Reviews (243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
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Loop has completely revamped the way that we look at our returns. It changed a previously lengthy process into one that is seamless and now generates additional revenue. The setup process was easy enough for me to do alone as they had a very hands on team assisting me with that. The constant roll out of new features and clear communication from the Loop team has been A+. 10/10 would recommend.
A+ review! Thank you for your kind words! We love hearing how we've changed your lengthy process into a seamless one! 🙌
Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!
Make returns easy and always easy to access support if you have any issues. Always adding new features.
Thanks for taking the time to leave us this review! We appreciate it. :)
While some features we'd like are missing (mainly POS returns and POS is muddled in some reporting), they are reactive to features we need. No app will be perfect from the get-go, especially when you add in custom setups, POS, unique product setups, etc. We've been involved in a few Beta tests with them for features we've asked for which is amazing. We're currently struggling with more returns ...
Thank you for sharing these kind words! We always appreciate the feedback.
We're excited to share that we just launched the Loop Point of Sale iOS app this week! Learn more ...
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.
We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!
Loop has been a game changer for us. Reducing a lot of manual work and offering our customers a seamless return and exchange process.
Thanks for being a customer for over 3 years! 🤝 "Game changer" is what we're going for!
Loop was so easy to set up, and it has been super easy for our customers to make returns and also for our team to manage. I would highly reccommend!
We have been using Loop for the past couple years. The usability of Loop is one of the best things about it. Their interface makes sense and they have improved upon their options even more over the years. When issues do arise, our representative, Remi, and the support staff are quick to look into it and provide guidance or resolution. Loop helps us gain valuable insights on our customer return ...
We love hearing how you've benefited from Loop! Thanks for sharing!
We have had an awesome experience using Loop! The program is easy to use and with all the new integrations and improvements, our returns and exchange process is working seamlessly and successfully. Our CSM Bryan has been helpful and is always ready to assist with questions.
This is music to our ears! We'll be sure to share your kind words with Bryan!