Reviews (1,392)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

May 9, 2023

Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5.
The welcome support is really good as well.

Incremental.es
Spain
14 days using the app
Lucky Orange LLC replied May 11, 2023

Thank you for the positive review! We're thrilled that our solution exceeded your expectations and helped you gain insights beyond Google Analytics. We appreciate your 5-star rating and are glad you found our support welcoming and helpful.

Cheers - Jordan from Lucky Orange

March 21, 2023

A great app which is great value compared to its competitors. Also the support has been top notch!!!

STOCKED
United Kingdom
14 days using the app
Lucky Orange LLC replied March 21, 2023

Thank you for the five-star review! Happy to hear you had a good experience with our team. Please don't hesitate to reach out if there's anything else we can help you with.

Cheers - Bradley from Lucky Orange

Edited May 8, 2024

Really easy integration via the Shopify plug in and the customer service is super accessible.

Keen to ensure you get the most from Lucky Orange!

The Sustainable Watch Company
United Kingdom
14 days using the app
Lucky Orange LLC replied April 18, 2023

Thank you for your review! We love that we’ve been able to impress you with an easy installation, onboarding, customer service and technology. We’re here if you need anything else!

Cheers - Justin from Lucky Orange

August 8, 2018

the great app to check the quality of your store

Modocons
India
13 days using the app
October 31, 2023

I just started my first shopify store. So I am currently on the free version.
What a absolutely fantastic app.
I can now see exactly how each visitor moves around the store and where he clicks.
By tracking movement I can see what works and what does not work.
Thank you Lucky Orange for a awesome app.

Mr Satellite
South Africa
13 days using the app
Lucky Orange LLC replied November 10, 2023

Thank you for your awesome review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We're here should you need anything, and happy tracking!

Cheers - Bradley from Lucky Orange

Edited May 17, 2021

This app is great. i loved using it. it really helped my clients get back to the cart and fulfil their orders. thank you for the great facilities.

ELA CLOSET
India
13 days using the app
Lucky Orange LLC replied May 18, 2021

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

May 1, 2018

Recieved an extended Trial for proper testing! Definitely Recommended to Try it!

Discoveryone
Netherlands
12 days using the app
February 7, 2022

This app is great, very useful tool for making sure our customer experience is top quality with real, quantifiable data.

PEAK 365 Nutrition
United States
12 days using the app
Lucky Orange LLC replied February 9, 2022

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Jordan Meeker

June 11, 2020

I'm fairly new to using this app - but so far so good. It's very powerful - and both the real life view and the recordings have been a huge asset to understanding how users use my site. Customer service is excellent too.

Red Suricata
United States
12 days using the app
Lucky Orange LLC replied June 11, 2020

Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

November 14, 2018

Great App! Highly Recommend! I get a lot of page views but no purchases and this really helps me figure out what the reason is.!

Miracle Finds
United States
12 days using the app