Loop Returns & Exchanges

The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc.

To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.

Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!

The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.

They did not help with our onboarding process. The system does make it easier for customers to submit for returns, but if you're needing exchanges across different prices/products that cost extra. It caused more headache with our backend systems than it solved problems.