Bold Loyalty Points & Rewards

Great app for our rewards program. Jeff provides great customer service and quickly resolved my inquiry!

I’ve used this app for a while and it’s fairly decent for what it does. But In the past 2 months there’s a bug in the app that causes some features to be missing such as entering birthdays and claiming points. Since that’s the whole point of a loyalty programme. When sent a ticket, I was told I would be given an update but I was not. I asked for an update a few days ago and was told “we have been closed for holidays”. It seems bold took the whole month of Dec off or something because the problem was before this and nothing has been changed. To pay $30 a month to have it not working properly or worked on is low key a scam. I wouldn’t recommend installing the app until it’s fixed. It’s going to be very hard for me to change app so I’m giving it more time. I will update if there’s any improvement.

UPDATE - TO READ
The app currently suffers a major bug which not allows clients to convert their points, use their promo code and enter their birthdate to get bonus points. This has a major impact on sales that involve loyalty features. I have been told by customer service that problem is know and impact many stores and because of Black Friday/Cyber Monday 'they are very busy at working on other apps'. Hence they cannot give us a timeline for a patch. So guys, you recognise your app is not working an most of your clients stores, that black friday and cyber Monday are at the corner and your are not making a patch a priority ? ....what else do you need to shake up your dev team ???? I strongly suggest other stores not to install this app while the bug is there. For your info, the last issue I have reported more than 12 months ago has never been resolved too as the 'dev team was busy with other apps at that time too'. It seems that BOLD let this app die.