Reviews (169)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the returns and exchanges process on Shopify, noting its ability to convert refunds into exchanges and reduce manual tasks. It features tools like "Shop Now," "Instant Exchange," and customizable workflows, all within a user-friendly interface. The app also provides valuable analytics on return reasons, helping merchants improve their products and services. Integration with Shopify is seamless, and the customer support is responsive, with dedicated Merchant Success Managers offering personalized assistance. Merchants report significant improvements in business efficiency and customer satisfaction due to the app's robust features and excellent support.
Refine
-
By rating
Wendy was fabulous! She is a wealth of knowledge and we left knowing we're in great hands.
We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌
We've been on the platform for almost a year and could not be more pleased. We had been on an alternative platform previously but due to several shortcomings and account reporting issues we elected to look at alternatives. We shopped over 3 leading platforms and ultimately selected Loop and could not have been more pleased. The onboarding process was extremely smooth and really fast. The platform was very intuitive and we were able to complete most of the configuration ourselves but the support and responsiveness of the Loop team really made the process seamless. The feedback from our customers is extremely positive and the return / exchange process is frictionless. Thank you Loop.
This is music to our ears! Thank you for sharing these kind words. We love hearing about your smooth onboarding experience, how intuitive you find the platform, and the positive feedback you're getting from your customers 🙌 We're excited for a great future together!
The customer service at Loop is great! Super attentive and quick to respond and find a solution for you.
We love hearing this! Thank you for sharing!
Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!
Thanks so much for sharing these kind words! We'll be sure to let Rece know 🙌
We've been on the platform for 2 months and have had a great experience so far. Although onboarding was quick due to our previous platform provider shutting down and have to do a quick transition, now that we are fully onboarded we have found it very beneficial. The features loop offers for the customer and also internally for reporting is extremely useful and easy to see ROI.
Thanks for sharing your positive experience with Loop! We love hearing your feedback on our features and the ease of seeing ROI!
We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended.
Thank you for sharing your positive experience with us! We appreciate your recommendation and look forward to continuing to support your business 🙌
CX is very responsive and quick to help!
Thank you for sharing! 🤩
Best RMA system on the market! Not only is it affordable but My account Managers and support team have been great. Can't wait to see all the new additions to their roadmap for 2022!
We love loop! It's by far the best experience for customers and also CX employees to navigate as well. Super clean and easy experience from start to finish, and there's always exciting updates that Loop is coming out with to better it. You can customize the portal so that it feels very on brand, and even have the customer shop directly on your site with their store credit. From a CX/employee perspective, the analytics and reports have helped us lower return rates on specific products as well. Shoutout to Bryan H. who is our rep and is super quick to help anytime we need assistance!
Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
We love hearing from our long-time partners! 💙 Thanks for this insightful review!