Reviews (238)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, enhancing customer satisfaction and operational efficiency. It features options like "Shop Now" to boost purchases during returns, printerless returns, and instant exchanges. The app integrates well with systems like Warehouse Management Systems and Shopify, offers detailed analytics, and provides customizable options. Merchants also praise the responsive and effective customer support team.

January 31, 2024

We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.

7 TERRA
United States
19 days using the app
Loop replied February 12, 2024

Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌

May 24, 2023

We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds.

To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.

Ministry of Supply
United States
10 months using the app
Loop replied May 24, 2023

Wow! We love hearing how we've helped nearly double your amount of revenue retained! Thank you for sharing! 🙌💙

December 3, 2021

We just are onboarding Loop and so far so good!
Everything from our first meeting with our rep, Johnny, who really explained Loop in the most engaging way, to the initial phases have been exactly what we wanted. Effortless, simple and accessible!

Naked Sports Innovations
United States
About 23 hours using the app
February 19, 2025

Modatrova
United States
Over 1 year using the app
October 28, 2024

Nominal
United States
Over 3 years using the app
Loop replied November 4, 2024

Thank you for the 5 ⭐️'s!

March 8, 2024

LUNA Sandals
United States
About 5 years using the app