Reviews (162)

Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process on Shopify. It automates returns, saving time and reducing manual work. The analytics help improve products and services, while features like "Shop Now" and "Instant Exchange" encourage customers to exchange rather than return items, aiding in revenue retention. The app's integration with Shopify and user-friendly interface simplify operations, and responsive customer service along with dedicated account managers provide expert and personalized support. Regular updates keep the platform modern and efficient.

March 26, 2024

Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.

Tuner Depot
5 months using the app
Loop replied April 24, 2024

We truly appreciate your feedback, it helps us continuously enhance our services and address the concerns of our users.
We’ve taken note of what you shared about our international returns process and have reached out to assist you with setting this up to work for your brand.
We value your business and are committed to ensuring your experience with Loop meets your expectations. Should you be open to discussing our international returns offering, we genuinely believe that you’ll find our platform to be a valuable asset for your business.

November 6, 2022

We've been using this app for 2 years and have never quite been able to get it to work right. Because of that, we've had to deal with some very unfortunate customer experiences. When bringing the problems up with customer service, they were extremely slow to respond (several days per email), and generally unhelpful. They are requiring us to finish our 1 year contract, even though the app has never really worked 100%. There seems to be a lot better (and cheaper) options out there now, so I encourage you to shop around!

The Landmark Project
United States
Almost 4 years using the app
July 3, 2023

The platform is flexible and works ok. BUT - when you sign up you are LOCKED in to that monthly payment, no matter what. If your business model changes and you want to change to a cheaper plan or cancel the service, you are out of luck. Even if you are not using their service at all they will make you pay them every month, no matter what. It is really not an appropriate business model for this kind of service and they do not care about their customers AT ALL.

United States
8 months using the app
Loop replied July 27, 2023

Thanks for taking the time to leave us this review. Your account manager has been notified and will follow up with you on our usage-based pricing plan which allows you to pay a flexible fee based on the amount of return volume you do each month, so that you are only paying for what you use.

May 5, 2023

They did not help with our onboarding process. The system does make it easier for customers to submit for returns, but if you're needing exchanges across different prices/products that cost extra. It caused more headache with our backend systems than it solved problems.

Edge Eyewear
United States
5 months using the app