Reviews (1,365)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

June 17, 2020

Lucky Orange allows me to SEE exactly how users are interacting with my website. Gives me much better data and understanding than only using Google Analytics would give me. I like the session recording feature especially much. 10/10 fantastic app.

Tofumaking
United States
16 days using the app
Lucky Orange LLC replied June 17, 2020

Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and the recommendation! Happy tracking!

Cheers - Kelsey

February 14, 2023

This app is one of the most valuable app I have on my shopify store, the analytics, chat invite and interface is second to none. I will be upgrading to a paid version

Nahla Brand
United Kingdom
15 days using the app
Lucky Orange LLC replied February 14, 2023

Thrilled to hear that you consider our tools "second to none"! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

October 21, 2019

This is the best app for me. It shows all the activity and behaviors of customers on my store which helps me to improve my site better and also conversion. I highly recommend to everyone...love it.

CrunchyTrend
India
15 days using the app
Lucky Orange LLC replied October 21, 2019

When you are able to get a front row seat to how your customers are interacting online, improving your website and conversions becomes that much easier. We are happy you are having an exceptional experience and are spreading the Lucky Orange love!

Cheers- Justin from Lucky Orange

October 11, 2018

Insight from heatmap is really comprehensive and useful. We are able to make some decisions based on customer behavior we saw from the recording. It is a must have app if you want to improve UX and UI.

Sasha's Fine Foods
Singapore
15 days using the app
February 20, 2021

This App works like magic. You can see in realtime, how your customer navigating on your site, what is stopping them to convert on the site and you can do real-time changes.

Ayurmeans
India
15 days using the app
Lucky Orange LLC replied February 22, 2021

Thank you for the review! Lucky Orange certainly can feel like magic when you get that first-hand look at what your visitors are doing on your site (and what’s stopping them from converting). We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Please reach out should you need anything!

Cheers - Jordan from Lucky Orange

March 23, 2020

nice apppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp

The Drebest
United States
15 days using the app
Lucky Orange LLC replied March 23, 2020

I am guessing by the number of "p"s we got that you are loving Lucky Orange! Don't hesitate to reach out if we can be of assistance in anyway.

Cheers- Justin from Lucky Orange

May 23, 2023

Great experience with Lucky Orange so far, we are planning to upgrade to the paid plan and can't wait to use it to further analyze our customers' journeys on our site!

Mother Science
United States
15 days using the app
Lucky Orange LLC replied June 2, 2023

These are words we love to hear. Thanks for your review, and we're grateful for your business. We're here should you need anything! Happy tracking!

Cheers - Emilia from Lucky Orange

March 24, 2023

Awesome App - Still new in using it but it has valuable insights. Justin Tomlinson gave me a 15min onboarding session which assisted greatly in understanding the key elements of this application.

Would recommend...

Needleless
South Africa
15 days using the app
Lucky Orange LLC replied March 31, 2023

We love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call with Justin beneficial! I’ve already passed along your kind words to him. We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Don’t hesitate to reach out if we can be of service in any way.

Cheers - Bradley from Lucky Orange

Edited January 16, 2023

Been using Lucky Orange for around two weeks now. It's great to see and understand how customers are interacting with our website. Justin was great in helping me understand this app's potential and I look forward to using it a great deal going forward. Definitely worth looking into if you're interested in seeing how others interact with your site.

C'RIBBE
United Kingdom
14 days using the app
Lucky Orange LLC replied January 20, 2023

Thank you for leaving us a 5-star review! Our team is dedicated to providing world-class customer support, and we're happy to hear that you had a positive experience on your demo call. Please let us know if there's anything else we can do for you in the future.

Cheers - Bradley from Lucky Orange

May 9, 2023

Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5.
The welcome support is really good as well.

Incremental.es
Spain
14 days using the app
Lucky Orange LLC replied May 11, 2023

Thank you for the positive review! We're thrilled that our solution exceeded your expectations and helped you gain insights beyond Google Analytics. We appreciate your 5-star rating and are glad you found our support welcoming and helpful.

Cheers - Jordan from Lucky Orange