Reviews (1,114)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement through its loyalty programs that connect in-person and online shopping. It features a user-friendly interface with customizable options, making it accessible for those with limited tech skills. The free plan is robust, and paid plans are cost-effective. Integration with Shopify is seamless, including multilingual support, and does not affect site performance. Customer support is responsive and available 24/7.

April 11, 2023

Just uploaded it. I really like it thus far.... especially the fact that I can expire points. Give it a try.

Kim's Herbs & Detox Center
United States
About 2 hours using the app
Channelwill replied April 11, 2023

Hello, Kim's Herbs & Detox Center! 👋 Thank you for providing us with your feedback, we appreciate it a lot. If you may encounter a problem while navigating the app, please kindly contact us, and we will assist you right away. If you have any opinions or suggestions we are interested in hearing them. If there is no problem and you are happy with our service we will be glad to hear about your latest experience. ☺️💛

- Pia

December 8, 2022

Just Added the app to the store. As of no it is good, working nicely. Also the customer service was good

Kerala Shopi
United Kingdom
About 2 hours using the app
Channelwill replied December 9, 2022

Thank you for your feedback! Hope you have explored more the app and if there are any questions feel free to contact us anytime. 🤗
-Catherine

February 5, 2023

i think app is good , i would definitely recommend but needs more features which i have messaged the agent

Battle Supreme
United Kingdom
About 1 hour using the app
Channelwill replied February 5, 2023

Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. Please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, you may check your email and we are looking forward for your response. We are interested in hearing your opinions and suggestions.
-Mariadel

August 15, 2023

Very easy to set up and customer service is very fast and communication is clear. I only gave 4 stars because no option to use your own image, i just downloaded it but i will come back with the remaining star if the experience using it is good. I'm positive it will be a good one hopefully.

Shemanzi
United States
About 1 hour using the app
Channelwill replied August 17, 2023

Thank you so much for taking the time to share your thoughts and for giving our app a try! We understand your feedback regarding the option to use your own image, and we're pleased to inform you that there are options to let you upload your own image indeed available. I emailed you already the steps on how to access these options. 🤗 It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹

- Mariadel

October 14, 2023

super efficace

Ma boutique
France
25 minutes using the app
Channelwill replied October 16, 2023

We sincerely appreciate you taking the time to share your feedback about your experience with our app. Your rating and comments are truly valuable to us.

We're thrilled to know that you had a positive experience with our app, and we'd love to make it even better. Your input is essential in helping us reach your improved impression with our app. If there are any specific features or improvements you'd like to see, please don't hesitate to let us know. Your suggestions will be a driving force for enhancing your future experiences. 💖

We're here to provide you with the best service and a seamless experience. We look forward to your next visit and the possibility of enhancing the way you perceive our app.

Thank you for your support and trust in Loloyal. We can't wait to serve you again in the future! 💝

- Mariadel 🥰💖

September 10, 2024

Intrigue Ink
United States
5 months using the app
Channelwill replied September 11, 2024

Hello Grace,

This is Sophie from Loloyal support. Thank you for taking the time to write your feedback!

We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊

If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹

Best regards,
Sophie 💗
Loloyal Customer Support 🌟

June 11, 2024

Éclat Urbain
France
17 days using the app
Channelwill replied June 14, 2024

Bonjour Jérémie,

C'est Kim de l'équipe d'assistance Loloyal de Channelwill. Merci d'avoir laissé un commentaire sur Loloyal ! Nous apprécions que vous ayez pris le temps de partager vos impressions.😊

Chez Loyloyal, nous nous engageons à créer la meilleure expérience possible en matière de récompenses. Nous cherchons toujours à nous améliorer et à garantir à nos utilisateurs la meilleure valeur possible.

Nous avons pris note de votre commentaire et aimerions en savoir plus sur votre expérience avec l'application jusqu'à présent. Y a-t-il quelque chose de spécifique que vous avez trouvé particulièrement utile, ou peut-être des fonctionnalités que vous n'avez pas encore explorées ?

Nous attendons avec impatience votre réponse et vous remercions de votre soutien !

Meilleures salutations,

L'équipe d'assistance de Loloyal

January 7, 2024

Classyritty
United Kingdom
6 months using the app
Channelwill replied January 8, 2024

Thank you so much for taking the time to leave us a four-star review! 🌟 We greatly appreciate your feedback and are thrilled to know that you had a positive experience with our [product/service].

Your input is invaluable to us as we continuously strive to improve and enhance our offerings. If there's anything specific you enjoyed or if you have any suggestions for how we can make your experience even better, please feel free to share.

We're here to ensure your satisfaction, and your feedback is instrumental in helping us achieve that goal. Once again, thank you for choosing us, and we look forward to serving you again in the future.

Thanks again for choosing us!
Best regards,
Sophie|Loloyal Reward Team

December 28, 2023

F A T E
United States
About 1 month using the app
Channelwill replied December 30, 2023

Thank you for taking the time to rate our app . We appreciate your positive feedback and are delighted to know you've had a satisfactory experience.

If you ever have any specific suggestions or if there's anything we can do to enhance your experience, please feel free to let us know. Your insights are invaluable as we continuously strive to improve.

We value your support and look forward to providing you with an even better experience in the future.

Best regards,
Nona|Loloyal Reward Team

December 27, 2023

UNICORN LUXE
India
9 days using the app
Channelwill replied December 28, 2023

Hello!

This is Sophie from Loloyal Support. 💖 We appreciate your valuable feedback and the time you took to participate in our survey. Ensuring your satisfaction is important to us, and we acknowledge that we may have not met your expectations on this occasion. Your input highlights areas where we can enhance our services and strive for improvement. 😊

If you could share specific suggestions for how we can better meet your needs and enhance your experience, we would greatly appreciate it. 🌹 We look forward to hearing your insights. 🥰

Best regards,

Sophie | Loloyal Support 💫