Reviews (240)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.
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Loop has been an amazing efficiency for our business! Processing each return manually with customers via email was not only time consuming, but also not the best overall experience for our shoppers. Loop has given us a customer-facing platform that is professional and user-friendly, and has giving our team a lot of valuable time back! Their communication is quick and helpful as well. Highly ...
Super easy to set up and the customer service was awesome! Lindsey T was fantastic to deal with. Thank you Loop!
We love hearing this! Thanks for sharing and we will be sure to let Lindsey know! 🙌
Seamless experience for our customers processing returns through Loop! Our CSM Erin is so great, she's friendly and always super keen to help with any issues and take onboard suggestions for new integrations. Overall very happy!
Your happiness = our happiness 🤝
Loop has been a valuable partner to us. We switched over from their competitor less than a year ago, and their team has consistently gone above and beyond to ensure our business is well-positioned for success.
Thank YOU for being a valuable partner to US! We love hearing about your success with Loop! 🙌
Have been using this app for the last year to help manage our overall returns function for a fashion apparel business. The functionality is designed to reduce cash refunds and drive higher retention metrics with more variant exchanges, upsells, bonus credit offers for exchanging and failing these options, and store credits (with a bonus attached). The platform provides an easy-to-use seamless ...
We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds.
To add, their analytics page is wonderful and allows us ...
Wow! We love hearing how we've helped nearly double your amount of revenue retained! Thank you for sharing! 🙌💙
Loop has been a game-changer for our Customer Service team and our customers love it as well. It has greatly reduced the number of emails and inquiries and has created a streamlined return process for customers. Adding the option for exchanges has saved us countless sales and makes the platform worth it on its own. Our amazing account/implementation manager made implementation so much easier - ...
We love hearing how we've been a game-changer for your team! Excited to continue working together!
Loop has not only provided our business with the needs/wants that are crucial, but it has allowed for a much more improved customer journey with purchasing orders online. The staff at Loop is also a HUGE help when it comes to laying out our quarterly goals and roadmaps. They've been a pleasure to work with, and we love their services! It had made a massively positive impact on our business.
Loopreturns has been super helpful to our store. They have a great support system and reply quickly to any issues or questions that we have. Our returns are fully automated and run smoothly without any issues. We're really happy with our experience with Loopreturns and are renewing our agreement with Loopreturns soon.
Thanks for your amazing feedback! We love hearing about your great experience with us and are excited to continue supporting your brand!
The Best Returns & Exchange App available today and we're so glad we made the decision to partner with Loop! We needed a full service portal, for all returns, exchanges, etc., and Loop is able to do it all and it's automated. Our customers compliment us all the time and the calls and emails from customers, regarding returns, refunds, exchanges, etc., have stopped. It takes some set up effort, as ...
Thanks for taking the time to leave us this review! It's great to see how automating your returns and exchanges has positively impacted your customers. We love hearing about ...