Reviews (1,094)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer retention and engagement through its loyalty programs. They appreciate its user-friendly interface, customizable features, and multilingual support. The seamless integration with Shopify and the value of the free plan are also noted. Exceptional customer support, with staff like Nova and Kim, is frequently highlighted for responsiveness and helpfulness. Merchants find the app offers comprehensive features, fair pricing, and excellent support, making it a top choice for loyalty programs on Shopify.

June 28, 2024

It's got great customer service, fast and friendly UI, and also cheaper than the competition for the same offering. The only company I'd trust for this kind of service moving forward!

Phancy Slime
United States
19 days using the app
Channelwill replied July 4, 2024

Thank you so much for your wonderful review! We're thrilled to hear that you are pleased with our customer service, user-friendly interface, and competitive pricing. It's incredibly rewarding to know that we are the company you trust for this kind of service. Your satisfaction is our top priority, and we're committed to maintaining the high standards you've experienced. Again, thank you for choosing Loloyal!

Best regards,

Kim|Loloyal Support Team of Channelwill

September 2, 2024

Nova was super helpful she explained how it worked and answered all of my questions promptly and im really excited to give back to my customers using this.

Trusted Beauty Professionals Ltd
United Kingdom
38 minutes using the app
Channelwill replied September 4, 2024

Thank you for sharing your experience with Nova! We're delighted to hear that she was able to assist you promptly and clearly. It's wonderful to know that you're excited about using our app to give back to your customers.

If you have any more questions or need further assistance as you continue to explore our features, don't hesitate to reach out. We're here to help!

Best regards,

Kim|Loloyal Support Team of Channelwill

October 8, 2024

Top und super Support!

4TheTaste
Italy
19 days using the app
Channelwill replied October 10, 2024

Thank you for your kind words! We're glad to hear you're enjoying the app and our support team is here for you. If you need anything else, feel free to reach out anytime!

Best Regards,

Kim|Loloyal Support Team of Channelwill

July 22, 2024

I give Kim and Sophie​ a 5-star because they are super helpful, efficient in communications with clear instructions. I'm first to try this app, hope this app would be great too!

ManiTini
Hong Kong SAR
About 11 hours using the app
Channelwill replied July 26, 2024

Thank you so much for your 5-star review! We're delighted to hear that Kim and Sophie were super helpful and efficient in their communications, providing you with clear instructions. We're excited that you're trying our app and hope it meets all your expectations. Your satisfaction is our top priority, and we're here to ensure you have a great experience.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Best regards,

Kim|Loloyal Support Team of Channelwill

July 18, 2024

always helpful support.

Better Cables
United States
5 months using the app
Channelwill replied July 19, 2024

Thank you for your kind words! We're always here to help. 😊🙌

Best regards,

Sophie|Loloyal Support Team of Channelwill

September 12, 2024

very friendly customer service

X2 Store
Hong Kong SAR
2 days using the app
Channelwill replied September 16, 2024

Thank you for your kind review! We're thrilled to hear that you had a great experience with our friendly customer service team. We're always here to help! 😊

Best Regards,

Kim|Loloyal Support Team of Channelwill

June 19, 2024

We will now use this app for customer retention. It does everything we need it to do. Practice will show whether our customers accept it. A very, very big compliment to the support team, who helped me with some of the setup settings almost in real time, so to speak. This support is unique - thank you very much.

Foliendealer.com
Germany
5 days using the app
Channelwill replied June 25, 2024

Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that the app meets all your needs for customer retention, and that it's easy to use. Customer acceptance is definitely key, and we appreciate you giving it a try.

We're especially delighted to know that our support team went above and beyond to assist you with the setup. Their dedication to real-time help is exactly what we strive for. We'll be sure to pass on your kind words!

We look forward to helping you achieve your customer retention goals. Please don't hesitate to reach out if you have any questions or need further assistance in the future.

Thanks again,
Nova|Loloyal Support Team of Channelwill

July 16, 2024

Nice customer service. Easy to use!

MUCCCUTE
Hong Kong SAR
27 days using the app
Channelwill replied July 19, 2024

Thank you for your wonderful review! We're delighted to hear that you found our customer service nice and our app easy to use. Your satisfaction is our top priority, and we're pleased to know we met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our priority.

Best regards,

Kim|Loloyal Support Team of Channelwill

September 24, 2024

excellent experience, quick problem solving support

CarBro_MC
Canada
About 2 hours using the app
Channelwill replied September 26, 2024

Thank you for the great feedback! We're happy to hear your customers are enjoying the referral rewards feature. It’s fantastic to see it adding value to your business! If you ever need assistance, our support team is here to help.

Best Regards,

Sophie|Loloyal Support Team of Channelwill

October 4, 2024

so far, my experience with Nova, the customer service representative, has been very helpful in helping me unlock certain free features on my profile. I haven't gotten to see the full results of this app so I will update when I do

Bona Fide Beauty
United States
29 minutes using the app
Channelwill replied October 6, 2024

Hello! 👋🏼

Thank you for sharing your experience with us! We’re so glad to hear that Nova has been helpful in unlocking those features for you.

We understand that it takes time to fully explore all that our app has to offer, and we appreciate your willingness to update us as you continue your journey. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!

Looking forward to hearing about your experience as it unfolds!

Best Regards,

Nova|Loloyal Support Team of Channelwill