Reviews (693)
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Very talented and helpful support team. They will help and advise you with everything.
Thank you for the kind words! We’re so glad our support team has been able to guide and assist you every step of the way—always here for you!
- Loop team
Good Subscription App and helpful Support :)
Thanks a lot for your feedback! We’re so glad to hear you’re enjoying the app and our support. We’re always here to help and committed to making your experience even better! 😊
- Loop Team
Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. ---
Careful with the free trial!
Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.
Hi Graze & Gather team,
First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place.
We got in touch with the Shopify team on email as soon as we were aware of this issue.
Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day 😇
While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work.
Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season!
Best,
Team Loop
Excellent product and support!
We’re thrilled to hear that you’re happy with both the product and our support! We’re always here to help whenever you need assistance.
- Loop Team
Easy setup and user-friendly. The staff is amazing ad very kind. I really advise the App. You can create a multiply selling plan and easily choose the countries where for example you want to offer free shipping.
Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. Our app works with Markets and businesses can easily enable subscriptions for different geographies.
We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
app working, customer service is great. I had a problem and they helped me fix it in no time at all.
Hey there! Thanks for installing and trying out our subscription management app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
Great support! :)
Thank you for the great review! We’re thrilled to hear that the support, customization, and integration have worked perfectly for you. We’re always here to help! 😊
- Loop team
Awesome, very intuitive, great customer support as well!
Highly recommend :)
They have an amazing support team and the app is perfoming really well! :)
Thank you for the wonderful feedback! We’re thrilled to hear the app is working well for you, and our support team is always here to ensure everything runs smoothly. :)
- Loop team
I am really impressed with the quality of their customer service and the app itself. They are quick to respond and they help us with special needs with digital product subscriptions. Thanks!
Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We are glad that you were happy with the digital product subscriptions.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
