Reviews (1,392)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

September 16, 2018

This app is very important! You can see how your customers/visitors see your site and you can understand their behavior better and you can see what is wrong or missing in your site, what drove customers away, what is working, and what is not. These are all crucial information to make sales. So, thank you for this app!

Quirky Fun Gifts
Philippines
22 days using the app
Edited April 20, 2019

Bradley was quick to reach out with great support. With some fine tuning on both sides, we were able to get the app running and he also gladly extended my trial so that I could have sufficient time to test the app completely.

I have had few interactions with this app and it seems to be amazing. Will be using it thoroughly in the next few days and hoping to get great results.

Thank you so much Bradley. You were amazing!

XPURSEX LIFESTYLE
Canada
21 days using the app
Lucky Orange LLC replied April 19, 2019

Hey XPURSEX LIFESTYLE. We are sorry to hear you had trouble getting the app set up and tracking as expected. For all new customers, we do offer a free trial and would love to help figure out what the issue is. We have sent an email to your team and look forward to hearing back from you soon so we can get this corrected right away.

Edited September 4, 2018

pls extend the free trial duration it should be at-least for 1 month.
i would like to thanks to lucky orange team for extending my trial, A big thanks to lucky orange!
awesome you guys are so quick!

Harviee
India
20 days using the app
November 19, 2023

the app is very user friendly.

DJW Trend Furniture-Home Goods
United States
20 days using the app
Lucky Orange LLC replied December 4, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!

Cheers - Bradley from Lucky Orange

August 26, 2020

Best app iv'e seen to see what your customers are doing. I've already corrected several issue after seeing customers use my store. Highly recommend!

Venture Products 2020
Australia
20 days using the app
Lucky Orange LLC replied August 27, 2020

Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

August 9, 2023

Had problems installing it but customer service was really fast even on sunday and immediately hopped on a zoom call with me and fixed it! Love the service

Bruneya
Netherlands
20 days using the app
Lucky Orange LLC replied August 25, 2023

I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!

Cheers - Emilia from Lucky Orange

June 4, 2018

Great help with this app! Found a few issues my website using it, updated them and bam! Just like magic sales increased. Thanks guys! Check out www.koobee.com.au

Koobee Gifts Gadgets Toys
Australia
20 days using the app
Edited June 19, 2023

Multi-functional customer analytics app.

I can see how my customers interact with the website, allowing me to change features around. What looks good vs. what IS good will always be two different things; this app allows that type of transparency. Implementation was easy. I was able to have it up and running within a couple of hours of just poking around. My only critique is I would like to dashboard's timezone to be adjustable. Overall absolutely solid and extremely helpful.

Ipothecary
United States
20 days using the app
Lucky Orange LLC replied June 30, 2023

Thank you for such kind words! The heart of our mission at Lucky Orange is to provide businesses with insights into customer interactions, enabling Shopify merchants like yourself to make meaningful changes. We're thrilled that you found our implementation process to be easy and straightforward. We're here should you need any assistance, and thanks again for your review.

Cheers - Emilia from Lucky Orange

February 26, 2020

Amazing App. Helps me know where to put the action call button and also gives me perfect analysis of the location of my customers.

Physique Revamp
India
20 days using the app
Lucky Orange LLC replied February 27, 2020

Locating the perfect placement of your call to action is critical to ensure your visitors are able to easily convert. We have also learned a lot about where are customers are located and how we can better serve them by using Lucky Orange ourselves. Thanks for your feedback and happy tracking!

Cheers- Kelsey from Lucky Orange

Edited October 7, 2020

This really helps me view all the recordings. I get to know about all the weak points of my website.

BeyondVibe
India
19 days using the app
Lucky Orange LLC replied October 14, 2020

Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. We’re glad to hear that you’ve been having such a great experience with session recordings, and don't hesitate to reach out with any questions! Happy tracking!

Cheers - Justin from Lucky Orange