Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

Edited September 12, 2018

I installed this app and viewed a recording of a recent sale and had it not been for Lucky Orange I wouldn't have picked up on a recurring problem.
Your customer service is just as amazing. Keep it up!

Techiify
South Africa
About 1 month using the app
February 17, 2020

I used this app and i love its amazing features i honelty recommend that you get this app omg. So worth the money

petdistractiontoy
Canada
About 1 month using the app
Lucky Orange LLC replied February 18, 2020

We strive to make sure all our customers walk away saying "OMG so worth the money." It's the best part of our day getting to work with great businesses like you and we wish you nothing but the best in the future!

Cheers- Kelsey from Lucky Orange

August 18, 2020

Luckyorange is a game changing app, it helped to me monitor the rights and wrongs going on in my store and what could i improve. I could even chat with customers to fulfill their requirements. Kudos to luckyorange.

Coutfit
United States
About 1 month using the app
Lucky Orange LLC replied August 18, 2020

“Game-changing” is a phrase we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!

Cheers - Kelsey from Lucky Orange

March 24, 2019

This is a great app! It helps a lot to notice some minor (or great) issues that affect conversions in our site.

things4u.mx
Mexico
About 1 month using the app
October 20, 2020

This app is a must for new stores. I have been able to detect bugs that I would have otherwise missed.

Mary Vende
United States
About 1 month using the app
Lucky Orange LLC replied October 20, 2020

Thank you so much for your review! Love to hear that you’ve been able to learn more about your visitors to optimize your store and get those bugs resolved before they could stop any sales. When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more conversions. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking!

Cheers - Jordan from Lucky Orange

Edited September 27, 2019

Great app and show how customers move around in your online shop. It records automatically and also shows the location of potential customers.

Capsule Buds
Netherlands
About 1 month using the app
Lucky Orange LLC replied September 27, 2019

Getting a front row seat to customers' behaviors while online is a feature we love too! Appreciate your review, great to hear from satisfied Lucky Orange customers.

Cheers- Bradley from Lucky Orange

December 8, 2018

This app is a game changer for social proof. Highly recommend, It def shows the customer interaction

Rapunzled
Canada
About 1 month using the app
March 22, 2023

We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.

CAMI NYC
United States
Almost 2 years using the app
Lucky Orange LLC replied March 23, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Emilia from Lucky Orange

October 4, 2023

Ich bin äußerst positiv überrascht, wie zügig mein Anliegen dank der Unterstützung von Jordan gelöst werden konnte. Herzlichen Dank dafür! Ich kann dies nur wärmstens empfehlen und werde sicherlich weiterhin auf diesen exzellenten Support zurückgreifen.
I am extremely pleasantly surprised at how quickly my issue was resolved with the help of Jordan's support. Thank you very much for that! I can wholeheartedly recommend this and will certainly continue to rely on this excellent support

herz-und-pfötchen
Germany
About 1 month using the app
Lucky Orange LLC replied October 16, 2023

Danke schön - Jordan from Lucky Orange

November 27, 2020

I really like the insights this app provides. I will be using it to adjust my site according to the data I now have access to. Great customer service too! Bradley was helpful and super responsive.

UV Pure Phone
United States
About 1 month using the app
Lucky Orange LLC replied November 27, 2020

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange