud 9 Guam
United States
About 14 hours using the app
Channelwill replied February 5, 2024

Thank you for your kind words! We're delighted to hear that we have provided you with a pleasant and professional experience, offering timely and thoughtful responses. While we may not have had the exact solution you were looking for due to Shopify's capabilities, we truly appreciate your satisfaction and are honored to have left a positive impression with our customer service. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We value your feedback and are here to help however we can!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

February 24, 2024

Great customer service

Maxie Department Store
Jamaica
3 months using the app
Channelwill replied February 26, 2024

Thank you for your review! We're delighted to hear that you had a great experience with our customer service. Your satisfaction is our priority, and we're always here to assist you. If you need anything else, feel free to reach out. We appreciate your support!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

April 30, 2024

Everything I was looking for and support was A+++, really easy to set up, highly recommend!

Christian Craft Paper
United States
About 2 hours using the app
Channelwill replied May 2, 2024

Thank you so much for taking the time to share your experience with Loloyal! We're thrilled to hear that you found everything you were looking for and that our support team provided A+++ assistance.

Making the setup process easy and seamless is one of our top priorities, so we're delighted to hear that you found it straightforward. Your recommendation means the world to us, and we truly appreciate your trust in our app.

If you ever have any questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help every step of the way!

Thanks again for choosing our app, and we look forward to serving you in the future.

Best Regards,

Kim|Loloyal Support Team

March 19, 2024

Customer support is always super helpful.

Voūk Brasil
Brazil
1 day using the app
Channelwill replied March 20, 2024

Thank you for your kind words about our customer support team! We strive to provide excellent service and assistance to all our customers, and we're delighted to hear that you found our support helpful. If you ever need further assistance or have any questions, please don't hesitate to reach out to us.

Best regards,
Mariadel // Loloyal Support 💫

Edited February 15, 2024

Switched over from Smile because their rewards program was costing us $199 a month! This is an exact replica of Smile with more ability to edit CSS. Also at the fraction of the price of $29.99. Customer service is great and answers within less than 5 minutes.

East Meets West USA
United States
29 days using the app
Channelwill replied January 18, 2024

Thank you for taking the time to leave us a review! We're glad to hear that our rewards program is a cost-effective solution for your business.💞 We strive to provide excellent customer and are happy to hear that you've had a positive experience with our team. If you have any further questions or concerns, please don't hesitate to reach out to us.✨

Best Regards,
Nona|Loloyal Reward Team

April 11, 2024

Just started but good app I'd recommend has a lot of cool features

Kawaii Sweetheart
United States
29 minutes using the app
Channelwill replied April 12, 2024

Thank you for trying out our app and for sharing your positive feedback! We're thrilled to hear that you're enjoying the features so far. We're continuously working to improve and enhance the app to provide even more value to our users. If you ever have any questions or suggestions, feel free to reach out. We appreciate your recommendation and look forward to supporting you as you explore all the cool features our app has to offer!

Best Regards,

Kim|Loloyal Support Team

April 26, 2024

Mariadel was amazing! She was very helpful and had the best attitude. Made me feel appreciated as a customer.

NAGATI Brand
United States
About 2 hours using the app
Channelwill replied April 27, 2024

Thank you very much for your wonderful feedback! I'm so glad I could assist you and that you felt appreciated as our customer. It means a lot to me to know that you had a positive experience. If there's anything else I can help with, please don't hesitate to reach out. We're here for you! 🤗❣️

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

May 7, 2024

good support chat

Domin8Active
India
21 days using the app
Channelwill replied May 8, 2024

We're delighted to hear that you had a positive experience with our support chat! 😊👍 Thank you for taking the time to share your feedback! If you ever need assistance in the future, don't hesitate to reach out.

Best regards,

Sophie|Loloyal Support Team