Reviews (1,392)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

July 10, 2023

Gives great information on where people are going on your website. Emilia was great at explaining how it works and all the information you can get out of it.

OptiWize
United States
12 days using the app
Lucky Orange LLC replied July 19, 2023

Emilia from Lucky Orange here! Thank you for such kind words. My team and I are always happy to help users like you! Thrilled that Lucky Orange has provided you with the insight you need to improve your website. Thanks again for your review, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

March 1, 2021

Not only is this very addictive, but very valuable, and the support team is great, and efficient in replying

SophisticatedSofas
United Kingdom
11 days using the app
Lucky Orange LLC replied March 4, 2021

“Very addictive” and “Very valuable” are words we love hearing from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review (and your kind words for our support team)! We’re here if you have any questions.

Cheers - Jordan from Lucky Orange

January 8, 2021

Great app ist perfect to have an overview over your shop. You can see the customers live. Great 5 stars.

readable art
Germany
11 days using the app
Lucky Orange LLC replied January 12, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

October 28, 2021

This app is great for new and existing business owners. Provides great insights on where your site is performing well and where you can optimize it. Justin was super helpful and answered all of our questions!

AMEERA HAMMOUDA
United States
10 days using the app
Lucky Orange LLC replied October 29, 2021

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!

Cheers - Justin from Lucky Orange

August 24, 2023

Great app to capture customers' reviews and the support team has been fantastic and so accommodating! Highly recommended!

Luna Beauty Supplies
Australia
10 days using the app
Lucky Orange LLC replied August 25, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

Edited May 28, 2021

Im very happy with this app and the team. In the beginning it didnt worked. But the team helped me very quickly. im now in the free plan but im sure that i will change it in the future when im succesfull.

getsomevibes
Germany
10 days using the app
Lucky Orange LLC replied May 28, 2021

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking!

Cheers - Bradley from Lucky Orange

June 18, 2017

Love the the live recordings! It's helping me figure why my conversion is low. Also the dashboard has a lot of vital statistics that can help you track your stores performance

A&K Labs

A And K Labs
United States
9 days using the app
February 23, 2023

great stuff ma friend.
The awesomeness is here, and it helped me to grow my audience so much better.
I thank Jesus Christ every day hat is how we succeed

iloinen
Japan
9 days using the app
Lucky Orange LLC replied February 23, 2023

Wow! Thank you so much for the glowing review! It's great to hear that you grew your audience with the help of Lucky Orange. We're here if you need anything!

Cheers - Bradley from Lucky Orange

September 25, 2019

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Devilero
Belgium
9 days using the app
Lucky Orange LLC replied September 25, 2019

Thanks so much for your review, please don't hesitate to reach out if we can help you with anything!

Cheers- Jordan from Lucky Orange

January 2, 2023

It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.

Soulful Beauty
United Arab Emirates
8 days using the app
Lucky Orange LLC replied January 3, 2023

Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!

Cheers - Bradley from Lucky Orange