Loop Subscriptions , 280 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface, comprehensive features, and exceptional customer support. They appreciate its smooth migration process, intuitive functionality, and features like product bundles and custom discount codes. The app's responsive customer service, attractive pricing, and ability to increase sales and reduce cancellations are also praised. Despite some room for improvement in reporting and customization, satisfaction is high.
Refine
-
By rating
Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.
Thank you for your review, Team Park Life! Awesome to hear that our customer service has been on point. Here’s to smooth sailing ahead!
Cheers,
Team Loop
Really happy with Loop and online support. Varun helped me out even when the issue turned out to be nothing to do with Loop - thanks so much
Thank you for sharing your feedback, Team Tiny Gardener! We're thrilled to hear that the support team was able to help you out! Providing exceptional support and ensuring everything runs smoothly is our priority.
We're glad to have you on board!
Cheers,
Team Loop
Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.
Thank you for your amazing feedback, Team Blue Tees Golf!
We're so glad to hear that Loop has seamlessly integrated into your Shopify flow and our team has been there for you throughout the process. It's great to know we could assist with your success. Thank you for recommending us, and we're thrilled to have you onboard. Let's continue to grow together!
Cheers,
Nihal and Team Loop
We chose Loop to launch our new subscription business and are SO happy with the choice. The software is full featured and powerful, but more importantly the team is very knowledgable about this kind of business and has already saved us from lots of headaches!
Initial configuration is relatively quick and painless, and once things are set up, I feel confident trusting this system to keep our subscriptions running smoothly. Thanks Loop!
Thanks for the amazing feedback, Team GoodSomm! Great to hear Loop has been a game-changer for your subscription biz! Glad it’s running smoothly and keeping things stress-free. Keep those subscriptions rolling and thanks for the feedback! Cheers!
Team Loop
Great product, fantastic customer service and fast resolution of issues. I highly recommend it.
Thank you for your kind words, Team Pure Fungi!
We're thrilled to hear that you're happy with our product and customer service. Your recommendation means a lot to us, and we're committed to continuing to provide fast resolutions to any issues that may arise. Thank you for choosing us!
Cheers,
Team Loop
The Loop team have been absolutely supportive with any questions or problems that we have encountered on our Shopify platform. Super responsive and efficient!
Thank you for sharing your lovely feedback, BeMe Wellness!
We're really happy to hear that you are loving Loop and it is great to know that our customer support has been responsive to your needs. Whenever you need us, we're here to assist you!
Cheers,
Team Loop
We chose Loop because we were sure its features, especially in churn prevention and upselling, would boost our subscription business. Even with a tight migration deadline, the Loop Migration Team stuck to it 100%. Communication was excellent, and within days, we finished the migration smoothly - which was a great start to our partnership.
Since then, working with our Success Manager has been fantastic. They're on board with our goals, keep us moving forward, and always come up with ideas to win and retain subscribers, which we really appreciate. Plus, communication via Slack is quick and easy!
We're thrilled to see your amazing review, Team Mammaly! Super happy that you are pleased with our product features and our commitment to complete a timely and successful migration. :) Seamless migration and proactive support are at the core of our service. Looking forward to continued growth together!
Loop Subscriptions have helped our business grow. We really like the dashboard because it provides us with great analytics to get understand our customer purchase behaviors for subscriptions.
We're delighted to hear that we have contributed to your business growth, Team Rocky's Matcha! Very happy to know that you love our dashboard and its features. Thank you for your positive feedback and continued support :)
As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience.
We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons:
- Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs.
- Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge.
- Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution.
- Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge.
- Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive.
Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations.
HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.
Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!!
We are truly delighted to hear that our platform has met and exceeded your expectations!
We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging.
Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market.
Cheers 🥂,
Nihal and Team Loop
The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered.
This level of support makes it highly recommended for anyone looking to streamline their selling experience.
Thank you for sharing your experience, Team Senzu Health!
We're thrilled to hear that we have simplified your subscription process and our customer support has been responsive to your needs. We're glad to have contributed to streamlining your selling experience.
Cheers,
Team Loop