Reviews (973)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and referral app for its high customizability, seamless integration, and fair pricing. They value the control over points and rewards, as well as the ease of setup and compatibility with other apps. The live chat feature and responsive customer service are also praised. Merchants commend its user-friendly layout, ability to manage customer points, and reliability, describing it as cost-effective and robust.

June 11, 2024

Best Loyalty app I've tested so far! Displays potential points on Product Pages! Great customer service. I'm very happy.

Shirley Meets Dot
United States
29 minutes using the app
Channelwill replied June 12, 2024

Thank you so much for your kind words! 🌟 We're thrilled to hear that you're enjoying our loyalty app and that our customer service met your expectations. Hearing that you're very happy makes our day! 😊👍 If you need any further assistance, we're always here to help. 🙌

Best regards,

Sophie|Loloyal Support Team

May 2, 2024

Really helpful team, quick and efficient solution!

Elsa + Evelyn
United Kingdom
44 minutes using the app
Channelwill replied May 4, 2024

Thank you so much for your kind words! We're thrilled to hear that you found our team to be helpful and that we were able to provide you with a quick and efficient solution.

At Loloyal, we pride ourselves on delivering excellent customer service, and it's always rewarding to receive such positive feedback. We're committed to continuing to provide you and all our customers with the support and assistance you need. Thanks again for choosing us, and we look forward to serving you in the future.

Best Regards,

Kim|Loloyal Support Team

January 29, 2024

I've had a great experience using the Loloyal Shopify app. The customer service is excellent – prompt and helpful responses to any questions I've had. The plugin seamlessly integrates into my website, providing a smooth user experience. I appreciate that the functionality keeps evolving with regular updates, making it even more valuable. I highly recommend this plugin for anyone looking to enhance their Shopify store and loyalty program.

SPELAB
China
About 1 month using the app
Channelwill replied February 5, 2024

Thank you so much for taking the time to share your positive experience with the Loloyal Shopify app! We're thrilled to hear that you've had a great experience and find our customer service prompt and helpful. It's fantastic to know that the seamless integration and regular updates contribute to a smooth and evolving user experience. We appreciate your recommendation and are delighted to be a valuable asset to your Shopify store and loyalty program. If you ever have more feedback or questions, we're here to help!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟

April 24, 2024

Just downloaded this app after trying multiple others and this one seems to be the best value for service so far. Still learning the ropes but I appreciate the customer service chat function in getting me started!

Luna Collective
Canada
43 minutes using the app
Channelwill replied April 25, 2024

Thank you for choosing Loloyal and for your positive feedback! We're thrilled to hear that you found our app to be the best value for service among the options you've tried. We understand that learning new software can take some time, but we're here to help every step of the way. We're glad our customer service chat function was able to assist you in getting started, and we're here to support you as you continue to learn and explore the features of our app. If you have any questions or need further assistance, please don't hesitate to reach out. We're dedicated to providing you with the best possible experience!

Best Regards,

Kim|Loloyal Support Team

March 17, 2024

Quick response. Thank you for your time.

Jasmine's Essence
United States
About 2 hours using the app
Channelwill replied March 19, 2024

Thank you for your kind words! 🙏 We're delighted to hear that our response was quick and helpful. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help! 😊

Best Regards,
Sophie
Loloyal Customer Support 🌟

April 11, 2024

Just started but good app I'd recommend has a lot of cool features

Kawaii Sweetheart
United States
29 minutes using the app
Channelwill replied April 12, 2024

Thank you for trying out our app and for sharing your positive feedback! We're thrilled to hear that you're enjoying the features so far. We're continuously working to improve and enhance the app to provide even more value to our users. If you ever have any questions or suggestions, feel free to reach out. We appreciate your recommendation and look forward to supporting you as you explore all the cool features our app has to offer!

Best Regards,

Kim|Loloyal Support Team

April 6, 2024

cool

KOTON NOIR
France
32 minutes using the app
Channelwill replied April 7, 2024

👍 Awesome to hear that you found it cool! Thanks for the positive feedback! 😎✨

Best regards,
Sophie 💗
Loloyal Customer Support 🌟

January 19, 2024

The setup of the app is relatively easy, and thanks to a responsive support team, we've been able to work through any challenges pretty easily for the most part. The app works as a widget on the site, and I was hoping for a landing page. However, they have simple steps to bring up the widget on any page. My only complaint is that it records all sales as a conversion which isn't right. We've only just set up the app, but I can foresee this will be an issue once we reach the plan's limit.

Modern Match Lingerie
Canada
2 months using the app
Channelwill replied January 20, 2024

Hello Shauna,

Thank you for taking the time to share your experience with our app. We're glad to hear that the setup was relatively easy for you and that our responsive support team has been helpful in addressing challenges.

We appreciate your feedback about the recording of all sales as conversions. We understand the importance of accurate data for your business. If the generated sales data is causing concerns or if you anticipate issues with reaching the plan's limit, please don't hesitate to contact our support team. We're more than willing to assist you by deleting any bothersome data and ensuring the synchronization of new, accurate sales information.🙌🏼

Your feedback is valuable, and we're committed to making your experience with our app as seamless and effective as possible. Feel free to reach out to us with any further questions or concerns. We appreciate your understanding and look forward to assisting you further.💗

Best Regards,
Nona|Loloyal Reward Support Team

May 6, 2024

simple and easy to use

Crown Royale
United Kingdom
12 minutes using the app
Channelwill replied May 8, 2024

We're thrilled to hear that you find our service simple and easy to use! 😊💻 Thank you for sharing your positive experience!

Best regards,

Sophie|Loloyal Support Team

February 3, 2024

Great rewards program with super helpful support. Mariadel was able to help me quickly with all my questions. 10/10

Knotty Kinks
United States
5 days using the app
Channelwill replied February 5, 2024

Thank you for the fantastic review! We're thrilled to hear that you find our rewards program great and our support super helpful. We're grateful for your positive feedback, and if you ever need further assistance or have more questions, feel free to reach out. We aim to provide a top-notch experience, and your 10/10 rating means a lot to us!

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟