Reviews (1,368)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

November 10, 2023

Um absurdo de aplicativo, muito bom!

Juguets
Brazil
14 days using the app
Lucky Orange LLC replied November 14, 2023

Obrigado!

Cheers - Bradley from Lucky Orange

Edited January 16, 2023

Been using Lucky Orange for around two weeks now. It's great to see and understand how customers are interacting with our website. Justin was great in helping me understand this app's potential and I look forward to using it a great deal going forward. Definitely worth looking into if you're interested in seeing how others interact with your site.

C'RIBBE
United Kingdom
14 days using the app
Lucky Orange LLC replied January 20, 2023

Thank you for leaving us a 5-star review! Our team is dedicated to providing world-class customer support, and we're happy to hear that you had a positive experience on your demo call. Please let us know if there's anything else we can do for you in the future.

Cheers - Bradley from Lucky Orange

May 9, 2023

Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5.
The welcome support is really good as well.

Incremental.es
Spain
14 days using the app
Lucky Orange LLC replied May 11, 2023

Thank you for the positive review! We're thrilled that our solution exceeded your expectations and helped you gain insights beyond Google Analytics. We appreciate your 5-star rating and are glad you found our support welcoming and helpful.

Cheers - Jordan from Lucky Orange

March 21, 2023

A great app which is great value compared to its competitors. Also the support has been top notch!!!

STOCKED
United Kingdom
14 days using the app
Lucky Orange LLC replied March 21, 2023

Thank you for the five-star review! Happy to hear you had a good experience with our team. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

Edited May 8, 2024

Really easy integration via the Shopify plug in and the customer service is super accessible.

Keen to ensure you get the most from Lucky Orange!

The Sustainable Watch Company
United Kingdom
14 days using the app
Lucky Orange LLC replied April 18, 2023

Thank you for your review! We love that we’ve been able to impress you with an easy installation, onboarding, customer service and technology. We’re here if you need anything else!

Cheers - Justin from Lucky Orange

August 8, 2018

the great app to check the quality of your store

Modocons
India
13 days using the app
October 31, 2023

I just started my first shopify store. So I am currently on the free version.
What a absolutely fantastic app.
I can now see exactly how each visitor moves around the store and where he clicks.
By tracking movement I can see what works and what does not work.
Thank you Lucky Orange for a awesome app.

Mr Satellite
South Africa
13 days using the app
Lucky Orange LLC replied November 10, 2023

Thank you for your awesome review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We're here should you need anything, and happy tracking!

Cheers - Bradley from Lucky Orange

Edited May 17, 2021

This app is great. i loved using it. it really helped my clients get back to the cart and fulfil their orders. thank you for the great facilities.

ELA CLOSET
India
13 days using the app
Lucky Orange LLC replied May 18, 2021

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

May 1, 2018

Recieved an extended Trial for proper testing! Definitely Recommended to Try it!

Discoveryone
Netherlands
12 days using the app
February 7, 2022

This app is great, very useful tool for making sure our customer experience is top quality with real, quantifiable data.

PEAK 365 Nutrition
United States
12 days using the app
Lucky Orange LLC replied February 9, 2022

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Jordan Meeker