Reviews (1,105)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its clear point collection system and its effectiveness in retaining customers. It is noted for its user-friendly interface, customizable options, and a strong free plan suitable for new or budget-conscious businesses. The app integrates smoothly with Shopify, enhancing user experience without disrupting website operations. Customer support is highlighted as responsive and professional, with 24/7 live chat and commendations for staff members like Nova, Mariadel, and Kim. Regular updates that incorporate merchant feedback improve the app's functionality, making it a valuable tool for enhancing the shopping experience and supporting business growth through its loyalty program features.

July 15, 2024

Fast Service! I'm glad that the support team help me instantly when I have issue.

Homie Holdings Sdn.Bhd. 201501004645 (1129974-V)
Malaysia
24 days using the app
Channelwill replied July 17, 2024

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you promptly. We're always here to help whenever you need us. 🙌✨

Best regards,
Sophie|Loloyal Customer Support of Channelwill

September 25, 2024

Just downloaded this app and the customer service is top tier so far. Kim's is a great help.

EvEr DeSh Candle Co
United States
About 21 hours using the app
Channelwill replied October 2, 2024

Thank you for your review! We're thrilled to hear that you've had a great experience with our customer service so far. If you need anything else, feel free to reach out anytime. Welcome aboard!

Best Regards,

Kim|Loloyal Support Team of Channelwill

October 8, 2024

Top und super Support!

4TheTaste
Italy
19 days using the app
Channelwill replied October 10, 2024

Thank you for your kind words! We're glad to hear you're enjoying the app and our support team is here for you. If you need anything else, feel free to reach out anytime!

Best Regards,

Kim|Loloyal Support Team of Channelwill

July 11, 2024

Customer service was super helpful, speedy, and easy to work with.

Craft Sisters University
United States
4 months using the app
Channelwill replied July 13, 2024

Thank you so much for your wonderful review! We're delighted to hear that you found our customer service to be super helpful, speedy, and easy to work with. Your satisfaction is our top priority, and it's great to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Best regards,

Kim|Loloyal Support Team of Channelwill

September 2, 2024

Nova was super helpful she explained how it worked and answered all of my questions promptly and im really excited to give back to my customers using this.

Trusted Beauty Professionals Ltd
United Kingdom
38 minutes using the app
Channelwill replied September 4, 2024

Thank you for sharing your experience with Nova! We're delighted to hear that she was able to assist you promptly and clearly. It's wonderful to know that you're excited about using our app to give back to your customers.

If you have any more questions or need further assistance as you continue to explore our features, don't hesitate to reach out. We're here to help!

Best regards,

Kim|Loloyal Support Team of Channelwill

August 13, 2024

was very helpful!

Dynamis Jewelry
Canada
3 months using the app
Channelwill replied August 15, 2024

Thank you for your review! We're so glad to hear that you found our service helpful. Our team is always here to support you whenever you need it.

If you have any more questions or need further assistance, don’t hesitate to reach out!

Best regards,

Kim|Loloyal Support Team of Channelwill

September 12, 2024

very friendly customer service

X2 Store
Hong Kong SAR
2 days using the app
Channelwill replied September 16, 2024

Thank you for your kind review! We're thrilled to hear that you had a great experience with our friendly customer service team. We're always here to help! 😊

Best Regards,

Kim|Loloyal Support Team of Channelwill

November 13, 2024

Very good support experience, I highly recommend it.

SEEDINO
Hong Kong SAR
About 1 hour using the app
Channelwill replied November 16, 2024

Thank you for your wonderful feedback! 🌟 We're thrilled to hear you had a great support experience. Your recommendation means a lot to us, and we’re always here to assist whenever you need. 😊

Best Regards,

Kim|Loloyal Support Team of Channelwill

September 24, 2024

excellent experience, quick problem solving support

CarBro_MC
Canada
About 2 hours using the app
Channelwill replied September 26, 2024

Thank you for the great feedback! We're happy to hear your customers are enjoying the referral rewards feature. It’s fantastic to see it adding value to your business! If you ever need assistance, our support team is here to help.

Best Regards,

Sophie|Loloyal Support Team of Channelwill

October 4, 2024

so far, my experience with Nova, the customer service representative, has been very helpful in helping me unlock certain free features on my profile. I haven't gotten to see the full results of this app so I will update when I do

Bona Fide Beauty
United States
29 minutes using the app
Channelwill replied October 6, 2024

Hello! 👋🏼

Thank you for sharing your experience with us! We’re so glad to hear that Nova has been helpful in unlocking those features for you.

We understand that it takes time to fully explore all that our app has to offer, and we appreciate your willingness to update us as you continue your journey. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!

Looking forward to hearing about your experience as it unfolds!

Best Regards,

Nova|Loloyal Support Team of Channelwill