Reviews (1,112)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and engagement through its loyalty programs that connect in-person and online shopping. It features a user-friendly interface with customizable options, making it accessible for those with limited tech skills. The free plan is robust, and paid plans are cost-effective. Integration with Shopify is seamless, including multilingual support, and does not affect site performance. Customer support is responsive and available 24/7.

July 15, 2024

Fast Service! I'm glad that the support team help me instantly when I have issue.

Homie Holdings Sdn.Bhd. 201501004645 (1129974-V)
Malaysia
24 days using the app
Channelwill replied July 17, 2024

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you promptly. We're always here to help whenever you need us. 🙌✨

Best regards,
Sophie|Loloyal Customer Support of Channelwill

November 13, 2024

Very good support experience, I highly recommend it.

SEEDINO
Hong Kong SAR
About 1 hour using the app
Channelwill replied November 16, 2024

Thank you for your wonderful feedback! 🌟 We're thrilled to hear you had a great support experience. Your recommendation means a lot to us, and we’re always here to assist whenever you need. 😊

Best Regards,

Kim|Loloyal Support Team of Channelwill

September 12, 2024

very friendly customer service

X2 Store
Hong Kong SAR
2 days using the app
Channelwill replied September 16, 2024

Thank you for your kind review! We're thrilled to hear that you had a great experience with our friendly customer service team. We're always here to help! 😊

Best Regards,

Kim|Loloyal Support Team of Channelwill

August 13, 2024

was very helpful!

Dynamis Jewelry
Canada
3 months using the app
Channelwill replied August 15, 2024

Thank you for your review! We're so glad to hear that you found our service helpful. Our team is always here to support you whenever you need it.

If you have any more questions or need further assistance, don’t hesitate to reach out!

Best regards,

Kim|Loloyal Support Team of Channelwill

September 24, 2024

excellent experience, quick problem solving support

CarBro_MC
Canada
About 2 hours using the app
Channelwill replied September 26, 2024

Thank you for the great feedback! We're happy to hear your customers are enjoying the referral rewards feature. It’s fantastic to see it adding value to your business! If you ever need assistance, our support team is here to help.

Best Regards,

Sophie|Loloyal Support Team of Channelwill

July 11, 2024

Customer service was super helpful, speedy, and easy to work with.

Craft Sisters University
United States
4 months using the app
Channelwill replied July 13, 2024

Thank you so much for your wonderful review! We're delighted to hear that you found our customer service to be super helpful, speedy, and easy to work with. Your satisfaction is our top priority, and it's great to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!

Best regards,

Kim|Loloyal Support Team of Channelwill

Edited October 21, 2024

It is Great

HKZONE
Hong Kong SAR
12 days using the app
Channelwill replied October 20, 2024

Hello there,

This is Sophie from Loloyal support. Thank you for taking the time to write your feedback!

We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊

If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹

Best regards,
Sophie 💗
Loloyal Customer Support 🌟

September 20, 2024

Live chat support was fantastic!

Evergreen
United States
18 days using the app
Channelwill replied September 22, 2024

Thank you for your feedback! We're glad to hear that you find our app user-friendly and our customer service helpful. We appreciate your recommendation and are always here to support you!

Best Regards,

Sophie|Loloyal Support Team of Channelwill

October 15, 2024

Customer Support is amazing and the parameters in the app are very easy to customize

Poofy Organics
United States
About 1 hour using the app
Channelwill replied October 20, 2024

Thank you so much for your kind words! We're thrilled to hear that our real-time support has been helpful and made your late-night work more efficient. Our team is always here to assist, and it's great to know we could help bring your rewards program to life. Don't hesitate to reach out anytime—you can count on us 24/7!

Best Regards,

Sophie|Loloyal Support Team of Channelwill

October 29, 2024

Super Kundenservice: sehr zügig, immer hilfreich und auf Zack!

dot on
Germany
6 days using the app
Channelwill replied October 30, 2024

Vielen Dank für Ihr tolles Feedback 😊 Unser Kundenservice freut sich, dass wir Ihnen schnell und hilfreich helfen konnten. Wir sind immer gerne für Sie da!

Mit freundlichen Grüßen,

Kim|Loloyal Support Team von Channelwill