Reviews (377)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective subscription management and customer retention features. It offers a self-serve portal, automated deals like "Subscribe and save," and easy migrations from other platforms. The interface is customizable and integrates well with Shopify, enhancing functionality. Features like smart payment recovery and personalized cancellation flows help retain customers. Merchants also praise the exceptional 24/7 support for providing strategic advice and custom solutions.

May 18, 2023

Easy to install and if support is needed, they take care of you well. So far the app is working just as is should.

MIXOLOGIE
United States
3 months using the app
Loop Solutions Inc replied May 22, 2023

Thank you for the kind words, Team Mixologie! We are so glad that you selected us as your subscriptions growth partner :)

Thanks,
Team Loop

January 27, 2023

We have not been using Loop Subscriptions for very long, but we are extremely satisfied. I was nervous about the initial transition, but Abel went above and beyond answering my many questions and our migration went flawlessly. Abel & the team are remarkably responsive and are quick to resolve any issues you might have. I am seriously blown away by the Customer Service they provide as well as the product.

Prep'd
United States
3 months using the app
Loop Solutions Inc replied January 30, 2023

Thank you for this amazing review, Team Prep'd! We are super happy and excited that you made the transition.

Together, we are going to scale your subscribers 🚀. Feel free to reach out in case you need any help.

Thanks,
Abel & Team Loop

December 11, 2021

A great thing about this app is, that I can edit the code and manipulate everything how I want. So I can adapt it to my webshop seamless. Everything loads fast, only support is faster and helps in great detail.

Qera
Germany
3 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this great review! We are glad that you found our app to be flexible. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

June 23, 2022

Very handy and useful app to keep a record of all subscriptions. Excellent customer support provided by the loop team!

GHRPlatinum
United States
3 months using the app
Loop Solutions Inc replied June 24, 2022

Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 5, 2022

Piyush, Vivek, and team are wonderful to work with. They are hands on and invested in the success of our subscription program and have helped this e-commerce novice greatly improve results in a very short time. I highly recommend this app!

Highwire Coffee Roasters
United States
3 months using the app
Loop Solutions Inc replied July 6, 2022

Thank you for this wonderful and detailed review, Highwire team!
We are very happy that you made the decision to switch to our app. We are glad that we were able to make meaningful contribution to your subscription program.

Thanks,
Team Loop

October 3, 2022

App works well, much better than other subscription options that we've tried. The customer service is brilliant, and they have sorted all the little snags we've had setting up. Would recommend!

Love to b
United Kingdom
3 months using the app
Loop Solutions Inc replied October 4, 2022

Thank you for this amazing review! We are happy that you liked our support!

Thanks,
Team Loop

June 4, 2023

It has been a fantastic experience working with Loop. Support team is extremely knowledgable and action-oriented. I reported a small, harmless bug where a dashboard wasn't loading in numbers, and they created an entire report / investigation into why it happened. They really do care about their merchants. The platform itself is excellent. Super easy to use/setup. You're in good hands with Loop. Nothing but good things to say.

Watch Crew
United States
3 months using the app
Loop Solutions Inc replied June 6, 2023

Thank you for the kind words and this amazing review, Team Watch Crew 😊

Thanks for reporting that bug with us. Our goal is to help merchants as swiftly as we can and also in the best possible way.

More subscriptions power to you 🚀
Yes, merchant success is our obsessions (just like Amazon)

Cheers,
Team Loop

December 23, 2022

Honestly the best all around. If you need help, their customer service is absolutely amazing. We will absolutely recommend!

Sapari
United States
3 months using the app
Loop Solutions Inc replied December 23, 2022

Thank you for this kind review, Team Sapari! This made our day.

Thanks,
Team Loop

Edited January 26, 2023

The app is easy to use and the implementation went quite smoothly for us. Their Support Team is amazing! They are always available and ready to jump on a call when something stops working. Highly recommend.

Every
Germany
3 months using the app
Loop Solutions Inc replied January 26, 2023

Thank you for this amazing review, Team Every!
More subscriptions power to you in 2023 💪 🚀

Thanks,
Team Loop

August 25, 2023

Fantastic all around. Very helpful with the integration and so far they offer the best functionalities a subscription app can offer.

Zerolla
United Kingdom
2 months using the app
Loop Solutions Inc replied August 28, 2023

Thank you for the shout out and kind words, Team Zerolla :)

We are always here to help you- Just a message away 🚀

The features are as a result of listening to the DTC community and only building what they want 💪

Here's to more subscriptions growth 🥂

Cheers,
Team Loop