Reviews (240)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its ability to convert refunds into exchanges and enhance customer satisfaction. Features like comprehensive analytics, a "Shop Now" option, and printerless returns integrate well with systems like WMS and Shopify. The app's customer support is praised for its responsiveness and helpful onboarding process, with regular updates enhancing its functionality.

May 28, 2024

Great customer service, amazing experience in every call. Easy to understand platform very user friendly.

jadeswim
United States
11 months using the app
Loop replied June 20, 2024

Thank you so much for your kind word! 💙

We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly.

Your feedback means a lot to us! ⭐️

March 7, 2024

Loop has made processing return an absolute breeze and has really increased my teams productivity.

They are continuously updating various features and making these so much easier.

Love them, Love them, Love them!

St Frock
Australia
Over 2 years using the app
Loop replied March 20, 2024

Wow! Love love love hearing this! :)

May 1, 2024

Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.

shop.telfar
United States
About 3 years using the app
Loop replied May 10, 2024

We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!

March 14, 2024

Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!

Willow Boutique
United States
About 2 years using the app
Loop replied March 20, 2024

We appreciate you sharing your great experience with our customer service team! We're always here to help!

June 3, 2024

Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.

HeatPressNation
United States
12 months using the app
Loop replied June 20, 2024

Thank you for your wonderful feedback ⭐️💙

We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team.

Your satisfaction is our top priority, and we appreciate your support!

March 13, 2024

Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.

Blanco By Nature
United States
About 1 year using the app
Loop replied March 20, 2024

This recommendation is everything! We appreciate you sharing!

August 9, 2024

Productive and proactive reps who bring good incentives for growing the relationship while offering good value and not just upsells.

Wrexham North America
United States
Over 1 year using the app
Loop replied August 29, 2024

Thank you for your kind words! 🙌

We're thrilled to hear that you've had a positive experience with our team. Looking forward to growing our partnership further 💙

May 2, 2024

Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!

Ogee
United States
10 months using the app
Loop replied May 10, 2024

Thrilled to hear that Loop has made such a positive impact on your customer service team. We greatly appreciate your support 💙⭐️
Thanks for sharing your experience!

March 13, 2024

Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.

Boody Australia
Australia
About 3 years using the app
Loop replied March 20, 2024

We love hearing how we're supporting all 6 of your regions! Excited to continue working together!

June 25, 2024

Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!

Satchel & Page
United States
11 months using the app
Loop replied August 6, 2024

We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙

Your feedback is greatly appreciated—thank you!