Reviews (1,363)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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I really like the 'live notifications, the main reason for getting the app. So far so good but when using the 'watch' feature, sometimes it cuts off halfway though and says 'something changed'
I"m getting lots of adds to carts but not a lot of sales and I am using the app to try to see what the issue is!
But I like the app, its well worth trialling it to see if its for you
other than than, I like the live notifications
Thank your for taking the time to leave us a review! Also, we appreciate your feedback and have shared it with our team. We're here to help you uncover those conversion barriers. Don't hesitate to reach out for assistance!
Cheers - Emilia from Lucky Orange
Is the app I use the most. I had problems in the beginning and I had Bradley in customer support help me quickly and efficiently. Great app, great service, and great price...must get
Sam
Great app so far. Amazing value for such a simple setup. Mostly using it for monitoring visitor sessions so far, but several other features I plan to take advantage of soon.
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Kelsey from Lucky Orange
I used to see and monitor the website visitor and its work very good, but if the starter store has more days for trial will be better
Nothing feels better than finding ways that make your customer experience better than ever. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and feedback, and happy tracking!
Cheers - Jordan D. from Lucky Orange
This app worked perfectly right out of the box. I didn’t have to do any set-up; it was immediately clear how to do things. I use it for the customer screen recordings: seeing how customers navigate through your store provides excellent UX feedback. Well worth the small monthly fee. Good support as well.
this is the best app to see whats going on in your store what your customers are doing so you know what you can make better in order to increase conversions
We strive to make sure all of our customers walk away saying, “This is the best app!” Love to hear how you’ve been able to use Lucky Orange to make such an impact on your website and conversion rate. It's the best part of our day getting to work with great businesses like you, and we wish you nothing but the best! Let me know if there’s anything I can do to assist you further.
Cheers - Justin from Lucky Orange
One a first attempt at looking at the app, I didn't quite know how to navigate this app. Within five minutes of speaking with customer service, I had a good knowledge of the app and am excited to see how this app will help me understand how customers are using our site.
Incredible customer service.
they are great, helpful and I could understand customers behavior more easly with this app.
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HATS OFF! Guys, seriously, this app is DIAMOND! Actually, I didn’t want to share with other people since it is that amazing! All features will blow your mind. This app is not only essential for every Shopify store but for whole e-commerce world. Just give it a try and you will be amazed by the results! I can talk about the app for like hours but I highly encourage you guys to check it out yourselves! Also, I can not stress enough how powerfully the support team is, shout out to Justin who help me figure it out the whole features by phone and also other team members who keep this application alive! Thank you so much for everything!
Thank you for this dazzling review! It’s not every day that we get compared to a diamond, but it’s a compliment that we love to hear. I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! Please don’t hesitate to reach out if we can be of service in any way.
Cheers - Justin from Lucky Orange
I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website.
UPDATE:
Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.